SellerCloud offers customer support via email and tickets. Support tickets are often responded to within 2-4 business hours, depending on volume at the time.
For all support related questions, please contact support by submitting a ticket to https://support.sellercloud.com/Login.aspx. If you are not registered, you can register at https://support.sellercloud.com/Registration.aspx, after which you can log in at https://support.sellercloud.com/Login.aspx.
For any ShipBridge related issues please attach your ShipBridge Settings to the ticket. They can be exported following this guide.
Phone support is available for emergency issues. You can call our emergency support team at (732)481-1179 x 1. Our Support Representatives can assist you remotely in solving urgent issues.
If the general support options do not meet your needs, such as if you are taking on a new project or integration, or if you prefer having a main point of contact to work with, you can enroll in Premium Support. A dedicated Support Representative will be assigned to your company, allowing you to work with a specific point of contact who is aware of your current integrations and issues and can better assist you in resolving them. More info about Premium Support can be found here: https://www.sellercloud.com/premium-support.