For troubleshooting issues related to orders in ShipBridge, SellerCloud Support may need all files, logs and settings related to the orders. These files can be easily collected into a zip file with the following steps: (Read about exporting the settings file alone here)
- In ShipBridge, go to Help > Collect Files. A window will pop up.
- By default, all settings and log files are checked. Unless otherwise told, leave all boxes checked. Then, use the following option as needed:
Press Collect Files. Save the files to a designated location. The zip file can now be emailed to your SellerCloud account manager, or attached to a support ticket or email.
- Files modified between date field - enter a date range for log collection.
- Filter for Order#s checkbox - if the issue is related to a specific order(s). Enter the order number in the text field. Separate multiple orders with a comma.
- Check File contents - In the scenario of batch shipping, or printing labels through Dazzle or WorldShip, enable this option.