Understanding FBA Errors

On this page we will attempt to document error messages that may be returned while creating and shipping an FBA Inbound Shipment.



   Message

 Interpretation
 1 ITEM_EXCLUDED_FROM_COMMINGLING_FOR_EXISTING_MAP.  Not all products are eligible for Stickerless Commingled Inventory. Most notably in grocery,  health and beauty, and media products must  always be labeled. Amazon is always  evaluating categories and products and may change the eligibility for products at any  time.
 Possible solution: Add the item to the FBA Shipment in SellerCentral. After adding the item  the following message may be returned  (along these lines):
 This product is not eligible for stickerless, commingling
 This product requires labeling to be received at our fulfillment centers.
  I agree to apply labels to these products. 
 After agreeing, the item may be able to be added to the FBA shipment in SellerCloud.
 2 ITEM_WITH_NO_VALID_FC)].

   Item has no eligible Fulfillment Center as it is hazmat (hazardous material) so you can not  send to    FBA.
 3 NO_EXTERNAL_IDENTIFIER_FOR_EXISTING_MAP.

 Product is missing the UPC on Seller Central.
 4  Failed to preview package reason= PARENT_IAID

 A matrix parent is included in the inbound shipment. Only matrix children can be sent. (The  matrix parent SKU is not a real item)
 5 UNKNOWN_SKU.

 This SKU is not in your FBA Catalog.
 Solution: Change the product to Fulfilled by Amazon. Launch to Amazon and wait a few  minutes. Then retrieve the FNSKU by executing  the action Get FNSKU.
 6 ILLEGAL_VALUE

 
 7 ITEM_UNDER_HAZMAT_REVIEW  Potential Hazardous Material (Hazmat). Product under review by Amazon.
 The product will not be accepted until we have completed our review and determined it meets  Amazon's product compliance standards.  This   process generally takes between 4-7 business  days. This item must be removed
 8 You must include a valid ShipmentId with a call to the CreateInboundShipment operation. Get ShipmentId values by calling the CreateInboundShipmentPlan operation. The request to CreateInboundShipment must include only items and quantities that have been previously planned through CreateInboundShipmentPlan The temporary ID assigned to a previewed shipment expires after 48 hours.
 9 Insufficient inventory capacity for the operation.  From Amazon Seller Forums - You may have an inventory storage limit. Inventory storage limits generally apply to new FBA sellers  and     existing FBA sellers with slower-turning inventory.
  If your Amazon FBA account is configured for Unlimited storage:
 One of the items in the Preview have  an ASIN level capacity restriction.
 Unfortunately,  Amazon does not tell us which item is causing the error.
 10    MISSING_DIMENSIONS.  Product is missing dimensions for FBA.
 Solution:
  1. Select Shipment 
  2. Select Edit from the Action Menu and click GO.
  3. Select product.
  4. Select Revise Dimensions and Weight on Amazon and click Go. (Update Weight and Dimensions of the product by clicking on the box next to the product) 
  5. Save shipment
 11 EXTERNAL_ID_MAPS_MULTIPLE_IAIDS.  UPC for the listing was assigned to multiple ASINs. Hence, when you are sending the  shipment, the ASINs are conflicting at the back end and causing errors to the system. Can  happen when an item that used to be stickerless now becomes requiring label, because the  UPC associated with this ASIN used to be associated with that ASIN only, but now associated  with more than one ASIN.
Solution - You may need to create a new listing on Seller Central.
 12 Shipping Status is ERROR_ESTIMATING

 There's an error in the address. For example, the zip code is invalid because of a period at the  end   of the zip code.
 13  AmazonContractNotSigned  Seller has not accepted Amazon’s Partnered Carrier Program terms and conditions. Seller  should accept Amazon’s Partnered Carrier Program terms and conditions on Seller Central.
 14  CannotConfirmTransportContent  The Amazon-partnered shipment request is ineligible for confirmation. Check if the shipment  is already confirmed.
 15  CannotEstimateTransportContent   The Amazon-partnered shipment request is ineligible for estimation. Ensure that the  ShipFrom  address is in a marketplace that is eligible for Amazon's Partnered Carrier  Program.
 16  CannotVoidTransportContent  The Amazon-partnered shipment request can no longer be voided.
 17  CarrierContractNotSigned  Seller has not accepted the carrier’s terms and conditions. Seller should accept the carrier’s  existing or revised terms and conditions on Seller Central.
 18  CarrierInvalidForMarketplace  The specified carrier is not supported in the marketplace where the inbound shipment  originates.
 19  InvalidCountrySubdivisionCode  The specified ShipToCountrySubdivisionCode is invalid. Ensure that the  ShipToCountrySubdivisionCode value is for a country subdivision that contains an Amazon  fulfillment center that the seller is registered with.
 20  MissingCarrierType  No CarrierName value was specified. Specify a valid CarrierName value.
 21  NoPackagesOrPallets  No package information (for Small Parcel shipments) or pallet information (for Less Than  Truckload/Full Truckload (LTL/FTL) shipments) was specified. Specify this information using  either the PackageList or the PalletListparameter of the PutTransportContent  operation.
22  TransportContentNotFound  No Amazon-partnered shipment was associated with the specified ShipmentId value. Specify  a ShipmentId value that is associated with an Amazon-partnered shipment.
 23  UnknownCarrierType  No carrier was found that matched the specified CarrierName value. Specify a valid  CarrierName value.
 24  Quantity is not divisible by QuantityInCase for SellerSKU:xxxxxxxx  The Qty to Ship is not divisible by the Qty Per Case. For example: Qty to Ship = 1 and Qty Per  Case = 50 is incorrect, because 1 is not divisible as a whole number by 50. Qty to ship refers  to the Qty of Units you are shipping.
 25    Unexpected Error occurred <Code>500<Code>  An HTTP 500 error does usually indicate its an Amazon  server issues, and by waiting 30 mins to  an hour the issue should be resolved.
 26 EXP_DATED_ITEM_HAS_EXISTING_STICKERLESS_MAP  The merchant's SKU is marked as a commingled product but it's actually not commingable.
 Amazon might change that error message to: Expiry-dated or lot-controlled product  cannot be commingled. Please create new listing for the same ASIN but different SKU.
 27     LABEL_PREP_OWNER_INCOMPATIBILITY_ERROR  Can occur when AMAZON_LABEL_ONLY is being sent. amazon is returning a message that  they do not have enough information about the product to label the product themselves. For  example, if the product does not have a UPC.
 Solution: either add the product information, or label items yourself. Use the Seller Label  option.
 28  Over_ASIN_Guidance  FBA guides sellers to align their inventory supply with buyer demand, and they check if there  are sufficient inventory capacities for the given items. You are already at the maximum  inventory allowed for this product, due to capacity or other restrictions. 
 Solution: Item must be removed from your batch to finish creating your shipment
 29

 Seller is blocked by the AndonCordManager.  This is not a technical or code issue: you have probably been stopped by an FBA compliance issue. Check your account health and  speak to an Amazon rep if possible.
30

 EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP  The item has a new FNSKU and can longer be posted under the exising one.


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