Import Amazon RMAs

Updated 2 months ago ​by Dimitar Ivanov

An Amazon customer will sometimes initiate a return through Amazon.

Amazon will Auto-Authorize the return and send the customer a prepaid shipping label. A return report can be downloaded from Amazon and imported into SellerCloud using a specialized plugin ( Amazon RMA Import Plugin* ).

  • The plugin will create an RMA for each order in the file.
  • If the item in the report is a kit parent, we will add the components to the RMA instead of the parent.
  • The Amazon RMA ID will be saved to the Order Source RMA #.
  • The label tracking number will be added as an RMA note.
  • RMA's will only be imported if the status on the report is "Approved".
  • The resolution will be set to Refund.
  • RMA status will be Open.

*Plugins can be additionally improved and enhanced on request.

How to pull the RMA file from Amazon

  1. Login to your account in Amazon
  2. Click on Account & Lists
  3. Click on Download Order Reports 
  4. Set the report type to Returns, set the date range and click on Request Report
  5. This will download a file in a .CSV format

How to import the Amazon RMA file in SellerCloud

  1. Go to the Orders Tab
  2. Click on Manage RMA 
  3. Select Import RMA
  4. Select the company and the RMA Plugin (Amazon RMA Import)
  5. Upload the file you pulled from Amazon and click in Import RMA's 

How did we do?