Ship via FBA - Multi-Channel Fulfillment Overview

Introduction to Shipping via FBA


Amazon FBA not only fulfills FBA orders automatically, but you can also instruct Amazon to fulfill orders originating at other channels, like Website orders etc.. Amazon refers to this as Multi-Channel Fulfillment; we call it - Ship via FBA.  
Please Note: Ship via FBA should not be used to fulfill eBay orders. This is because Amazon will often use carriers not recognized by eBay. It should also not be used for Walmart Marketplace or Rakuten orders in adherence with policies of those marketplaces.

Ship via FBA a single order from an Order Detail page:


  1. Select the action Ship via FBA from the action menu to initiate an outbound shipment from Amazon's fulfillment center.
  2. Select a shipping method for the drop down.
  3. Select Preview Shipment from the Action Menu to calculate and preview shipping costs for the each of the available shipping methods. The actual shipping cost will be update automatically on the order with the Settlement import.
  4. The Trans Shipment option should be enabled when the Ship To address is international and the item is not approved by FBA to ship internationally. Read more here.
  5. Select a Fulfillment Policy:
     FillAll  All fulfillable items in the fulfillment order are shipped. The fulfillment order remains in a processing state until all items are either shipped by Amazon or cancelled by  the seller.
     FillOrKill  If an item in a fulfillment order is determined to be unfulfillable before any shipment in the order moves to the Pending status (the process of picking units from  inventory has begun), then the entire order is considered unfulfillable. However, if an item in a fulfillment order is determined to be unfulfillable after a shipment in the  order moves to the Pending status, Amazon cancels as much of the fulfillment order as possible. See the FulfillmentShipment datatype for shipment status  definitions.
     FillAllAvailable All fulfillable items in the fulfillment order are shipped. All unfulfillable items in the order are cancelled by Amazon
  6. You can enable an email alert to the customer that the order has been shipped.
  7. Click the Verify SKU link to verify that the Amazon Merchant SKU is in your Amazon catalog. It also checks that qty is available to ship by looking at the "In Stock Supply quantity" on the Inventory Supply list.
  8. If necessary, you can replace the SKU with a different SKU recognized by FBA. Read about kits and components below.
  9. Enter quantity to ship.
  10. By default, the Ship To address will be the customers shipping address. Read here about transshipping the item to your own warehouse. 
  11. Click Continue to ship the order via FBA.
  12. The order becomes marked with a "Dropship Requested" status. Orders with a DropShip Requested This enables it to be filtered out of the shipping queue and prevent it from exporting to ShipBridge. 
  13. As Amazon processes the shipment, the status will be updated in SellerCloud including updating the tracking number. Once SellerCloud knows the shipping status it will update the respective originating channel.
Ship Via FBA and Kits
If the ordered item is a kit, but its components had been sent to FBA as individual items (not as an assembled independent kit), check the Ship Kit components instead option. This will break the ship request into its FBA recognized SKU components. 
https://sites.google.com/site/sellercloudhelp/order-management/order-fulfillment/shipping/ship-via-fba/ship_via_fba_kit.PNG?attredirects=0


https://sites.google.com/site/sellercloudhelp/order-management/order-fulfillment/shipping/ship-via-fba/ship_via_fba_kit_com.PNG?attredirects=0


Ship via FBA multiple orders from the Manage Orders page:
  1. Select multiple orders.
  2. Select Ship via FBA from Action Menu and Click GO.
  3. On the following page you can verify that the Amazon Merchant SKU is in your Amazon catalog by selecting the products and clicking Check SKU from Action Menu.
  4. Select products and click Continue to process the Shipment to FBA. 
  5. By default, the Ship To address will be the customers shipping address. Read here about transshipping the item to your own warehouse. 
  6. The process continues as above.

Using a Post Order plug in, SellerCloud can ship via FBA automatically when the item has no  inventory in a default warehouse.

  • For every order item in each order, it checks if there is qty for it in the default warehouse. If there is no quantity, it checks if that sku has an AFN counterpart (shadow, parent,) that has qty in the FBA WH. If it does, it splits that item into a new order to be shipped via FBA. 
  • If there are multiple items in an order that need to be shipped via FBA, those items are split into the same new order (not separate ones). 
  • If all the items in the whole order need to be shipped via FBA, the whole order is shipped via FBA. 
  • The plugin adds order notes to show what happened (or what should have happened but didn't) to the order, so in the case of confusion, check order notes.
  • THIS PLUGIN DOES NOT LOOK AT KIT ITEMS. 
To set it up: 
Go to Company Settings > Toolbox > Product Defaults. Select the FBA format in the Order Post Action Plugin dropdown. 




Important Points for Ship via FBA:

  • Ship via FBA will only work if the FBA warehouse is Sellable.
  • Any item can be substituted for the order item by inserting the Amazon Merchant SKU in the Amazon Merchant SKU text box. For example, products sent to FBA are often a Shadow SKU. This allows SellerCloud users  to sell the same item on Amazon as Merchant Fulfilled and as Amazon Fulfilled. Nevertheless, the shadow sku at FBA can be used to fulfill the order of the regular SKU. By default, the Shadow SKU will be populated in the SKU field as the product you will ship from FBA.
  • If you have a product listed under multiple Amazon accounts, you can ship the order from any account A even if the order was placed on an item listed under account B. Simply select a company from the drop down configured with the desired Amazon account.
  • When inventory of a given product is stored at an onsite warehouse and FBA, orders that come in for that item will reserve inventory in your regular warehouse. As soon as the Ship via FBA action is initiated, the reserve is lifted and the aggregate quantity in your regular warehouse will revert back to it's previous level.
  • While the initial request is sent to Amazon in real time, getting the updated shipping status and sending it to eBay are done using schedulers, so there is a time delay. Amazon doesn't push the shipping information into SellerCloud, rather SellerCloud has to keep on requesting it, and pull the information in. Similarly, we update the status on eBay on a scheduler, although there is an option in SellerCloud to manually initiate the sending of the tracking number immediately, using the Export Orders action on the Action Menu.
  • Shipping expenses that FBA charges the seller are recorded on the order under the Shipping tab and the P&L tab. These costs are imported with Amazon settlement report.
  • Shipping via FBA can be restricted to non-client admin users. Under the Employees tab, select the user. Open the Security tab and locate the Ship via FBA checkbox to allow or restrict users from shipping via FBA.
  • SellerCloud Support can create plugins to automatically send orders to be shipped via FBA based on provided rules.
  • You can ship a multi-item order via FBA. However, if there are items in the order that are not in your FBA inventory you will need to split the order.
  • When inventory in FBA has been sent as individual components - not as a kit - and the order item is a kit, you can increase the units to ship in the Ship via FBA console so that FBA will ship to the customer the correct amount. For example, if FBA has six individual water bottles, and an order for a 1 kit - pack of 6 - comes in, the amount of units to ship will be 1. However, you can increase the unit to ship from 1 to 6 so that FBA will ship 6 units to the customer.

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