Rakuten Account Integration

Note: Rakuten is still referred to in SellerCloud by its former name, Buy.com.

Get FTP Credentials

SellerCloud communicates with Buy.com using a FTP site, so you will need to contact them at MPIntegration@mail.rakuten.com to request FTP credentials, and enter them on Settings > Company Settings > Company Name > Toolbox > Buy.com > General Settings.

 If you are working on an installation of SellerCloud installed on your private server, an error code 425 indicates that the firewall will need adjustment to allow communication with Buy.com. Active FTP requires the client's firewall to allow traffic above > 1023 from port 20 & 21.  Port 20 is the data communication port. 

Set Shipping Method Mapping

Buy.com has several shipping options for the customer to choose, and you must map those options to the shipping methods and carriers you use. For example, if the customer selects Second Day Air, the mapping can have the order marked UPS 2nd Day Air. Go to Settings > Company Settings > Company Name > Toolbox > Buy.com Settings > Shipping Method Mapping. 

Import Buy.com ProductIDs from Existing Listings

From the Buy.com portal, click Manage Inventory > Download your Currently Posted Listings, and click the Request Export Download button. After a few minutes, click the Check Export Status button, then click ListingDownload.zip to download the listings file. There is a text file in the zip folder with a list of all active listings: Save File.

Next, click Settings > Company Settings > Company Name > Toolbox > Buy.com Properties > ImportProductID to upload the file. New products will be created and existing products will update.

Import Open Orders

Before you can start shipping your Buy.com orders, ensure everything has been ship-confirmed. If there are open orders in Buy.com, you must bring them into SellerCloud. An open order report can be downloaded from Buy.com and imported into SellerCloud under Orders > Import Orders. Select the channel and Import file.


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