SellerCloud uses a 'custom label' to relate the SellerCloud SKU to an eBay listing. Whenever SellerCloud posts a listing to eBay, it will automatically put the product SKU in the custom label box. Similarly, when downloading eBay listings into SellerCloud, the custom label will be used for the SKU of the newly created product. Before importing your eBay listings into SellerCloud, you will first need to create custom labels on eBay.
Usually you can view/edit your eBay custom labels from My eBay, but some new eBay accounts need this enabled before they can see it. To enable custom labels, click the "Customize" link on the top right corner of the active listings page and select the custom label column, as in the image below. If you do not have the option to customize, most probably you have not subscribed (free) to eBay Seller Manager. To enable: My account > Subscription > Subscribe to eBay Seller Manager.
Note: eBay has a character limit of 50 characters for the custom label.
Posting a variation listing, or n-matrix, onto eBay from SellerCloud will populate the custom label for each variation with the corresponding SKU. However, when downloading a variation listing from eBay into SellerCloud, you must assign a custom label for each variation, as outlined below:
- On the Create Listing page, expand the List multiple variations of your item.
- Click Create variations.
- Add variation details and click Continue.
- Add item specifics and click Continue.
- Click Add SKU for your item.
- Enter a Parent custom label and click ADD.
- eBay will generate a custom label for each variation, but you can edit those suggested labels manually
- Continue with photos, etc.
Updating Custom Labels on Ebay in Bulk
Note: This is for non-variation listings only. For this process, you may want to subscribe to eBay’s File Exchange.
You can subscribe by navigating to the Subscriptions page and clicking Subscribe next to File Exchange.
- Once you are in the File Exchange Center, click Create a Download Request. In the download format select File Exchange > Revise Price and Quantity, then click Save.
- On the left side of the screen, select Completed downloads and you can download the file with your eBay listings to a CSV file. The file will have a lot of data on all of your listings. For the purpose of adjusting custom labels, you can delete all columns except the Action, ItemID, and Custom Label columns.
- In this file, you can adjust the Custom Label field to whatever you like and save it.
- Navigate back to the File Exchange Center and select Upload Listings and Updates, then select the file with your changes.
- You can then select the View Upload Results on the left-hand side of the screen to confirm that the file was successfully uploaded (Pay attention to the % of Actions Completed column).
- Ensure you save the file in CSV format; otherwise, File Exchange cannot read the changes you are trying to make.
- The ItemID column format may throw off the upload. As a precaution, we suggest changing the format to “Number." You can do this by right-clicking on the column, selecting Format Cells, select “Number” and setting the decimal places to "0" (by default it is set to 2).