Automatic Order Download and Tracking Upload
On Fingerhut Settings page enable the following settings to automate order processing:
- Enable Order Download
- Enable Order Functional Acknowledgement - Informs Fingerhut that the order document has been received.
- Enable Order Fulfillment Upload - Sends tracking confirmation back to Fingerhut.
Fingerhut Shipping Method Mapping
Fingerhut communicates the required shipping method via codes. In order to populate the correct shipping method automatically in ShipBridge, you should map the Fingerhut shipping code to the SellerCloud Shipping Method. Likewise, the shipping codes must be mapped for sending the shipping confirmation.
To ensure that you are mapping the codes properly for incoming and outgoing, please check the updated code mapping on Commerce Hub. Log in to the Dashboard. From the Dashboard, on the top left you will see an "Admin" tab. Click on that and you will see "Integrated Message codes".
Fingerhut Invoices/Packing Slips
As a fulfillment channel, where the customer is buying from Fingerhut, the required packing slip must conform to Fingerhut's formatting requirements.
With Fingerhut orders, an Fingerhut -formatted packing slip will print out as the invoice from each order. This is done by default and requires no configuration. However, if "Per-channel Invoices" is enabled, you would need to configure the invoice as instructed here
Fingerhut sends orders from 3 sites - Fingerhut.com, Gettington.com, and Paycheck Direct. The invoice will print out the correct site logo and name based on where the order originated.
Cancel Fingerhut Order
Fingerhut order cancellation must be done on the Fingerhut seller portal. After cancelling the order, set the order as "cancelled" in Sellercloud as well from the Manage Orders page.