Buy.com Account Integration

  • Get FTP Credentials:
  • SellerCloud communicates with Buy.com using a FTP site, so you will need to contact them at MPIntegration@mail.rakuten.com to request FTP credentials, and enter them on Settings > Company Settings > Company Name > Toolbox > Buy.com > General Settings.
     Note: If you are working on an installation of SellerCloud installed on your private server, an error code 425 indicates that the firewall will need to be adjusted to allow for communication with Buy.com. Active FTP requires the clients firewall to allow traffic above > 1023 from port 20 & 21.  Port 20 is the data communication port that most people forget to allow. 
  • Set Shipping Method Mapping:
  • Buy.com has a few different shipping options for the customer to choose from and you need to map those options to the shipping methods and carriers that you use. For example, if the customer selects 'Second Day Air', the mapping can have the order to be marked 'UPS 2nd Day Air'. Go to Settings > Company Settings > Company Name > Toolbox > Buy.com Settings > Shipping Method Mapping. 

  • Import Buy.com ProductIDs from existing listings:
  • From the Buy.com portal, navigate to Manage Inventory > 'Download your Currently Posted Listings', and click 'Request Export Download' button. After a few minutes click the 'Check Export Status' button. Then click 'ListingDownload.zip' and download the listings file. There is a text file in the zip folder with a list of all active listings. Save File.

    Now go to Settings > Company Settings > Company Name > Toolbox > Buy .com Properties > ImportProductID to upload file. New products will be created and existing products will update.



    Import open  orders:
    Before you can start shipping your Buy.com orders you should really make sure that everything has been ship confirmed. If there are open orders in buy.com you need to bring into SellerCloud. An open order report can be downloaded form Buy.com and imported into SellerCloud under Orders > Import Orders. Select channel and Import file.

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