Sample RMA Status Update Template

Updated 2 years ago

This email can be used to notify that an existing RMA has been updated with a resolution i.e. - Refund, Exchange etc... 
Use it with the RMAStatusUpdated email template assignment. The email will be sent to the customer email address on the order.
An email address can be cc'd on the template to notify someone else, like a manager, that an RMA has been updated.

A separate template can be created for new RMA creation.
You can also create separate templates based on the RMA Status. You can assign them to email template specific to a status update:
  • RMAStatusUpdated Refund
  • RMAStatusUpdated Replace
  • RMAStatusUpdated Reject
  • RMAStatusUpdated Exchange
  • RMAStatusUpdated Repair
  • RMAStatusUpdated Receive

Dear #?FirstName?# #?LastName?#

#?RMANumber?# created on #?RMADate?# for #?RMAItemsDetail?# has been updated to #?RMAStatusCode?#

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