SellerCloud uses a 'custom label' to relate the SellerCloud SKU to an eBay listing. Whenever SellerCloud posts a listing to eBay, it will automatically put the product SKU in the custom label box. Similarly, when downloading eBay listings into SellerCloud, the custom label will be used for the SKU of the newly created product. Before importing your eBay listings into SellerCloud, you must first create custom labels on eBay.
You can usually view/edit your eBay custom labels from My eBay, but some new eBay accounts need this enabled before they can see it. To enable custom labels, click the "Customize" link on the top right corner of the active listings page and select the custom label column, as shown in the image below. If you do not have the option to customize, you have probably not subscribed (free) to eBay Seller Manager. To enable, go to My account > Subscription > Subscribe to eBay Seller Manager.
eBay has a 50-character limit for the custom label.
Posting a variation listing, or n-matrix, onto eBay from SellerCloud, will populate the custom label for each variation with the corresponding SKU. However, when downloading a variation listing from eBay into SellerCloud, you must assign a custom label for each variation, as outlined below:
- On the Create Listing page, expand the List multiple variations of your item.
- Click Create variations.
- Add variation details and click Continue.
- Add item specifics and click Continue.
- Click Add SKU for your item.
- Enter a Parent custom label and click ADD. eBay will generate a custom label for each variation, but you can edit those suggested labels manually
- Continue with photos, etc.
Updating Custom Labels on Ebay in Bulk
This is for non-variation listings only. For this process, you may want to subscribe to eBay’s File Exchange.
- Subscribe by navigating to the Subscriptions page and clicking Subscribe next to File Exchange.
- In the File Exchange Center, click Create a Download Request. In the download format, select File Exchange > Revise Price and Quantity, then click Save.
- On the left side of the screen, select Completed downloads and download the file with your eBay listings to a CSV file. The file will have complete data on all your listings. For the purpose of adjusting custom labels, you can delete all columns except the Action, ItemID, and Custom Label columns.
- In this file, you can adjust the Custom Label field to whatever you like and save it.
- Return to the File Exchange Center and select Upload Listings and Updates, then select the file with your changes.
- Select View Upload Results on the left-hand side to confirm that the file was successfully uploaded: Pay attention to the % of Actions Completed column.
- Ensure that you save the file in CSV format; otherwise, File Exchange cannot read the changes you are trying to make.
- The ItemID column format may affect the upload. As a precaution, we suggest changing the format to Number. You can do this by right-clicking the column, selecting Format Cells, selecting Number, and setting the decimal places to "0" (by default, it is set to 2).