- Navigate to Buy.com Settings. These settings are per-company based.
- Enable setting Enable Order Download. Orders download approximately every 30 minutes.
- Enable Setting Enable Order Fulfillment Upload. Tracking and Ship Date will automatically be sent to update the order status on Buy.com.
Cancel a Buy.com Order
- On the Order Detail page, select Cancel Order from the action menu. Press Go.
- That will take you to a page where you can confirm the cancellation and notify Buy.com. A cancellation reason is required.
- On the order detail page select Issue Refund from the Action Menu. Press Go.
- That action will take you to a page where you can confirm the amount being refunded. Line item refunds and partial refunds are allowed.
- Select a refund reason. Press Continue.
- SellerCloud submits this refund information to Buy.com, and also adjusts the payment status of the order.
- After the refund has been processed, Buy.com will refund the commission.