Final Sale Orders
While merchants typically allow returns and will refund customers, sometimes it is necessary to not allow returns, such as during certain promotions.
In this case, it is helpful to prevent a refund or RMA from being generated.
SellerCloud lets you disallow refunds and returns on an order-by-order basis by marking the order as a final sale:
- On the Order Detail page, click Action Menu > Set Final Sale > Go to mark the order as a final sale. This removes the actions to create an RMA or issue a refund.
- Conversely, apply the action Set Non-Final Sale > Go.