DHL eCommerce Overview

Updated 1 year ago

DHL eCommerce, formerly DHL Global Mail, is a shipping consolidator delivery provider that offer domestic shipping within the US and international shipping as well. Similar to UPS Mail Innovations and FedEx SmartPost, DHL Global Mail does the initial pick up from the customer and ships the package to a regional location. Then, other shipping services, like the USPS, complete the package delivery to its final destination. 
DHL eCommerce should not be confused with DHL (DHL Express), which services international countries and also provides delivery service from the US to international destinations. (The two companies are owned by the same parent company, Deutsche Post DHL, but operate independently of each other.) 

DHLeCommerce through Endicia does not return shipping costs, so SellerCloud cannot add it to the orders automatically. To set the shipping cost on these orders, you must import it. For more information, see here.

Configuring DHL eCommerce (US) Shipping in ShipBridge (Earlier versions of ShipBridge will display DHLGM).
DHL eCommerce Domestic is processed through the customers existing Endicia ELS account.

  1. Customer opens account with DHL eCommerce.
  2. DHL eCommerce contacts Endicia to collaborate customer certification.
  3. Customer will be notified of exact time when to print a test label for DHL eCommerce. Endica will open access to DHL eCommerce for this short period to allow for testing. This can be done by printing a test label for a DHL eCommerce service through the label printer configuration on the USPS tab. If the services are not in the dropdown, go to Menu > Customize Interface > Shipping Services. Enable the appropriate DHL eCommerce services.
  4. Upon certification, Endicia will allow access to DHL eCommerce.
  5. On the USPS tab, enable the option Use DHL eCommerce via Endicia

Configuring DHL eCommerce International Shipping in ShipBridge (Earlier versions of ShipBridge will display DHLGM).
DHL eCommerce International is now processed through the client's existing Endicia ELS account.
  1. Customer will contact DHL eCommerce for international service and will request to be approved for specific services.
  2. Go to Menu > Customize Interface > Shipping Service Tab. (Step1 ScreenShot)
  3. Select  the services that are connected to your DHL eCommerce account (Step2 ScreenShot)
  4. When you are ready to print labels to send to DHL eCommerce for approval go to Menu > Options > USPS Tab.
  5. Select Label Printer Configuration. (Step4 ScreenShot)
  6. From the Select Service dropdown choose one DHL eCommerce service and press add. (Step5 ScreenShot)
  7. DHL eCommerce have changed their requirements, no longer will hard copies of the labels be sent for approval, instead you will be able to send a PDF version of the labels, Since ShipBridge does not (yet) have the ability to save a label to PDF, you will need to install if you do not have it already a  PDF printer (i.e.:
  8. Select the printer > PrimoPDF Printer Type > 4x6  Label Format > PDF.
  9. Repeat Step 5 & 6 for each approved DHL eCommerce Int'l Service.
  10. Part of the certification process will require you to submit a manifest, therefore you will need to create one test order for each DHLGM Service.
  11. Load test orders into ShipBridge.
  12. Set the Carrier to a DHLGM service.
  13. Press Ship & Print. You will be prompted by the PDF printer to save the label. (DHL eCommerce International Test Label Screen Shot)
  14. Repeat Step 7 for each DHL eCommerce Int'l Service.
  15. After all labels have been printed you will now submit a Manifest . Open Menu > End of Day >  Click on where it says DHL eCommerce International (Endicia Label Server) (Step8 ScreenShot)
  16. You will be asked if you want to continue and process the manifest file for all outstanding shipments. Press Yes.
  17. Manifest File will be submitted electronically to ELS, and we will display the ManifestID (ManifestID ScreenShot).

Note: If your shipping rates do not show in ShipBridge, you may need to update the Shipping Rates Table. More information can be found here.


DLHGM Intl Test Label.pdf


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