Returns & Refunds Reports Overview
To access these reports in SellerCloud, click Reports > Returns & Refunds Reports.
The Returns Dashboard displays data about the order return rate. You can filter by date range, company, and channel. These filter options control the display on all of the Dashboard's sections.
- Graph Chart (top left) - Shows the percentage of shipped orders vs. returned orders, per day, over your specified date range. The total numbers of Shipped and Returned orders appear above the chart. Click on the % Shipped or % Returned to show only shipped orders or returned orders in the graph. Show me.
- Pie Chart (top right) - Shows the total percentage of shipped orders vs. returned orders over a specified date range. Click on the Returned part to open the Returns Details report. Show me.
- Top Returned Products (bottom right) - Shows the top 5 returned products over a specified date range.
- Click on View More to open a page with all of the returned products in your date range that you can export to Excel. Show me.
You can run five different Returns reports:
- Refund Summary - Summarizes the refund totals per company.
- Refunds Details - Details the refunds per order.
- New Report! Returns Details - Details the returns for orders from all channels.
- For FBA returns only: These two reports reconcile an order item's refund to a return or a reimbursement:
- Returns & Reimbursement Summary (FBA) - Summarizes refund totals by order.
- Returns & Reimbursement Details (FBA) - Details refund totals by order item.