Basics of SellerCloud

This article provides a high-level introduction to the robust SellerCloud platform. For in-depth information about all of SellerCloud's modules, features, and functions, please take advantage of the many resources (articles, videos, etc.) available throughout this Help site.

Clients

After your account is created, please note your server ID used to connect to webservices, SellerCloud API, and the SellerCloud Interface. This ID is visible on the web page URL.

Example: https://rp.cwa.sellercloud.com/. In this case, the server ID is "rp."

Companies

There is no limit to the number of companies you can create under one client.

Depending on your workflow, you can create companies for different channels, countries, locations, and so on. Clients with an Admin Role can create companies. Here's how to create a company.

SellerCloud Support can disable a company.

Integrations

SellerCloud supports over 70 channels with that number constantly growing. This Help site documents most of those integrations. Here's the list of current channel integrations (we strive to keep this information as current as possible).

There is no limit to the number of channels to integrate. The only restriction is that a given channel can have only 1 integration per company.

Example: If you have 3 different Amazon integrations, they must be set in 3 different companies, but if you have eBay, Amazon, and Walmart integrations, they can all be set in the same company.

Products

Products are set per company and will be visible to all channels that are integrated with that company (unless restrictions are applied). To make a product visible by another company, you must create a shadow of it.

SellerCloud has 3 types of product relationships:

You can also learn how to add new products.

Warehouses

You can create as many warehouses as needed.

There are several types of warehouses with different functions available for each type.

Example: An FBA warehouse can deal with FBA inventory; a DropShip warehouse can deal with inventory you do not own; and you can use an Interim warehouse for transfers.

Watch the Warehouse Management Overview video.

Orders

Orders can be created manually, or imported from channels or imported from a difference source.

Orders (as products) are organized per company. They can be edited or processed by specialized plugins that are used when you need to implement a unique workflow.

Orders can be separated into different types:

  • Channel orders
  • Wholesale orders
  • Local orders
  • Website orders

This Help site has a whole section dedicated exclusively to articles about orders (actions, order types, etc.).

Reports

SellerCloud's Reports Module is a powerful feature offering a rich source of statistics that enable you to effectively analyze your business performance (sales data, inventory, profits, etc.). 

Check out the short Reports Overview video. From there, you can learn more about a specific report.

Employees

You can set an account for each of your employees, and apply different restrictions based on their tasks in your company.

Read the overview on Employee Management. From there, you can learn how to add employees, how to set user roles, etc.


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