Order Status

Each order has a main status, but also has other statuses that are specific to different aspects of the order, such as its Shipping Status, Payment Status, etc.

Main statuses are:

  • In Process – New order has not been processed (partially shipped orders have this status and get a Partially Shipped shipping status)
  • Completed – Order has shipped
  • Hold - Processing has started but is not completed
  • Canceled - Order was canceled
  • Problem Order – Order was put on hold, but marked to check for problems, such as fraud
  • Shopping Cart – When a website shopping cart runs directly off SellerCloud. Also used while SellerCloud is building an order, until the order is completely formed.
  • Void – Hides the order, similar to deleting it. Read more about voided orders.
To find orders with Shopping Cart and Void statuses, use the Manage Orders page Advanced Search.

You can manually update an order's status on these 2 pages:

  • Manage Orders: Select the orders to update > Action Menu > scroll to the 5 order status values and select the status > Go.
  • Order Details: Go to Action Menu > scroll to the 5 order status values and select the status > Go.
Learn how to control the information that appears in the Order Status panel on the Order Details page.


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