Sears Orders Overview
- Navigate to Sears Settings. These settings are per-company based.
- Enable setting Allow Order Download. The order download fee runs approximately every 60 minutes.
- Enable setting Allow Fulfillment Upload. Tracking and Ship Date will automatically be sent to update the order status on Sears in the next feed, which runs approximately every 60 minutes.
- On the order detail page select Cancel Order from the action menu. Press Go.
- On the following page select a cancellation reason and submit to Sears.
- On the order detail page select Issue Refund from the Action menu. Press Go.
- Enter the refund amount. Defaults to order subtotal, but you can adjust as needed. Although Sears does not refund line items, partial refunds on the order are accepted.
- Enter a reason for the refund and press Continue.
- After the refund has been processed, Sears will refund the commission on the next settlement.