General Tab

Updated 3 months ago

There are a series of general settings on this tab: 

  • Carrier info on top - Set a default carrier when no shipping method was set for an order. Typically, a company will have a standard shipping method for orders when the customer did not request a specific method.
  • Always use the default shipping services - Use the default shipping services set on this page, ignoring the shipping templates set on the orders in Sellercloud.
  • Always show all relevant services in the grid - Show the possible carriers that can be used for this order.
  • Use upper-case mode in customer information - Fix the customer names/address to start with uppercase and continue with lowercases in case they are entered in any other way.
  • Enable 'Shipped Tab' - Show a tab with shipped orders.
  • Notify of new/hidden orders - Show notification when new orders import.
  • Enable multi-package support - Allow shipping an order in multiple packages.
  • Requires login at startup - Normally, once you set your login details, we will not require you to log every time you start ShipBridge. This setting will require login credentials on every application start.
  • Only Load Orders from Specific Warehouse - This setting will let you choose a warehouse and ignore all orders from other warehouses.
  • Auto download new orders every (minutes) - Set to five minutes by default. Can be lowered to one minute.
  • Only update the shipping status of orders in the grid - Update the status for orders included in grid
  • Hide the customer note tab - Control if the customer notes tab is visible.
  • Show address validation PIN error - Check if the postal code is correct for the address.
  • Show Mark Order as 'Pending Address Correction' option - Allow orders to be marked when they need address correction.
  • Display item condition - Display the condition of the product (New, Refurbished, etc.).
  • When changing the customer service status of orders, ask user to enter a merchant note
  • Allow use of replacement SKUs for order items - Allow you to replace the SKU with a replacement one when needed
  • Use filter scrollbar when necessary - Leave enabled to show scroll when filters do not fit the filer area.
  • Save order download status
  • Colorize orders with Inventory Available Qty < (number) - By default, will color the orders that have products with negative inventory. Can be set to higher values and you can pick the color.
  • Copy Bill To Phone to Ship To where necessary
  • Automatically log off users if system is idle for (minutes) - This is a security option to log off the user if no actions were taken for the selected period of time.
  • Download orders on demand - Works when refreshing orders.
  • Stop blacklisted orders - Prevent blacklisted orders from importing into ShipBridge.
  • Fetch user-defined columns for products - Add product custom columns from Sellercloud for the product.
  • Fetch user-defined columns for order - Add the order custom columns from Sellercloud for the order.
  • Search for Order Source Order ID in the Order ID filter - Allow you to search by the channel order ID instead of the one used in Sellercloud.
  • Only load orders from specific warehouse - When enabled, you can select the warehouse. ShipBridge will only load orders that ship from that warehouse.
  • Filters should not affect previous grid selection - Changing the filters will not affect the grid selection unless you apply them.
  • Only load orders marked as OK To Ship - Will only load orders with this status. The status can be applied in Sellercloud automatically, manually, or by plugins.
  • Include Client User Documents
  • Include Client User Address book
  • Include Walmart Specific Order Data - Add channel-specific order data for Walmart.
  • Enable Diagnostic Trace
  • Do not download product metadata - Do not include metadata in the product information.

How did we do?

Explore our brands and social media
Skustack Memaila Turnstock WayToPay.Me Facebook Instagram Linkedin YouToube Twitter
Powered by HelpDocs (opens in a new tab)