Using Shopify Webhooks

Updated 1 month ago

Please read first! This topic explains Shopify webhooks in the Delta interface. For instructions in Sellercloud's original interface, please download this file.


Why use a Shopify webhook?

Webhooks are a tool for retrieving data based on certain events. SellerCloud can use Shopify webhooks to be immediately notified whenever events such as the following occur in Shopify:

  • A pending order is created
  • Updates are made to a pending order, including:
    • Changes to the order’s items
    • The order’s fulfillment is created or updated
    • Order is paid
    • The address on the order is changed
Webhooks will only create pending orders in Sellercloud; new orders are not created in Sellercloud through a webhook. Instead, orders from the webhook are simply accounted for as they impact your inventory. In essence, Sellercloud stores the information in the backend; calculates the available inventory; and updates the item on Shopify.
A new order will only be created in Sellercloud with the regular order download feeds.

Benefits of Shopify webhooks

Several key benefits of Shopify webhooks include:

  • Faster-than-normal updating (more "real-time") of all inventory information in Sellercloud
  • For ordered items, immediate notifications trigger inventory updates
  • Helps prevent overselling
  • Automatic updates on fulfillment status, even if other apps are used for Shopify order fulfillment

Configuring a Shopify webhook

  1. Create a Shopify webhook following the Shopify instructions.
    Important! The webhook URL should appear exactly like this: https://__.cwa.sellercloud.com/shopifywebhookreceiver.aspx, where you replace the underscore with your server ID (for example: https://bv.cwa.sellercloud.com/shopifywebhookreceiver.aspx).
  2. After the webhook is created, a verification ID appears at the bottom of Shopify's Notifications page, and is used to confirm that the notification is coming from your Shopify account.
  3. Copy the ID.
  4. Click the Company Toolbox > Website > Sellercloud Integrated Website > Shopify General > paste the ID into API Verification Key field.
  5.  Save.


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