Understanding FBA Errors
all products are eligible for Stickerless Commingled Inventory. Most
notably in grocery, health and beauty, and media products must always be
labeled. Amazon is always evaluating categories and products and may change the eligibility for products at any time.
Possible solution: Add the item to the FBA Shipment in SellerCentral. After adding the item the following message may be returned (along these lines):
This product is not eligible for stickerless, commingling
This product requires labeling to be received at our fulfillment centers.I agree to apply labels to these products.
After agreeing, the item may be able to be added to the FBA shipment in SellerCloud.
||Item has no eligible Fulfillment Center as it is hazmat (hazardous material) so you can not send to FBA.|
||Product is missing the UPC on Seller Central.|
|4|| Failed to preview package reason= PARENT_IAID
||A matrix parent is included in the inbound shipment. Only matrix children can be sent. (The matrix parent SKU is not a real item)|
|| This SKU is not in your FBA Catalog.
Solution: Change the product to Fulfilled by Amazon. Launch to Amazon and wait a few minutes. Then retrieve the FNSKU by executing the action Get FNSKU.
|7||ITEM_UNDER_HAZMAT_REVIEW|| Potential Hazardous Material (Hazmat). Product
under review by Amazon.
The product will not be accepted until we have completed our review and determined it meets Amazon's product compliance standards. This process generally takes between 4-7 business days. This item must be removed
|8||You must include a valid ShipmentId with a call to the CreateInboundShipment operation. Get ShipmentId values by calling the CreateInboundShipmentPlan operation. The request to CreateInboundShipment must include only items and quantities that have been previously planned through CreateInboundShipmentPlan||The temporary ID assigned to a previewed shipment expires after 48 hours.
|9||Insufficient inventory capacity for the operation.|| From Amazon Seller Forums - You may have an inventory storage limit. Inventory storage limits generally apply to new FBA sellers and existing FBA sellers with slower-turning inventory.
If your Amazon FBA account is configured for Unlimited storage:
One of the items in the Preview have an ASIN level capacity restriction.
Unfortunately, Amazon does not tell us which item is causing the error.
Product is missing dimensions for FBA.
|11||EXTERNAL_ID_MAPS_MULTIPLE_IAIDS.|| UPC for the listing was assigned to multiple ASINs. Hence, when you are sending the shipment, the ASINs are conflicting at the back end and causing errors to the system. Can happen when an item that used to be stickerless now becomes requiring label, because the UPC associated with this ASIN used to be associated with that ASIN only, but now associated with more than one ASIN.
Solution - You may need to create a new listing on Seller Central.
|12||Shipping Status is ERROR_ESTIMATING
|| There's an error in the address. For example, the zip code is invalid because of a period at the end of the zip code.
|13||AmazonContractNotSigned||Seller has not accepted Amazon’s Partnered Carrier Program terms and conditions. Seller should accept Amazon’s Partnered Carrier Program terms and conditions on Seller Central.|
|14||CannotConfirmTransportContent||The Amazon-partnered shipment request is ineligible for confirmation. Check if the shipment is already confirmed.|
|15||CannotEstimateTransportContent||The Amazon-partnered shipment request is ineligible for estimation. Ensure that the ShipFrom address is in a marketplace that is eligible for Amazon's Partnered Carrier Program.|
|16||CannotVoidTransportContent||The Amazon-partnered shipment request can no longer be voided.|
|17||CarrierContractNotSigned||Seller has not accepted the carrier’s terms and conditions. Seller should accept the carrier’s existing or revised terms and conditions on Seller Central.|
|18||CarrierInvalidForMarketplace||The specified carrier is not supported in the marketplace where the inbound shipment originates.|
|19||InvalidCountrySubdivisionCode||The specified ShipToCountrySubdivisionCode is invalid. Ensure that the ShipToCountrySubdivisionCode value is for a country subdivision that contains an Amazon fulfillment center that the seller is registered with.|
|20||MissingCarrierType||No CarrierName value was specified. Specify a valid CarrierName value.|
|21||NoPackagesOrPallets||No package information (for Small Parcel shipments) or pallet information (for Less Than Truckload/Full Truckload (LTL/FTL) shipments) was specified. Specify this information using either the PackageList or the PalletListparameter of the PutTransportContent operation.|
|22||TransportContentNotFound||No Amazon-partnered shipment was associated with the specified ShipmentId value. Specify a ShipmentId value that is associated with an Amazon-partnered shipment.|
|23||UnknownCarrierType||No carrier was found that matched the specified CarrierName value. Specify a valid CarrierName value.|
|24||Quantity is not divisible by QuantityInCase for SellerSKU:xxxxxxxx||The Qty to Ship is not divisible by the Qty Per Case. For example: Qty to Ship = 1 and Qty Per Case = 50 is incorrect, because 1 is not divisible as a whole number by 50. Qty to ship refers to the Qty of Units you are shipping.|
|25||Unexpected Error occurred <Code>500<Code>||An HTTP 500 error does usually indicate its an Amazon server issues, and by waiting 30 mins to an hour the issue should be resolved.|
|26||EXP_DATED_ITEM_HAS_EXISTING_STICKERLESS_MAP|| The merchant's SKU is marked as a commingled product but it's actually not commingable.
Amazon might change that error message to: Expiry-dated or lot-controlled product cannot be commingled. Please create new listing for the same ASIN but different SKU.
|27||LABEL_PREP_OWNER_INCOMPATIBILITY_ERROR|| Can occur when AMAZON_LABEL_ONLY is being sent. amazon is returning a message that they do not have enough information about the product to label the product themselves. For example, if the product does not have a UPC.
Solution: either add the product information, or label items yourself. Use the Seller Label option.
|28||Over_ASIN_Guidance|| FBA guides sellers to align their inventory supply with buyer demand, and they check if there are sufficient inventory capacities for the given items. You are already at the maximum inventory allowed for this product, due to capacity or other restrictions.
Solution: Item must be removed from your batch to finish creating your shipment
||Seller is blocked by the AndonCordManager.||This is not a technical or code issue: you have probably been stopped by an FBA compliance issue. Check your account health and speak to an Amazon rep if possible.|
||EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP||The item has a new FNSKU and can longer be posted under the exising one.|