FBA inventory update
Inventory at Amazon's fulfillment centers is stored in a warehouse that has been set as an FBA-type warehouse. Inventory in this warehouse is updated periodically through the FBA Inventory Reports that SellerCloud receives from Amazon.
By default, SellerCloud pulls fulfillable inventory from the report's column k "afn-fulfillable-quantity."
However, you may want to have total quantity - even unfillable quantity - updated in your SellerCloud FBA warehouse. (Perhaps you want to report the true value of inventory at FBA or you are willing to sell inventory that will become available.) If so, you can change how SellerCloud FBA warehouse inventory is updated by setting the report to pull inventory in a different way (click Client Settings> Amazon Settings):
- Use FBA warehouse-quantity - Pulls inventory from report column j "afn-warehouse-quantity" to update your SellerCloud FBA warehouse with inventory that FBA determined is unfillable ("afn_unsellable-quantity" in the report). For example, this could be inventory in transit. If the warehouse is sellable, all inventory will be available for sale and included in the inventory feeds.
- Always Consider FBA Total Supply Quantity (auto-checks Use FBA warehouse-quantity box upon save) - Pulls inventory from report column j "afn-warehouse-quantity" but excludes unfillable inventory in the inventory feeds. This updates your SellerCloud FBA warehouse with inventory that FBA determined is unfillable, but this inventory will not be included in the inventory feeds even if the FBA warehouse is sellable. The inventory will include total quantity for inventory reporting and value purposes only.
- With this setting, you can also set the report to consider pending FBA orders and transfers, and deduct those values from the availability quantity in SellerCloud; select Download FBA Reserved inventory breakdown.
FBA inventory movement
Inventory will not update based on regular inventory movement, as with the FBA Orders Report or Shipping via FBA, and there will be no regular inventory movement history for FBA orders. This is to avoid duplication to adjustments in inventory levels.
However, on the Inventory Movement page, you can click the FBA Movement tab to see FBA order movement history. Inventory is added to FBA by creating and shipping FBA inbound shipments. Amazon receives the shipment, counts the inventory, and enters it into its FBA Inventory reports.
Amazon may not receive all inventory at once. They may decide to ship some inventory to a different Amazon fulfillment center, so some inventory may only be available at a later date.
Inventory can be manually pulled to update individual products. On the Amazon Properties page, click Check Amazon FBA Quantity from the Action Menu. The quantity will update and a grid will show the status of the product's availability, such as the earliest available time to pick.
Sometimes, shipped quantity does not match received quantity; Amazon may claim to have received more or less of an item. SellerCloud handles this discrepancy as followsa:
- By default, if Amazon over-receives, SellerCloud assumes that the shipper erred and automatically adjusts the shipped quantity to match the higher received quantity. However, because Amazon is known to make mistakes with over-receiving, you can enable the Client Setting Do not adjust FBA Qty shipped even if over received. This prevents the shipped quantity from adjusting.
- If Amazon under-receives, SellerCloud will assume that Amazon will still receive more inventory in the future and will not make any adjustments to the shipped quantity.
How FBA quantities work and how to track them
As stated above, all available inventory from Amazon FBA is imported regularly in SellerCloud via the FBA Inventory reports.
- When the FBA Warehouse is marked as Non-Sellable - In this case, inventory will only show as aggregate inventory for products that are set as FBA-fulfilled. You can track physical inventory from the Product Warehouse link on the product's Summary Page by checking the FBA quantity shown on the dedicated FBA warehouse. You can track inventory movement from the product's Summary page by clicking Inventory Movement > View FBA Movement. Here, you can also check for reserved quantities that will not be included in the aggregate inventory.
- When the FBA Warehouse is marked as Sellable - If you set your FBA Warehouse as sellable, the inventory inside will be included into the aggregate quantities for the same products set as FBM (if they have the same ASIN). This workflow is often used when you are selling FBA-fulfilled products to other channels than Amazon and a specialized post-order plugin should be installed on your server (FBA Format). Inventory Movement will include such multi-channel orders and the Product Warehouse quantity calculations will include FBA inventory.
- A common mistake is setting different FBA integrations to the same FBA warehouse. This causes the FBA Inventory reports to overwrite each other. Because SellerCloud is regularly importing the inventory, each Amazon FBA integration must be set in a separate FBA-type warehouse.