While merchants typically allow returns and will refund customers, sometimes it is necessary to not allow, like when running a certain promotions. In this case it's helpful to be able to prevent a refund or RMA from be generated.
SellerCloud allows you to disallow refunds and returns on an order-by-order basis.
- On the order detail page, apply the action Do Not Allow RMA (Final Sale) to mark the order as a final sale.
- Applying this action will remove the actions to create an RMA or to issue a refund.
- Conversely, apply the action Allow RMA (Non Final Sale).