Import Amazon RMAs

Updated 5 months ago

An Amazon customer may initiate a return through Amazon. They will automatically authorize the return and send the customer a prepaid shipping label.

A return report can be downloaded from Amazon and imported into SellerCloud using a specialized plugin (Amazon RMA Import Plugin*):

RMAs can also be imported automatically by enabling the Client Setting Download and process RMA report from Amazon.
  • The plugin will create an RMA for each order in the file
  • If the item in the report is a kit parent, SellerCloud will add the components to the RMA instead of the parent
  • Amazon RMA ID will be saved to the Order Source RMA #
  • Label tracking number will be added as an RMA note
  • RMAs will only be imported if their status on the report is "Approved"
  • Resolution will be set to Refund
  • RMA status will be Open

*Plugins can be additionally improved and enhanced on request; contact SellerCloud Support.

Pulling the RMA file from Amazon

  1. Login to your account in Amazon.
  2. Click Account & Lists.
  3. Click Download Order Reports. 
  4. Set the report type to Returns, set the date range, and click Request Report. This will download a file in a .CSV format

Importing the Amazon RMA file to SellerCloud

  1. Click Orders > Manage RMA. 
  2. Select Import RMA.
  3. Select the company > in the RMA Plugin field, choose Amazon RMA Import.
  4. Upload the file you pulled from Amazon > click Import RMAs.

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