SellerCloud Support

SellerCloud offers customer support via email and tickets. Support tickets are often responded to within 2-4 business hours, depending on volume at the time.

Email/Ticket Support

For all support related questions, please contact support by submitting a ticket to https://support.sellercloud.com/Login.aspx. If you are not registered, you can register at https://support.sellercloud.com/Registration.aspx, after which you can log in at https://support.sellercloud.com/Login.aspx

Questions emailed to support@sellercloud.com will also create cases in the  Support Portal when emailed from registered email accounts. If you send an email from an unregistered email address, you will receive a response prompting you to register at https://support.sellercloud.com/Registration.aspx. 
When reporting issues via email or in the ticket system, make sure you explain your issue in detail and provide examples, links, and screenshots. 
For any ShipBridge related issues please attach your ShipBridge Settings to the ticket. They can be exported following this guide


Phone Support

Phone support is available for emergency issues. You can call our emergency support team at (732)481-1179 x 1. Our Support Representatives can assist you remotely in solving urgent issues.


Premium Support

If the general support options do not meet your needs, such as if you are taking on a new project or integration, or if you prefer having a main point of contact to work with, you can enroll in Premium  Support. A dedicated Support Representative will be assigned to your company, allowing you to work with a specific point of contact who is aware of your current integrations and issues and can better assist you in resolving them. More info about Premium Support can be found here: https://www.sellercloud.com/premium-support.


How did we do?