Replacement Order

Updated 1 year ago

There may be times when you must replace an order of defective merchandise, or if an order gets lost in the mail. There is no need to start from scratch. Simply open the original order and select Create Replacement Order from the Action menu. This will create a new order with the identical information. Payment will be discounted fully by default, so if the customer is simply reordering an item, you would have to adjust the discount and receive payment. 
If the customer will be returning the order, you should create an RMA before replacing the item.
Creating a replacement order is particularly important to keep inventory levels current. While unshipping an order and reshipping it would get the order out to the customer, the inventory level would not show a deduction in inventory. A replacement order, however, is a new order, so it uses a new item and deducts from the current inventory levels. There is an option, however, to not deduct inventory for replacement orders.

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