Cancelling an Order
The process of cancelling an order that is paid, but not shipped, depends on the order source.
If an order is cancelled, it will be prevented from going into ShipBridge for shipping. Even if the order is already on your ShipBridge grid, the order status will be auto-checked and prevented from shipping.
On most marketplaces, customers can initiate a cancellation request but cannot cancel an order themselves. How the buyer contacts the seller differs among the channels.
See the table below for the steps to cancel orders based on their origin.
Local site (website, phone, or email)
These orders can only be cancelled before they are marked as Ship Confirmed. If the order is already Ship Confirmed on Amazon, Rakuten, Sears, or Newegg, you must issue a refund.
Cancelling an Overstock order incurs Overstock penalties. However, Overstock may ask you to cancel the order without having it marked as short-shipped (their lingo for "not shipping").
If the customer wants to cancel one item in a multi-item order, revise the quantity for that item to zero.