Validating addresses can reduce delivery complications by helping ensure the accuracy of the shipping address and suggesting changes. It can also help you estimate the final shipping cost by determining if the the address type is commercial or residential.
There are two types of suggested changes - Major changes and Minor changes. An example of a major change would be correcting a misspelled address. Minor changes might be adding a +4 number to a zip code or adding abbreviations, like DR for Drive or LN for Lane, to the main street name. By default, when the address is validated it will include the minor changes as well. However, minor changes can be set to change automatically without requiring you to manually accept the suggested change.
Validating Addresses in ShipBridge
- Configure shipping API credentials. Menu > Options > Rates Tab. For the purpose of validating addresses you only need to enter one carrier API, for example UPS. ShipBridge will request the address validation through the API you enter on this page even if the carrier you are using is not configured. (For calculating rates, you need to enter API credentials for all carriers you ship with.)
- Addresses that are not yet verified are indicated by a yellow dot.
- Select an order.
- Right click and select Validate Address from the context menu, or press the Validate Address button in the address console at the bottom left.
- ShipBridge will return a suggested address for addresses that do not match the US Postal Service's database.
- If you accept it, the address updates and the dot indicator will turn green.
- After the address is validated, the address type will be indicated by the word "commercial" or "residential" in the address type column and by an icon in the address console. The address type affects the rate calculator. If the address type is residential, the rate calculator will return higher rates for carriers that charge a higher rate for residential deliveries.
- To validate multiple order addresses in bulk, select the orders and click Validate Selected Orders from the Menu. There also is an option on the menu to validate multiple orders without suggestions. When using this option a window will pop up at the first problematic address. You have the option of using the suggestion, skipping the order, or clicking on the + sign and selecting to automatically accept all suggestions or to reject them.
ShipBridge Settings for Address Validation - Menu > Options > Shipping tab.
- Validate all addresses in ShipBridge before shipping
- Validate address without suggestions
- Silently validate standard changes without suggestions - will enable the system to make minor changes automatically, like adding a +4 number to the zip code and abbreviations to the street address, without requiring you to accept the suggested change.
- ShipBridge can be set to not allow changes to a street address or to a zip code. These settings can be enabled by your ShipBridge Administrator, or by SellerCloud support. When these settings are enabled, the address and zip code fields will be grayed out in the address console.
Validating Addresses in SellerCloud (CWA)
- Configure API credentials. Company Settings > Toolbox > Shipping API. Enter your API credentials. If they have already been configured in ShipBridge, you can export them to SellerCloud with the "Export to CWA" button.
- Select the carrier through which you will be validating addresses - UPS or FedEx. Endicia ELS does not provide address validation.
- Enable client setting Verify Shipping address of Orders.
- Open an order. On the status bar you can see if the address has been verified or not.
- Now open the action menu and click Verify Shipping Address.
On the following page there are three address columns. The first one is the original address that the customer submitted. The second is a suggested address whenever there is one available. And the third column is the final address. To use the suggested address, click the Accept button. This will update the address on the order and change its status to Verified.To verify multiple orders in bulk, select the orders from the Manage Orders page and click Verify Shipping Address from the Action Menu.The validation process is the same as with a single order, but you can navigate from order to order using the navigation links.Setting Menu > Option > Shipping > 'Consider Address Classification from CWA' can be enabled to pull this classification into ShipBridge.
- If you are creating a new order you can enter the address and press the Verify Address icon to open the validation window.