eBay Business Policies

Updated 2 years ago

eBay Business Policies are account level polices that for shipping, payment and return details. You can have multiple policies for each policy type, with the option to select the preferred policy for each listing. Read more here.
Currently, sellers have the option to opt-in or opt-out of the feature. 
  • Sellers who Opted Out - Manage shipping offerings, payment and return policies through the shipping templates and listing defaults. Or override them on product level by using the action menu to Manage Listing Overrides. 
  • Sellers who Opted In - Seller Policies will soon be mandatory (for sellers who opted-in) when creating a new listing.
eBay policies are created on your eBay Seller Hub. You can download them into SellerCloud and select the policies on the item level on the eBay Properties page.
  1. Enable client setting Enable eBay Business Policies.
  2. On the eBay general Settings page press the Manage Business Policies link.
  3. On the following page select Download Policies from the action menu. Press Go.
  4. On the eBay Properties page there will be drop downs for each policy type. Select the policy and save. The business policy will override the shipping template and listing defaults. You can also select a default policy in the eBay Attribute Defaults page
Please Note: if a shipping policy applied to an item offers shipping to an international country, eBay will list your item to that country's eBay site.

When updating any policy type with a file import use the following column headers. Enter the policy's numerical ID which can be found on the Manage Business Policies page. See above.
  • eBaySellerProfileID_Payment
  • eBaySellerProfileID_Returns
  • eBaySellerProfileID_Shipping

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