Fraud Protection

Updated 1 month ago

SellerCloud integrates with Eye for Fraud online fraud protection software. Orders can be sent directly from SellerCloud to Eye4Fraud for verification and responses will be brought into SellerCloud.

  1. Company Settings > Toolbox > Fraud Protection.
  2. Enter the Eye4Fraud API credentials and save.
  3. On the order detail page, open the P&L tab and press the Post to Eye4Fraud link. Eye4Fraud's response will be saved on the order notes.
  4. Depending on Eye4Fraud's response, further processing of the order (putting orders on hold, etc.) can be handled by custom plugins designed specifically for you by SellerCloud developers. You can  automatically select and send specific orders to Eye4Fraud based on pre-defined rule sets;  based on the response, the orders can be kept on hold or released for shipping automatically. Contact SellerCloud for details. 

Signifyd Fraud Protection

SellerCloud integrates with Signifyd to retrieve the fraud check status of orders. 

Please note: SellerCloud does not submit the orders to be verified by Signifyd. That should be done outside of SellerCloud through your website portal, for example. 

However, SellerCloud can create order statuses and notes based on the response from Signifyd. You can use these statuses and notes to manage the orders for shipping.The response will include the following:

 Status

  •  Open, Processing, Held are active and still being processed
  •  Dismissed and Flagged means that it was processed

 Score 

  0 - 1000. The higher score being the better score. 

 Guarantee Disposition
 For "Complete Assurance"  accounts

  • APPROVED - CaseApproved
  • DECLINED - Case Declined
  • CANCELLED - Customer cancelled order after submitting payment.
  • PENDING - Approval Pending
  • UNSET, NULL - Order was not yet processed



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