SellerCloud Support

Updated 3 weeks ago ​by Dimitar Ivanov

SellerCloud offers customer support via phone, email and tickets. Most cases are resolved within 24 hours. Any enhancement requests may take up to a few days depending on the difficulty of the task.

Ticket Support

For all support related questions, please contact support by submitting a ticket to If you are not registered, you can register at, after that you can log in at

Questions emailed to will also create cases in the Customer Support system.
When reporting issues via email or in the ticket system make sure you explain your issue in detail and provide examples links and screenshots. 
For any ShipBridge related issues please attach your ShipBridge Settings to the ticket. They can be exported following this guide

Phone Support

You can call SellerCloud Support directly at (888)3156652 (1) during work hours. Our Support Representatives can assist you remotely in solving urgent issues.

Premium Support

A dedicated Support Representative can be assigned to your company. This way you can make sure you have a contact in SellerCloud that is aware of your current integration and issues and can assist you faster in resolving them. More info about Premium Support can be found here:

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