Main statuses are:
- In Process – New order has not been processed (partially shipped orders have this status and get a Partially Shipped shipping status)
- Completed – Order has shipped
- Hold - Processing has started but is not completed
- Canceled - Order was canceled
- Problem Order – Order was put on hold, but marked to check for problems, such as fraud
- Shopping Cart – When a website shopping cart runs directly off SellerCloud. Also used while SellerCloud is building an order, until the order is completely formed.
- Void – Hides the order, similar to deleting it. Read more about voided orders.
You can manually update an order's status on these 2 pages:
- Manage Orders: Select the orders to update > Action Menu > scroll to the 5 order status values and select the status > Go.
- Order Details: Go to Action Menu > scroll to the 5 order status values and select the status > Go.