Fulfilled by Merchant (FBM) or Fulfilled by Amazon (FBA)
Please read first! This topic explains how to set FBM and FBA as fulfillment method in SellerCloud's Delta interface. For instructions in SellerCloud's original interface, download this file.
You can set products to use either of these fulfillment methods:
- FBM - Fulfilled or shipped by merchant
- FBA - Stored and fulfilled by Amazon
Setting fulfillment method for all products
To set the default fulfillment method for all products in a company:
- Click Settings > Company Settings > Toolbox > Amazon Settings > Product Defaults.
- Choose the method in the Fulfilled By field > Save.
Changing fulfillment for individual products
To set the fulfillment method per product:
- Click Catalog > open a product > click the Amazon tooltab (or click Toolbox > Amazon Properties to select that tool tab).
- On the Amazon tool tab, click Action Menu > Change Fulfilled By.
- Click the desired radio button, Amazon or Merchant.
- If product is already posted to Amazon, click Save. (The Update on Amazon box is selected by default.)
- If product has not been posted to Amazon, uncheck the Update on Amazon box > Save.
Changing fulfillment for multiple products
Changing fulfillment method for multiple products will automatically change the product in SellerCloud and send an update request to Amazon to change the product's status.
- Select the products on the Manage Inventory page.
- Click Action Menu > choose:
- Switch to AFN - Change products to Fulfilled by Amazon; OR
- Switch to MFN - Change products to Fulfilled by Merchant
Changing fulfillment in bulk by file import
Bulk-updating the fulfillment method for multiple products will update their status in SellerCloud only; this does not update their status in Amazon.
- Click Catalog > Tools > Import Product Info > Bulk Product Update > Generate Template.
- Choose existing template - Click to use an existing template
- Create new template - Continue with the steps below
- To add columns to a new template, click in the Search field and choose from the list. You must select the FulfilledBy column for your template. When done, click Next.
- To save the template for reuse, click the Save Template box. If not, go to Step #5.
- Enter a name for the template.
- Click Download, then open the template, populate it, and save the file.
- On the Bulk Product Update screen, choose the file > Upload. A bulk update job will be scheduled.
- When the job is complete, your products' Fulfilled By status will show as updated.
Viewing product fulfillment discrepancies
You can run a report showing all items with discrepancies between their fulfillment method in SellerCloud and fulfillment method in Amazon. Because inconsistencies can lead to overselling or other issues, you can use this report to fix them.
- Open the company settings > Toolbox > FBM/FBA Discrepancies. The list shows all items with inconsistencies in fulfillment method.
- To download the list, click Action Menu > Export to Excel.