General Tab

Updated 2 years ago

There are a series of general settings on this tab:
  • Carrier info on top - Set a default carrier when no shipping method was set for an order. Typically, a company will have a standard shipping method for orders when the customer didn't specifically request a specific method.
  • Always use the default shipping services - Uses the default shipping services set on this page, ignoring the shipping templates set on the orders in SellerCloud.
  • Always show all relevant services in the grid - shows the possible carriers that can be used for this order
  • Use upper-case mode in customer information - fixes the customer names/ address to start with uppercase and continue with lower-cases in case they are entered in any other way,
  • Enable 'Shipped Tab' - shows a tab with shipped orders
  • Notify of new/hidden orders - shows notification when new orders import
  • Enable multi-package support - allows shipping an order in multiple packages
  • Requires login at startup - Normally once you set your login details, we will not require you to log every time you start ShipBridge. Enabling this setting will require login credentials on every application start.
  • Only Load Orders from Specific Warehouse - This setting will let you choose a warehouse and ignore all orders from other warehouses.
  • Auto download new orders every (minutes) - set to 5 minutes by default. Can be lowered to 1 minute.
  • Only update the shipping status of orders in the grid - updates the status for orders included in grid
  • Hide the customer note tab - controls if the customer notes tab is visible
  • Show address validation PIN error - checks if the postal code is correct for the address
  • Show Mark Order as 'Pending Address Correction' option - allows orders to be marked when they need address correction.
  • Display item condition - displays the condition of the product (New, Refurbished, etc. ) 
  • When changing the customer service status of orders, ask user to enter a merchant note
  • Allow use of replacement SKUs for order items - allows you to replace the SKU with a replacement one when needed
  • Use filter scrollbar when necessary - leave enabled. Will show scroll when filters do not fit the filer area.
  • Save order download status
  • Colorize orders with Inventory Available Qty < (number) - By default will color the orders that have products with negative inventory. Can be set to higher values and you can pick the color.
  • Copy Bill To Phone to Ship To where necessary
  • Automatically log off users if system is idle for (minutes) - this is a security option to log off the user if no actions were taken for the selected period of time.
  • Download orders on demand - works when refreshing orders
  • Stop blacklisted orders - prevents blacklisted orders from importing into ShipBridge.
  • Fetch user-defined columns for products - adds product custom columns from SellerCloud for the product
  • Fetch user-defined columns for order - adds the order  custom columns from SellerCloud for the order.
  • Search for Order Source Order ID in the Order ID filter - allows you to search by the channel order ID instead of the one used in SellerCloud.
  • Only load orders from specific warehouse - When enabled you can select the warehouse. ShipBridge will only load orders that ship from that warehouse.
  • Filters should not affect previous grid selection - changing the filters will not affect the grid selection unless you apply them.
  • Only load orders marked as OK To Ship - will only load orders with this status. The status can be applied in SellerCloud automatically, manually or by plugins.
  • Include Client User Documents
  • Include Client User Address book
  • Include Target Info - adds channel specific info for channel Target.
  • Include Walmart Specific Order Data - addes channel specific order data for Walmart.
  • Enable Diagnostic Trace
  • Do not download product metadata - does not include metadata in the product info.

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