Jet Account Integration

Updated 2 years ago

Jet has a wizard that guides you through integration process and indicates when a step has been completed satisfactorily. Integrating your Jet account with SellerCloud is done in 4 basic steps: 
  1. Set up company information.
  2. Set up Fulfillment information.
  3. Set up a test API and test your account. 
  4. Go live.
Please note: Jet allows partners to add accounts for developers. This account can be used to complete the test environment while limiting access to the main partner account. The developer account can be created by inviting the developer, like your SellerCloud rep, under the Test API section. You can set permissions for what the developer can view or edit.

  1. Set Up Company Details.
      1. Log into
      2. Locate the "Company Details" section. Press Edit Details.
      3. Complete the Company Details, Bank Details, and Contact information by clicking the Edit button to the right of each item. 
      4. When each item is complete, a purple check will display next that item. When all complete a message will display -100% complete at the bottom of the panel.
  2. Set Up Fulfillment and Return Locations
      1. Locate the "Fulfillment Settings" section.Press Edit Settings.
      2. Add a Fulfillment location. This refers to information related to the fulfillment facility, including the warehouse location, processing time and shipping charges. Press the Add New button. Each facility will be assigned a Fulfillment Node ID. Ex. ed67448d72bc472da215abbca89ef2f0 (The Node ID will need to be assigned on every product in order to post that product to Jet.)
      3. Set up a return location. When a customer generates a return, the item will be return to the location specified here. If you configure multiple return locations, Jet selects the closest location from any of the returns locations. However, you can set configure return exceptions at the product level in SellerCloud.
      4. Configure the Return Policy. You can offer free return shipping or . You must also add the account information for your return items if you do NOT provide free returns. Read more about Jet's return policy here.   
      5. When each item is complete, a purple check will display next that item. When all complete a message will display -100% complete at the bottom of the panel.
  3. Set up a Test API and Test your Account. 
      1. Locate the Test API section. Press Set up your test API.
      2. Copy the Username and Secret Key from the API panel on the right of the page. 
      3. Open SellerCloud and navigate to Company Settings > Toolbox > Jet > General Settings.
      4. Paste the API Username and Secret Key in the corresponding fields.
      5. Select Fetch Token from the Action Menu. Press GO. This step corresponds to the "Authorizing Your API Calls" step in Jet. While Jet requires a new token every 10 hours, SellerCloud will auto generate that authorization request periodically to avoid disruption.  
      6. Save your Settings.
      7. Open the Action Menu and Import Fulfillment Nodes. Press GO.
      8. Open Action Menu and select Manage Return Locations.
      9. Copy and paste the return locations from Jet. This step is only needed if you want to have Return Exceptions set up on the product level. 
      10. Verify the API by selecting Test Settings from the action menu and Pressing GO. 
      11. Save your settings.
  4. Testing - Jet Categories should be downloaded to the latest version as well by SellerCloud Support.
    1. On the Jet General Settings page check the Enable New Product Upload and Enable Order Download checkboxes and Save. Then complete the following steps:
    2. Post Product - In SellerCloud, ready a product for Jet and post it. When posted successfully, the Products section on the Jet seller portal will display a purple check next to the Send Merchant SKU, Send Price and Send Inventory items.
    3. Generate Order - on Jet, in the Orders Section, generate an order using the Order Generator. To generate a test order you must enter a SKU that has been uploaded using the test API. You must also specify a fulfillment node and an order quantity 
    4. Acknowledge Order:
      1. Enable the client setting Enable auto acknowledge JET Orders
      2. Then, download the order into SellerCloud by using the action "Import Orders" in the Action Menu on the Jet General Settings page. If the item has inventory in SellerCloud an acknowledgement will be sent immediately. 
      3. Alternatively, if you are working with an item that does not have inventory, disable the client setting. If the client setting is enabled and the item does not have inventory, a cancellation notice will be sent immediately and you will not be able to resend an acknowledgement. 
        1. Acknowledge the order by selecting "Cancel or Acknowledge Order" from the action menu. 
        2. Press Go and on the following page you will be able to select which items to acknowledge. 
      4. When the acknowledgement notification  uploads successfully, a purple check will display next the "Acknowledge order" item.
    5. Ship Order  - ship the order from SellerCloud - "Ship Items" in Action Menu, and notify Jet for shipping using the action "Notify OrderSource for Shipping" in the action menu. If shipping confirmation uploads successfully, a purple check will display next the "Ship order" item.
    6. Cancel Order:
      1. On Jet open the Order Generator. To generate a cancellation you must enter a sku that has been uploaded using the Test API. You must also specify a fulfillment node an order quantity AND a cancellation quantity. 
      2. In SellerCloud > Jet Settings > Action Menu > Integration Workflow. Press Import Cancelled Orders. The order will import into SellerCloud and an immediate response will be generated. A purple check will display next to the Cancel Order item on Jet if completed successfully.
        Note: Jet orders may get auto-cancel if you have no available quantities for the included products. To avoid this you can enable the setting Accept orders regardless of inventory status on your company Jet settings.
    7. Returns: 
      1. On, press on the Return Generator button. 
      2. Select an order to return and press Send Return Notification. An RMA will be created in SellerCloud for the return order. 
      3. Locate the return order in SellerCloud and click on the RMA link to open the RMA.  
      4. Open the action menu and select Complete Return to Jet.
      5. On the following page, check the "Agree to return Charges" checkbox.
      6.  Enter a refund quantity.
      7. Select "Other" in the Refund Feedback field (selected by default) and enter a message in the Notes field.
      8. Enter the refund values.
      9. Press Complete RMA. If successful, a purple check will display next to the "Complete Return" item on Jet.
    8. Congratulations! you have successfully completed Jet's test environment
    9. Go to the Home Page on your Jet portal. You will now see your LIVE API Keys. Copy and paste these keys as new API credentials in SellerCloud in the Jet Setting page.
    10. Get a new token from the action menu. 
    11. Launch a product to Jet in production mode.
    12. Verify on that the products have been uploaded. You will see a dashboard with total SKUs uploaded, missing listing data, processing, ready to list (no inventory) and available for purchase SKUs. 
Please Note: Jet reserves the right to determine which listing information is included or excluded from their catalog. It’s also important to keep in mind that if these products are ever sold by another authorized retailer on their site, the listing information may be subject to change, in an effort to maintain a unified catalog.

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