Most Helpful Articles
- Two-Factor Authentication (2FA)
Delta Alpha Overview In this article, you will learn about Sellercloud’s Two-Factor Authentication (2FA). 2FA enhances your account’s security and protects it against unauthorized access by requiring you to provide a second form of authentication on top of your password when logging in. Key Points Review the following key points […]
- Collect Files in Shipbridge
Overview To troubleshoot order issues in Shipbridge, Sellercloud Support may need the collected files, logs, and settings related to the order(s). You can easily collect them into a zip file. Do you only need to export the Settings file? See how. In Shipbridge, go to Help > Collect Files. In the […]
- Amazon Services: Buy Shipping
Overview Amazon offers a number of services that are available to you. This article will guide you through Amazon’s Buy Shipping service as it relates to Shipbridge. Shipbridge lets you easily integrate with Amazon services. Effective September 2022, Amazon is deprecating their current MWS integration methods for the Buy Shipping […]
- Sellercloud Support
Overview Sellercloud offers customer support through email, phone, and online tickets. Support tickets are usually responded to within 2-4 business hours, depending on the current volume. Email/Ticket Support For all support-related questions, please contact Support by submitting a ticket to the Sellercloud Support Portal. If you are not registered, you can […]
- Export Mapping Tool
Understanding the Export Mapping Tool The Export Mapping Tool is a helpful feature that lets you export information to a file format that is different from the standard Sellercloud format. Exporting information is done in four easy steps: Access the Mapping Tool Create a mapping profile Access the Mapping Profile […]
- Consolidate FBA Inbound Shipments
Overview FBA Inbound shipments refer to the process of sending your products to Amazon’s fulfillment centers, where they will manage and store your inventory. Learn more about the initial FBA Inbound Shipments configuration here. Typically, Amazon often splits your inventory across multiple locations. With the use of this workflow, you […]
- Channel Invoice Feature
What is a channel customer? As a seller, you have 2 customers: Customers (consumers) – They buy your products from your integrated channels (marketplaces). These would include any wholesale customers. Integrated channels – They sell your products to those consumers. In Sellercloud, each of these channels is known as a […]
- Picklist Workflow
Delta Alpha Overview Picklists can increase efficiency by generating a summarized list of product quantities needed to fill selected orders. Picklists can be also printed as a PDF document or exported to Excel and given to the shipping department for accurate picking, packing, and shipping. In this article, you will […]
- Shadow Products
Delta Alpha Overview A Shadow Product is an alternative product profile for an item. Creating a shadow lets you manage separate listings and details for a single product and is often used when maintaining multiple listings for a product on a single marketplace or when managing multiple fulfillment settings for […]
- 4D Scale Micro
Overview Compatible with a wide range of scale models, Sellercloud’s 4D Scale Micro helps you instantly measure the weight of packages and transmit the information to the cloud where it can be used in various applications. With our powerful real-time data transfer you can capture measurements in less than a […]
- Sell on Wayfair
Overview Wayfair is a large and growing marketplace dedicated to all products for the home. Categories range from furniture, linens, décor, and kitchenware to home office furniture, home improvement, and patio – anything and everything for home and garden. Wayfair operates as a fulfillment channel, where the merchant dropships the […]
- Tanga Listings Management
Delta Alpha Overview In this article, you will learn how to manage your Tanga listings within Sellercloud. In order to list a product on your chosen retail channel, it must be enabled on that channel. Prepare a Product for Tanga In order to prepare a product for posting you must […]
- ShipRush Integration
ShipRush has integrated with SellerCloud. They offer Order Management, Shipping carriers integration, Same Day delivery services and more. For more information register on their site. Integration Log in to ShipRush and in both Order Manager and ShipRush Web, select Add Web Store, choose SellerCloud and complete the wizard. Any integration […]
- Walmart Marketplace Products: Walmart Description
Delta Alpha Overview Walmart requires a Product Description for each of its listings. The Product Description can be up to 255 characters. Additionally, you can set a Short Description and Long Description. You can read more about the requirements for product descriptions here. Add Walmart Product Description You can set […]
- Employee Permissions and Roles
Delta Alpha Overview This article explores how to configure User Roles, the ways to Manage Employee Permissions, and the procedures to Create Security Templates. Check out this video tutorial in our Delta interface! Employee Roles Sellercloud offers two types of user roles: Client Admin and Employee. Note that each user […]
- Configure Quickbridge
Be sure to check out our latest Quickbridge Enhancements! Overview To configure how Sellercloud data transfers into Quickbooks, open Quickbridge > Click File > Options to open a new window with seven tabs: Main Shipped Orders Grid Columns Sales Orders Inventory POs & VIs Channel Invoice Quickbooks Features Prerequisites: To […]
- Amazon Products: Fulfillment Latency
Delta Alpha Overview The Fulfillment Latency marks an item as requiring additional lead time to ship and is updated with the regular inventory update feed. If you set the Fulfillment Latency to 5 days, for example, the product will appear on Amazon with the following message: “Processing takes an additional […]
- Inactive Products
Overview When a product is created, it has an Active status by default; however, you can change the status to Inactive. The Inactive status of a product is an internal Sellercloud status that is mostly used to hide products from the Manage Inventory page and other product searches. If you […]
- Waytopay.me
Introduction Sellercloud’s waytopay.me solution lets you safely and securely obtain payments for unpaid orders by giving your customers a “way to pay” that is simple and independent of their shopping carts. Because waytopay.me is a Sellercloud application, payments are instantly applied to orders. Payments are processed using the latest technology […]
- Sell On Etsy Overview
Click here for information related to Sellercloud’s original interface. Selling on Etsy Etsy is a unique marketplace for handmade items, vintage goods and craft supplies. Sellercloud is integrated with Etsy for posting products, synchronizing inventory, and processing orders. Etsy Account Integration Etsy Properties (find more below) Etsy Shipping Templates Understanding […]
- Home Depot Account Integration
Delta Alpha Overview Home Depot is the largest home improvement supply store in the U.S., with stores across 50 states, plus Canada and Mexico. They offer suppliers a great opportunity to sell home and garden improvement products in their dropship program. Integrate with Home Depot Home Depot is an EDI-based […]
- Launch Channel Listings
Delta Alpha Overview In Sellercloud, you can easily list your products across various different channels all from one place. In order to list a product on your chosen retail channel, it must be enabled for that channel and ready to post. To enable a product, you need to: Access the […]
- FBA Inbound Shipment Wizard > Tab 1: Shipment Details
Overview In the Shipment Details tab, you can configure the initial settings for your FBA inbound shipment such as company details, warehouse configuration, and packaging information. Set Default Values To retain the default values for all future FBA inbound shipments, check the following videos: Choose Ship To Warehouse, Interim Warehouse, […]
- Product Groups
Delta Alpha Overview Sellercloud’s Product Group feature allows you to group products together, so you can manage your inventory with ease, launch auction campaigns on eBay, and run reports by product groups. In this article, you will learn how to create product groups manually and in bulk, assign products to […]
- Warehouse Inventory Transfer
Delta Alpha Overview At times you may need to transfer inventory from one location to another (e.g., multiple stores, not enough room, etc.). With Sellercloud, you can transfer inventory between facilities and track it from the moment of request through transit and arrival. Transferring inventory between warehouses can be accomplished […]
- Serial Numbers
Delta Alpha Overview A serial number is a unique code assigned by the manufacturer to identify an individual unit of inventory. Tracking the serial numbers can help prevent fraud with returns. It can also help trace where the unit originated. Sellercloud, along with Receivebridge and Shipbridge, allows you to efficiently […]
- Bulk Update Products
Delta Alpha Overview The Bulk Update feature allows you to update product information using a file upload so that you can update multiple products simultaneously. Certain product updates cannot be executed through the Bulk Update tool. For example, inventory levels cannot be set or updated through the Bulk Update tool but […]
- Amazon Merchant SKU
Delta Alpha Overview Amazon uses a Merchant SKU to identify a seller’s product. While the listing has an ASIN as the unique identifier, the seller relates their product to that listing with their Merchant SKU. If a seller adds a listing without specifying the Merchant SKU, Amazon will auto-generate one. It is possible to […]
- Warehouse Management Overview
Delta Alpha Overview You can set multiple warehouses in Sellercloud and configure them according to their use. This includes setting different Ship From warehouses using the Channel Warehouses option, configuring your warehouse to be used for FBA shipments, or setting your warehouse as a returns warehouse for RMAs. You can […]
- Manage Inventory Page
Delta Alpha Overview Welcome to your Manage Inventory page. The Manage Inventory page is a snapshot of all the products you currently have in your inventory. While seemingly similar to the Manage Catalog page, Manage Inventory focuses on inventory functions versus product properties and characteristics. The grid features each product […]
- Sponsored Products Ad Report
Delta Alpha Overview Seller Central’s Sponsored Products Ad report – which is available only for sponsored product campaigns – gives you activity information about products that have received at least one impression during your chosen time period. An impression occurs when Amazon shows your product ad to a shopper. Whenever a consumer actually […]
- Reverb Listings Management
Overview Reverb is a marketplace for buying and selling new, used, and vintage musical instruments and gear. It is an online platform where musicians, collectors, and music enthusiasts can connect to purchase and sell guitars, drums, keyboards, amplifiers, and other equipment. In this article, you will learn how to manage […]
- Product Details Page
Delta Alpha Overview The Product Details page gives you an in-depth understanding of your product’s data, including product properties, inventory-related information, and much more. Learn more below. Product Details Page Overview The Product Details page allows users to see information such as shipping length, width, and height, or aggregate quantity. The page also […]
- Integrations through CommerceHub
Overview CommerceHub provides multi-channel e-commerce merchants with hosted integrations, dropship fulfillment, and product content management. These resources are meant to help online and brick-and-mortar retailers expand and promote sales on online marketplaces. The software platform standardizes these integrations to enable efficient transactions between retailers, suppliers, and trading partners while allowing […]
- Customize the Shipbridge Interface
Overview This article covers the various ways in which the Shipbridge interface can be customized. Check out this video tutorial on how to do that! Customize Shipbridge Shipbridge offers many ways to customize its interface. To manage your display settings, go to Menu > Customize Interface. You can use Customize […]
- Purchase Order Workflow
Delta Alpha Overview Sellercloud’s procurement management tool gives you an opportunity to create Purchase Orders, process them, manage purchased goods, and automatically update inventory costs. This article will guide you through the key steps of the purchase order lifecycle. To learn more about advanced PO features available in Sellercloud, refer […]
- Order Rule Engine
Overview The Rule Engine feature in Sellercloud can help you apply changes to your orders and items within your orders automatically. Similar to post-order plugins, the Rule Engine allows you to split an order, change warehouses, and more based on the conditions and actions that are applied in the rule. […]
- Theme: Dark and Light Modes
Overview Dark Mode is a feature that lets you switch the standard Sellercloud color theme to a darker color theme to help reduce eye strain and give the interface a sleek, modern look. The Dark Mode functionality is only available in Sellercloud’s Delta interface! Enable Dark or Light Mode To […]
- Magento Products: Attributes
Overview Sellercloud allows you to upload specific Magento attributes by adding new fields to the product page, and to update Magento Listings once any of those custom fields are changed. With the help of Company Settings, you can map Sellercloud fields to Magento attributes. Map Magento Attributes Follow the steps […]
- Sears Account Integration
Delta Alpha Overview In this article, you will learn how to integrate Sellercloud with your Sears account, as well as how to automate the channel updates by managing Sears settings properly. Integrate with Sears You can link your Sears and Sellercloud accounts by setting up the API on the Sears […]
- Wish Listings Management
Delta Alpha Overview Wish is an American e-commerce platform that facilitates transactions between sellers and buyers. In order to list a product on your chosen retail channel, it must be enabled on that channel. Some channels have specific requirements when posting or updating a listing. In this article, you will learn […]
- Wish Orders Overview
Delta Alpha Overview In Sellercloud, you can update order information for Wish from a single platform. Here, you can cancel, refund, customize shipping methods and monitor the status of your Wish orders. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by […]
- Sell on Living Social
Apply to sell on Living Social here. Integrating Living Social Integration is achieved via file uploads using customized plugins that allow for import and export of Living Social formatted files. The three plugins needed for integration are: Living Social Order Import plugin Living Social Tracking Export plugin Living Social Invoice plugin Living Social orders will […]
- Email Templates
Delta Alpha Overview Email templates can be used for standardized emails, which can be sent manually or automatically based on certain events that trigger the emails to be sent. You can also test out the email templates from the action menu on that page. Create an Email Template To configure […]
- Customer Groups Configuration
Delta Alpha Overview Customer groups can be created to help organize and filter your customer list. This article explains how to create and manage customer groups and how to add customers to them. Create and Manage Customer Groups To create a customer group: Go to Customers > Customer Groups > […]
- Tanga Account Integration
Overview Tanga is an American online retail company that offers great daily deals on different goods. Prerequisite To configure the API connection in Sellercloud you will need the following: Company Name — the name of your company on the Tanga vendor portal; Password — the password you use to log […]
- Posting To QuickBooks Overview
Overview When posting from QuickBridge to QuickBooks, a variety of information is sent. The following details are typically included: Date: The date on which the transaction occurred. Description: A brief description of the transaction, such as the name of the product or order number. Account: The account to which the […]
- Company Configuration
Delta Alpha Overview If you run multiple companies or online brands, you can manage all of your business operations from a single Sellercloud account. This lets you avoid logging into different companies across the channels you sell on. Using Sellercloud, you can create multiple companies and manage settings for each […]
- Qty Sold Reports Overview
Overview This article provides a brief overview of Sellercloud’s Qty Sold Reports. These reports show the product quantities sold within a specific date range with various filter and grouping options relating to the facts of the sale. For example, Qty Sold By Channel reports offer the option of grouping the […]
- Manage Catalog
Delta Alpha Overview The Catalog Management page gives you quick access to all your products. It is a launching point for a variety of different functions. This article explains the basics. Manage Catalog Page Overview To access your product catalog, select Catalog > Manage Catalog. While it might seem similar to […]
- Manage Vendor SKUs
Delta Alpha Overview In this article, you will learn how vendor SKU’s and vendor prices work and how to assign them to your products. Each product can have multiple vendors stored at the same time but only one Default vendor. In Sellercloud, you can set a product’s Default vendor and […]
- Walmart Dropship Listings Management
Overview The Walmart Dropship Listing Management page shows the properties of a specific product posted to Walmart Marketplace. Sellercloud integrates with Walmart to manage inventory and orders; you do not post or revise product info from Sellercloud. Walmart Dropship Listings Management To open the page from which you can manage your […]
- Employee Preferences and Buyer Setup
Delta Alpha Overview In some business models, inventory is purchased through dedicated buyers/purchasers. Sellercloud tracks buyers at the product level, where a purchaser is assigned to each product. In this article, you will learn more about configuring employees as buyers and setting them on a product level. Check out this […]
- Settings Overview
Sellercloud’s interface can be highly customized to meet a user’s unique needs and preferences. In addition to the settings at the product level, there are numerous settings at the client and company levels. The client refers to a Sellercloud customer while the company is the name of the entity under […]
- Bed Bath & Beyond Account Integration
Delta Alpha Overview Bed Bath & Beyond is an iconic home furnishing chain store. While their core product offerings are primarily for the bedroom, bathroom, kitchen, and dining room, they have expanded their online catalog to include gardening and lawn care, jewelry, baby products and more. Bed Bath & Beyond’s […]
- Shipbridge Settings for Backup/Restore
Overview You can export your Shipbridge settings as an XML file and import them back into Shipbridge. Some of the reasons why this feature is useful: To restore your settings in case they are mistakenly changed A convenient way of configuring multiple Shipbridges with a simple file import For troubleshooting […]
- Magento Account Integration
Delta Alpha Overview Magento is a popular shopping cart that offers a great level of flexibility to its users managing their online purchases. With Sellercloud, your Magento store e-commerce marketplaces like Amazon, eBay, Buy.com, Overstock, Sears, and Newegg can all be managed from a single platform. Once integrated with Magento, […]
- Locations and Stations
Delta Alpha Overview This article explains how to add a new location in Sellercloud, configure it in Shipbridge and how to track order history. Add a New Location Follow the steps below to add a new location in Sellercloud: Click Settings > Inventory > Warehouse Locations > Click the plus icon […]
- Back Market Account Integration
Overview Backmarket.com is a well-known channel for selling refurbished Apple goods and other electronics. Sellercloud integrates with Back Market through API. Learn more about the Sellercloud Back Market Integration. Get Started To set up the Back Market integration: Create a new company and configure an account for Back Market. Send […]
- Information Created When Posting Credit Memos to QuickBooks
QuickBridge will create the following in QuickBooks when Posting Credit Memos The following accounts will get created in the Chart of Accounts Bank Accounts: SC Other Interim Account SC Reverb Interim Account SC Amazon Interim Account SC eBay Interim Account SC Overstock Interim Account SC NewEggDotCom Interim Account SC BuyDotCom […]
- Disconnect vs Disable Inventory for Channel Listings
Delta Alpha Overview The Disconnect Inventory and Disable Inventory options both control the inventory sent to channels. The main difference is that a disconnected inventory does not send inventory updates, whereas a disabled inventory sends inventory updates with a quantity of zero. Disconnect Inventory Sellercloud will regularly update your listings […]
- Import Amazon RMAs
Overview An Amazon customer may initiate a return to either exchange or return purchased items. Amazon will automatically authorize the return and send the customer a prepaid shipping label. A return report can be downloaded from Amazon and imported into Sellercloud either automatically or manually. If the item in the […]
- Fulfillment Dashboard
Overview The report shows the total quantity of orders fulfilled by merchant and breaks them down into 3 categories: Fulfilled Early – before the order promise date Fulfilled On Time – on the order promise date Fulfilled Late – after the order promise date Several color-coded graphs and charts give […]
- Post Detailed Purchase Orders to QuickBooks
Delta Alpha Overview Posting purchase orders in detail will post all PO information, including new items, quantities, vendor info, and costs, as Bills in Quickbooks. Credit memos for POs can also be exported in this module to Quickbooks as Vendor Credits. Only POs with a Fully Received status will appear in QuickBridge for […]
- Sell on WooCommerce
Selling on WooCommerce WooCommerce is a free shopping cart for WordPress websites. Sellercloud integrates with WooCommerce via client-supplied FTP. Sellercloud will upload new product, inventory, and tracking documents, and download orders from the FTP. Additional setup must be done by Sellercloud Support. Integrating WooCommerce In Sellercloud, open a company > […]
- Creating a Channel Invoice
Creating a channel invoice is the second step in SellerCloud’s Channel Invoice workflow. This feature lets you create a channel invoice based on the shipped orders for a date range in SellerCloud, so you can reconcile the channel’s invoice against SellerCloud data and apply the channel’s payment to that invoice. […]
- Create and Manage Vendors
Delta Alpha Overview In this article, you will learn how to create and manage vendor profiles in Sellercloud. You can use these profiles to create purchase orders, dropship orders, and apply vendor promotions and discounts to products. Create Vendors Manually If the vendor is client-wide (the vendor applies to all […]
- Saved Searches
Delta Alpha Overview Sellercloud lets users create filtered searches and save them as Saved Views in Delta or Saved Searches in Alpha. The difference is that in Delta you can also customize the grid columns. In this article, you’ll learn how to create and manage your filtered searches as well […]
- Amazon Account Integration
Delta Alpha Overview Integrating with Amazon can provide numerous benefits to a business, including increased sales and exposure, improved order processing and inventory management, access to Amazon’s features and services, and a competitive advantage over other non-integrated sellers. Integrating with Amazon can also open up opportunities to reach […]
- Accessing Delta
Overview The page covers how to log into Delta and how to create a company team name. Two Factor Authentication is required to log into Sellercloud. For details, read these instructions. The URL to access Sellercloud’s Delta interface is similar to Alpha, but uses delta instead of cwa: Delta URL […]
- Amazon Properties Overview
Delta Alpha Overview This article focuses on the different settings and actions available on the Amazon Properties page and explains them in detail. Product Fields Explained To open the Amazon Properties page, go to Catalog > Manage Catalog > Open a product > Toolbox > Amazon Properties. The following options […]
- Ready Products for Posting
Delta Alpha Overview Before posting a product on a channel, add the required channel-specific information to the product so that it becomes ready to post. You can check if your product has missing information in Sellercloud and if it does, you can add it manually or through a file import. […]
- Max Quantity per Package
Delta Alpha Overview The Max Qty per Package option lets you set how many items are allowed in a shipping package, and therefore, how many shipping packages will be generated for the order. You use this setting for regular SKUs and for kits. When enabled, Max Qty per Package also […]
- Copy and Clone SKUs
Delta Alpha Overview You can copy and clone products in Sellercloud. The difference between both actions is that copying a product transfers its information from a selected SKU to an existing one, while cloning a product ends up creating a new SKU. These actions are primarily used when the affected […]
- Import Product Information
Overview Sellercloud allows you to import products and product information in bulk so you can easily manage your products. From the Import Product Info page, you can import products, product specifics (like general information, images, and channel attributes), and product relationships (like kits, shadows, and variations). Usually, basic product information, […]
- Create New SKUs
Delta Alpha Overview You can add product SKUs in Sellercloud in one of the following ways: manually, in bulk through a file import, via sales channels, or via API. Review each section to learn how to use these methods to create a product. Check out this video tutorial in our Delta interface! Create an […]
- FBA Shipments – Getting Started
Delta Alpha Overview You can manage FBA Shipments and send inventory to your FBA warehouses using Sellercloud. You can also use that inventory in multi-channel fulfillment and ship regular orders via FBA. Before doing that, it’s important to familiarize yourself with the requirements and settings for this workflow. Learn more […]
- Newegg Business Account Integration
Delta Alpha Overview In this article, you will learn how to link your Newegg Business and Sellercloud accounts in order to post products, manage listings, and enable automatic updates. Integrate with Newegg Business NeweggBusiness integrates via API or FTP in a nearly identical process as is done with Newegg Marketplace. After […]
- Returns Dashboard
Overview In this article, you will learn about Sellercloud’s Returns Dashboard. This dashboard helps you analyze and monitor returns, refunds, and reimbursements for orders in Sellercloud in a specific time range. You can filter the dashboard with various options. The filter options control the data displayed on all sections of […]
- Returns & Reimbursement Summary (FBA)
Overview In this article, you will learn about Sellercloud’s FBA Returns and Reimbursement Summary report. This report facilitates the process of reconciling FBA refunds with returns and reimbursements. It provides a summary of FBA returns and reimbursements for a specific period. It includes information about the returns and reimbursements, as […]
- Replacement Products
Overview Sellercloud’s warehouse management system gives you an opportunity to associate similar products with each other, which can help you replace a product with a related one. Replacement Products differ from product shadows because they are independent and their inventory must be tracked separately. By default, a replacement product relationship […]
- Walmart Marketplace Account Integration
Overview Sellercloud allows for a seamless integration with one of the largest multi-channel retailers and helps you put your products in front of millions of Walmart shoppers. Integrate with Walmart Marketplace To configure the connection in Sellercloud you will need to obtain all of the necessary information from the Walmart […]
- Manage Channel Invoices
Overview The Manage Channel Invoices page lets you: See all channel invoices created for channel customers Search for specific channel invoices using the provided filters Select invoices and choose to delete or mark as exported/unexported to QuickBooks Click each Invoice ID to open its Invoice Details To access this page, […]
- Manage Inventory Levels on Amazon
Overview Sellercloud can manage your inventory on Amazon to help prevent overselling while maximizing product exposure. There are a few different inventory options that can be set on a company level and on an individual product. For information on this function in Sellercloud’s original interface, download this file. Update Inventory […]
- Amazon Listings Management
Delta Alpha Overview Amazon Marketplace differs from other major marketplaces. Unlike other channels, it groups all sellers for the same product together on a shared listing, which is identified by a listing ID called an ASIN. When posting products to Amazon: Sellercloud can identify if a product is already listed, […]
- Amazon Unified Account Integration
Delta Alpha Overview Amazon has unified its European marketplaces (Amazon UK, Amazon France, Amazon Germany, Amazon Italy, Amazon Belgium, and Amazon Spain), enabling sellers to manage listings and orders from one portal. While inventory is shared across all marketplaces, creating offers in one European marketplace does not automatically populate offers […]
- BigCommerce Account Integration
Overview BigCommerce is a popular shopping cart website platform where you can build a store and sell items digitally. Sellercloud’s API integration with BigCommerce makes it easy to list items on your BigCommerce website, whether for a simple inventory listing or a complex listing with multiple variations. Integrate BigCommerce To […]
- Void Order
Delta Alpha Overview In this article you will learn how to remove orders from Sellercloud by deleting or voiding them. While deleting orders may sound logical, most channels have an automated import feature that checks for the Channel Order # and imports the order if it does not exist in Sellercloud. […]
- Using ITF-14 Barcodes
About ITF-14 barcodes ITF-14 barcodes are designed for labeling boxes that have multiple quantities of product. These barcodes will include both the product’s UPC and the quantity of items in a box. This convenient feature lets you scan a case of a product instead of scanning each unit or entering […]
- Kit Assembly Work Orders
Overview Assembling a kit is the process of transferring quantities of a kit component to a kit parent. With Sellercloud, you can create a kit assembly work order that gives your Skustack users clear “how-to” instructions on manually assembling a kit in your warehouse, which you can print out to […]
- Ship via FBA – Multi-Channel Fulfillment Overview
Delta Alpha Overview Amazon FBA not only fulfills FBA orders automatically, but you can also instruct it to fulfill orders originating at other channels, like Website orders, etc. In Sellercloud, the Amazon Multi-Channel Fulfillment program is called Ship via FBA. Amazon has several features which can be requested when shipping […]
- Product Condition / Item Condition
Delta Alpha Overview In this article, you will learn about creating product conditions for different channels and assigning them to your products in Sellercloud. Create Product Conditions Sellercloud’s Product Conditions feature allows you to configure a product’s Condition Name. Once configured, you can choose the different channel conditions it will […]
- Amazon Orders
Delta Alpha Overview With Sellercloud, you can update Amazon order information from a single platform. You can cancel, refund, and monitor the status of your Amazon orders. Amazon Order Types In addition to regular Amazon orders, there are several Amazon order subtypes: Prime Orders Business Orders Business Orders […]
- Delta Video Tutorials
Overview Check out our library of tutorials that can introduce you to Sellercloud’s Delta interface! Delta interface Customizing the dashboard Customizing the user experience Customizing columns and filters Using the morphing search Managing user permissions Using the app switcher Reporting issues Products
- Order Item Cost Calculation
Delta Alpha Overview You can apply different methods of Item Cost Calculation when analyzing Profit and Loss for an order. The analysis can be based on the items’ Site Cost, Average Cost, or Last Cost. The configuration is managed by the Order Profit & Loss Calculated Using client setting. Item Cost will be calculated in your order’s P&L […]
- Create New Orders
Delta Alpha Overview You can manually create new orders in Sellercloud. From here, you can input customer information or look up existing customer profiles in your account. You can also control shipping details, add products, and manage the order’s billing information. Check out this video tutorial in our Delta interface! […]
- Using Different UPCs for Channels
For information related to Sellercloud’s original interface, click here. You can use a different UPC for the same product on these channels: Amazon eBay Newegg Sears Walmart Marketplace You can manually enter a different UPC for each product per these channels, or import a populated spreadsheet to bulk-update a different […]
- Dropshipping
Overview Dropshipping is when a seller transfers customer order and shipment details to a manufacturer rather than stocking their own goods. This takes away the need for picking, packing, shipping, and maintaining your inventory. Check out this short tutorial on dropshipping an order directly from a vendor to a customer […]
- Bulk-Update and Custom Export Columns
When creating bulk update templates, column headers should NOT have any spaces. Column headers with spaces will result in a bulk upload error. Amazon columns COLUMN DESCRIPTION AmazonCategoryID The numeric code associated with Amazon categories. AmazonConditionNotes Description of product condition to be sent to Amazon AmazonEnabled Value of TRUE will […]
- Email Placeholders
Delta Alpha Overview Email templates can be used for standardized emails that can be sent manually or automatically based on predetermined event triggers. When creating an email template, you have the option to add email placeholders. This helpful feature saves you time by inserting information for you. Click on the […]
- Connecting with Zapier
Connect Sellercloud to hundreds of other apps with Zapier! Zapier lets you connect Sellercloud to 2,000+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn’t be possible. Each Zap has one **Trigger** app, […]
- Customize Search Filters and Grid Columns
Overview In this article, you will learn how to use the various pages in Sellercloud that allow you to search and find specific information. Knowing how to best use your available options will improve your ability to find exactly what you seek quickly and effortlessly. Check out this short video […]
- ShipStation Account Integration
Overview Learn how to integrate your ShipStation account within Sellercloud. Amazon’s Seller-Fulfilled Prime orders should not be sent to ShipStation to ship because they will not be properly flagged as Prime orders, which may cause them to ship using your own carrier accounts. Seller-Fulfilled Prime orders should only ship through Sellercloud […]
- FBA Inbound Shipments Details Page
Overview The page covers the UI path and the possible changes and options regarding your shipment, which you can make from within the FBA (Fulfillment by Amazon) Inbound Shipments Details page. FBA Inbound Shipment Page Overview To access the FBA Inbound Shipments Details page, do the following: Go to Inventory […]
- Import Orders into ShipBridge
Overview Shipbridge lets you easily collect orders from different channels with a single click. All popular marketplaces, such as Amazon, Rakuten, eBay, Newegg, etc., are integrated into a single convenient interface. Simply import orders from Sellercloud into Shipbridge based on your chosen filters, then you can correct any inaccurate or […]
- Multi-Package Shipping through Shipbridge
Overview With Shipbridge multi-package shipping, you can divide an order into multiple packages and shipping labels in a simple and streamlined process. By adding packages and dragging and dropping items, you can distribute the shipping contents into the desired packaging arrangements. Ship in Multiple Packages An order with multiple items […]
- Batch Shipping and Batch Printing in ShipBridge
Overview With Shipbridge’s batch shipping feature, you can save time and streamline your workflow. You can select any amount of orders from the grid and process similar shipping methods in batches. You can also batch-print shipping labels. Batch-printing shipping labels is a faster, more streamlined label-printing process than selecting multiple […]
- Weight and Dimensions in ShipBridge
Overview Regardless of which service you choose, the cost associated with shipping a package will vary depending on its size. In order to make sure you are paying the right amount for shipping, it’s important to know the exact weight and dimensions of your parcel. The weight and dimension fields […]
- UPS Tab Overview
Overview The United Parcel Service (UPS) is an American multinational package delivery and supply chain management company that offers both domestic and international shipping, as well as freight services. To use UPS as a shipping carrier in Shipbridge, choose UPS WorldShip or UPS Web Services as the shipping generator. See […]
- Understand the Shipbridge Interface
Overview This article gives detailed information on the interface panels and how to use them. The Shipbridge interface is highly customizable to meet your business’s needs. Read more about how to customize your Shipbridge interface here. Navigate Shipbridge Organized by functionality, ShipBridge’s interface can be divided into five panels. The […]
- Email Settings Overview
Overview The Email tab allows you to set and control your email workflow, which includes configuring your SMTP Profiles, creating your Email Templates, and assigning Email Rules to your templates. You can also view a detailed history of your email communication log as well as blacklist domains. This article outlines […]
- Purchase Orders – Shipping and Payment
Delta Alpha Overview You can manage the shipping and payment data for your Purchase Orders in Sellercloud. Once your vendor ships your PO, you can update the PO’s shipping data either manually or by using Shipping Containers for multiple POs at the same time. Once you receive your POs, you can then […]
- Amazon Advertising API
Overview The Amazon Advertising API interacts with both Amazon and Sellercloud at the programming level, which simplifies your workflow by giving you easy access to your advertising options. Once configured, each product’s ad amount will be displayed in the Other Channel Fees column of the following Sellercloud reports: Product Profit Summary […]
- Predictive Purchasing
Delta Alpha Overview Predictive purchasing helps you forecast the order quantity for a predicted amount of future sales. The projection is based on several factors, including the number of past sales and the current available quantity. Past sales are used to determine the velocity or the rate of sales per […]
- Company Settings
Delta Alpha Overview In this article, you will learn about Company Settings in Sellercloud. The Company Settings section contains company-wide settings, such as company profile per channel, company groups, email templates, scheduled tasks, and more. Here is how Company Settings are different from Client Settings: Client Settings focus […]
- Amazon Multi-Channel Fulfillment – Feature Constraints
Overview Amazon has several features which can be requested when shipping an order via FBA. These can be specified per shipment and will impact the packaging and carrier preferences used on your MCF orders. Blank Box – Requesting this will cause the Amazon warehouse to ship the order out in […]
- SellersApps Account Integration
Delta Alpha Overview In this article, you will learn how to link your SellersApps and Sellercloud accounts. Integrate with SellersApps Sellercloud integrates with SellersApps through sending and picking up files from FTP. Create a new Export Mapping Profile. Enter Profile Name, select Profile Type Product and File type Excel. Attach Excel […]
- Amazon Local Selling (BOPIS)
BOPIS integration and all of the features are available through a Sellercloud subscription. Additionally, if you do not have a Sellercloud subscription, BOPIS is also fully integrated with Turnstock which offers a limited Sellercloud experience and all of the BOPIS features. Read more about Turnstock here. Overview Amazon recently launched […]
- eBay Product Properties Overview
Overview There are many requirements for a product to become ready for eBay. Learn how to fill in the mandatory information correctly on the eBay Properties page. Product Fields Explained The eBay Properties page contains all product attributes related to eBay. On this page, you can set up products and get them […]
- Order Subtypes
Overview Order Subtypes allow you to filter out and easily identify orders based on their shipping speed, channel-specific order types, and internal order types. For example, you may want to use these as filters when creating a Saved Search to identify which orders are Prime, have priority shipping, and more. […]
- Tanga Orders Overview
Overview In this article, you will learn how to manage your Tanga orders within Sellercloud. Here you can cancel, refund, and monitor the status of your Tanga orders. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by following these steps: Go to Settings > Companies > Manage […]
- Amazon Services: Buy Shipping in Bulk
Overview Amazon offers a number of services that are available to you. This article will guide you through Amazon’s Buy Shipping in Bulk as it relates to Sellercloud. Buying shipping in bulk can help you process labels faster with the option to purchase multiple labels at once. Prerequisite Amazon’s Buy […]
- Ship Orders
Delta Alpha Overview Order fulfillment and other shipping tasks are typically handled within Sellercloud’s Shipbridge application. However, in some cases, you may want to process an order’s shipping using Sellercloud’s web interface. For example, you may want to mark your Local store orders as completed without tracking information or enter […]
- Mercado Libre Account Integration
Overview MercadoLibre, Inc. is an Argentine company headquartered in Montevideo, Uruguay, incorporated in the United States that operates online marketplaces dedicated to e-commerce and online auctions, including mercadolibre.com. As of 2021, MercadoLibre, Inc. had approximately 139.5 million unique active users. Sellercloud can establish an API connection with Mercado Libre via […]
- Daily Sales To Prior 30
Overview In this article, you will learn about Sellercloud’s Daily Sales To Prior 30 report. This report compares yesterday’s sales to the total sales of the prior 30 days. You can see the following sales information: Period Grand Total Orders Average Order See the Sales Comparison Reports for more comparison […]
- Sales By Date Range Report
Overview In this article, you will learn about Sellercloud’s Sales By Date Range report. This report helps get information about sales within a specific date range. You can see the following: Order Details: Order ID, Order Date, Ship Date, Ship From Warehouse, Channel, and Channel Order Number. Financial Information: Shipping […]
- Sellercloud API & Webservices Overview
Overview The Sellercloud API (Application Programming Interface) is a set of protocols and tools that allows developers to access the data and functionality of the Sellercloud platform. This allows for integrations with other systems and the automation of various business processes such as inventory management, order fulfillment, and shipping. The […]
- Profit and Loss Per Kit Component
Order payment is split between components of a single kit to determine its profit and loss. The payment is applied based on the component cost ratio. This means that payment will be split not evenly, but rather applied in proportionally to the cost of each component. The applied payment will […]
- Sales Comparison Reports
Overview In this article, you will learn about Sellercloud’s Sales Comparison reports. These reports compare the current period’s sales to those of an earlier period and provide insights into your business performance. For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ. Sales Comparison Reports There are two […]
- Amazon Products: Condition Notes
Delta Alpha Overview You can create generic condition notes and map each one to an Amazon condition. When the Amazon condition is selected, the note will auto-populate with the mapped condition note. The Amazon Properties page has a Condition filed in which you can enter more information related to the […]
- Getting eBay inventory quantities from an active listings report
Sellercloud automatically requests active listings reports from eBay, and you can use that report to see the inventory currently listed there. The report is in XML format, making it easy for the computer to read, but if you want to view it in Excel, follow these steps: Download the report […]
- Convert an XML file to CSV
Overview Sellercloud sends a lot of feeds using XML files and if you want to read one of the files it is easier if you first convert it to CSV so that you can view it in Excel. Convert XML to CSV Use the recommended online converter: Go to https://www.convertcsv.com/xml-to-csv.htm. […]
- PayPal MicroPayments
Overview PayPal offers a micro-payments payment option for business or premiere accounts at a rate of 5% + $0.05. This option is cost-effective for sellers who process a high volume of small transactions. There is a similar but separate service for sellers of digital goods, like games, apps, or articles. […]
- Post an n-Matrix to Bigcommerce
Overview Bigcommerce supports variation listings using a Bigcommerce configuration called an Option Set. First, create options like Size and Color. Then, create an Option Set and add those options to it. Option Set rules can be set, like price variations and interface configurations. Please note that you can not have […]
- 3D Cart Orders
Overview When you integrate 3DCart with Sellercloud: 3DCart orders are downloaded into Sellercloud automatically. After shipping, tracking information is uploaded to 3DCart automatically. 3DCart Automation Settings This automation is controlled by the following settings on 3DCart’s Website General Settings page: Allow Order Download Allow Tracking Upload Allow Unpaid Orders (Optional) – […]
- Sell on Yahoo Stores
Set Up API Log into Yahoo and go to Store Control Panel. Order Notifications In the Order Settings section click on Real-Time Links. Click on Real-Time Link Settings. After entering the yahoo security key, you will be directed to a page where you can specify the url in the Real […]
- Walmart Dropship Orders Overview
Overview Dropshipping is when a seller transfers a customer order and shipment details to a manufacturer rather than stocking its own goods. This removes the need for picking, packing, shipping, and maintaining inventory. This article covers Walmart dropship orders. For more information on dropshipping, refer to this article on Dropshipping. […]
- Cs-Cart Account Integration
Overview In this article, you will learn how to integrate your Cs-Cart account with Sellercloud in order to post products, manage listings and enable automatic updates. Integrate with Cs-Cart Sellercloud communicates with CS-Cart via API. You will need two plugins to integrate your account. The DLL plugin is deployed on […]
- CS-Cart Orders Overview
Overview In this article, you will learn how to cancel, refund, and monitor the status of orders for CS-Cart in Sellercloud. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by following these steps: Go to Settings > Companies > Manage Companies > select a company > Toolbox > Website > General […]
- CS-Cart Listings Management
Delta Alpha Overview In this article, you will learn how to manage your CS-Cart listings in Sellercloud. To list a product on a specific retail channel, it must be enabled on that channel. Post a CS-Cart Listing Individually In order to prepare a product for posting you must follow the […]
- Newegg Products: Volume Discounts
Delta Alpha Overview A volume discount is an adjustment to the price of a product based on the quantity of that product in an order. By offering volume discounts, sellers are able to reward those who purchase multiple quantities of goods. Enable Volume Discount Newegg Marketplace volume discount is designed […]
- Sell on Newegg
Overview Newegg.com is a major e-retailer that has expanded from its niche in electronics into a wider variety of categories. Newegg is popular for its product catalog and customer service. Sellercloud integrates with Newegg’s marketplace and helps you put your products in front of millions of Newegg shoppers. Open a seller […]
- Newegg Orders Overview
Overview Newegg.com is a leading tech-focused online retailer. Learn how to automate order downloads, updating the order’s status, and refunding Newegg orders from your Sellercloud account. Automate Order Download and Tracking Upload You can enable automatic order download from Newegg to your Sellercloud account. Go to Settings > Companies > Manage Companies > Select a […]
- Magento Products: Grouped Products Posting
Overview Grouped Product on Magento is a bundle of similar or related products displayed on a Magento single page. Magento tutorial gives the following two examples of such a product: “If you’re selling chef’s knives and you have a set of knives in four sizes and styles, you can make […]
- Magento Order Payment Status
Overview This article explains the process for managing order payment status for Magento orders as Charged or Authorized. When processing credit card payments on Magento through Authorize.net, you can choose between the following two configuration options: Authorize – The funds are held by the cardholder’s bank in reserve to be collected at a […]
- Magento Listings Management
Overview When integrated with Magento, Sellercloud submits Listing updates on a regular basis. Once a price, quantity, or listing availability is changed, you can update the respective data on Magento either manually or automatically by configuring the related setting options from the product’s Magento Properties page. Update Magento Listings You […]
- Sell on Smart Bargains Overview
Smart Bargains is a website that offers designer brands at great bargains. SellerCloud’s integration enables merchants to become dropship vendors for Smart Bargains. While the integration does not offer product publishing, you’ll be able to synchronize inventory and manage orders along with the rest of your sales channels. Smart Bargains Account Integration […]
- Smart Bargains Account Integration
Overview In this article, you will learn how to link Sellercloud and Smart Bargains accounts and configure settings related to Smart Bargains. Integrate with Smart Bargains Smart Bargains will provide an FTP. Go to Settings > Companies > Manage Companies > Open a company. From the Toolbox, select Smart Bargains General […]
- Smart Bargains Listings Management
Overview Smart Bargains allows you to post and update inventory automatically. This feature is controlled in Sellercloud with the Enable Inventory Upload setting. In this article, you will learn how to prepare a product for posting on Smart Bargains. Prepare a Product for Smart Bargains Go to Catalog > Manage […]
- Smart Bargains Orders Overview
Overview In Sellercloud, you can update order information for Smart Bargains from a single platform. Here, you can cancel, refund and monitor the status of your Smart Bargains orders. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by following these steps: […]
- Sears Orders Overview
Overview Sears is a retailer offering a wide range of home merchandise, appliances, tools, and automotive parts and services. Learn how to automate order download, update order status, and refund Sears orders from your Sellercloud account. Automate Order Download and Tracking Upload You can enable automatic order download from Sears […]
- Sears Listings Management
Delta Alpha Overview A product must be ready for Sears before listing. It should also be Sears Enabled for the inventory quantity to be sent correctly. Post Listings on Sears Sellercloud will upload the listing immediately, but there can be a delay of up to 72 hours before the listing will […]
- Sell on Sears
Overview Sears is a department store chain well-known for a wide range of products, including clothing, footwear, bedding, furniture, jewelry, beauty products, and home appliances. Sellercloud integrates with Sears and helps you increase exposure for your products and sell as a partner with this trusted merchandiser. Register to sell on […]
- UnbeatableSales Listings Management
Overview UnbeatableSale is a growing marketplace with a huge variety of different products. Once integrated with Sellercloud, you can manage posting and updating products on the UnbeatableSale store site directly from the Sellercloud interface. The product changes can be pushed either manually, or automatically. Prepare a Product for UnbeatableSales Prior to posting or […]
- Unbeatablesale Account Integration
Overview UnbeatableSale offers a variety of merchandise at savings from 30% to 70% off retail prices. Learn how to integrate UnbeatableSale with Sellercloud in this article. Integrate with UnbeatableSale To integrate with UnbeatableSale, you will need to contact UnbeatableSale directly (Product Submit) and request a seller’s account. Integration with UnbeatableSale […]
- Sell on Wish
Overview Wish.com is all about a personalized and social shopping experience, where products are marketed to relevant customers based on customers’ demographics, purchase behavior, and wishlists. Wish.com focuses on clothing, jewelry, and accessories, but offers other categories as well, like electronics and toys. Sign up to sell on wish.com here. […]
- Wish Product Properties Overview
Delta Alpha Overview The Wish Properties page contains all the product attributes related to Wish. On this page, you can manage products and get them ready for listing on Wish. Product Fields Explained To open the Wish Properties page of a particular product, follow the steps below. Go to Catalog > Manage Catalog. Open the […]
- Wish.com Product Promotions
Wish.com can create Product Promotions at any time where they’ll promote your product. For the duration of the promotion, you are restricted from raising the price or decreasing inventory availability. Read about all of wish product promotion policies here. This poses a challenge to multi-channel merchants as inventory is depleted […]
- NewEgg Canada Account Integration
Overview Newegg.ca is a major e-retailer that has expanded from its niche in electronics into a wider variety of categories. Newegg is popular for its product catalog and customer service. Sellercloud integrates with Newegg’s marketplace to give you access to millions of shoppers. Open a seller account with Newegg.ca here. Integrate a […]
- Sell on RueLaLa
RueLaLa is a boutique-like flash site for fashion seekers with designer clothing, bedding, accessories and more. SellerCloud’s integration is comprised of a manual order import and tracking export. If you have integrated a website with SellerCloud (other than a Magento website), create a separate company for RueLaLa. This is because the regular […]
- Configure Refund Handling
Delta Alpha Overview Sellercloud offers several options which can restrict specific users from issuing refunds, regardless of which channel the order originated from. In this article, you will learn how to Restrict Refund Handling, set refund limits, and more. Before you configure Advanced Permissions for an employee and apply certain […]
- Unused Paypal Payments
Paypal transactions that are not linked to an order appear on the Unused Paypal Payments report. (Orders > Unused Paypal Payments). This report is to insure that no payments are missed while the system tries to match Paypal transactions to eBay orders. If the transaction is unrelated to an order, it can be […]
- Company Shipping Preferences
Overview The options below are custom shipping rules for Orders in Sellercloud’s Delta interface. You can find them under Settings tab > Companies > Manage Companies > Select company > Toolbox > Shipping. Options Option Description Auto Split Orders having Multi Items Splits all newly created multi-item orders except website orders. […]
- Create an Address Book Entry
Overview You can create different entries in your Address Book, which can be retrieved for use on the Ship To address on Purchase Orders, as well as the Ship From address for FBA Shipments. Check out this video tutorial in our Delta interface! To create an entry in your Address Book, select a company > Toolbox […]
- Receive a PO in Receivebridge
Overview This article explains how to receive a Purchase Order in Receivebridge. Check out the video tutorial on how to do that! Receive a PO in Receivebridge By default, Receivebridge opens to the Purchase Order tab. For returns, click the RMA Returns tab. Click Refresh List in the upper right to […]
- Receive New Products through Receivebridge
Overview There is a number of settings in Receivebridge that can be enabled to prompt the receiver to input product details. With the product on hand, it is often the most efficient and accurate method of setting product details, like weight and dimensions. Receive New Products through Receivebridge In Receivebridge, […]
- Receivebridge Overview
Overview Receivebridge is our Purchase Order and RMA receiving module. Once installed on the user’s desktop computer, Receivebridge can access PO and RMA-related information via Sellercloud’s web services. Using Receivebridge will enable your receiving department to receive and update inventory without direct access to the rest of your Sellercloud platform. […]
- Newegg Product Properties Overview
Delta Alpha Overview On the product’s Newegg Properties page, the product attributes for listings can be set so that they are posted to Newegg. Inventory settings for Newegg can be configured here as well. Product Fields Explained ATTRIBUTE DESCRIPTION GENERAL PANEL Enabled If a product is not Newegg-enabled, Newegg will […]
- ClaimTheWeb Account Integration
Delta Alpha Overview In this article, you will learn how to integrate your ClaimTheWeb account within Sellercloud in order to post products, manage listings, and enable automatic updates. Integrate with ClaimTheWeb Sellercloud communicates with ClaimTheWeb via API. Follow the steps below to integrate your account: In Sellercloud, go to Settings > Companies > Manage […]
- Returns Warehouse Configuration
Delta Alpha Overview To import your returned merchandise in Sellercloud, whether it is through an RMA or a warehouse transfer, you will need to configure a return warehouse. Configure Returns Warehouse Create a warehouse that will accept your returns. Make sure the Is Sellable option is unchecked. Use this warehouse to […]
- Lightspeed Listings Management
Overview In this article, you learn how to manage listings for your Lightspeed account from within Sellercloud. In order to list a product on your chosen retail channel, it must be enabled on that channel. Post Listings on Lightspeed When posting listings on Lightspeed, you can list products individually or in bulk. […]
- Fishbowl Integration
Currently SellerCloud does not offer API integration with FishBowl. However, it can be implemented in the near future if our clients request it. We do offer the functionality to import inventory from Fishbowl via plugin. You can contact SellerCloud Support to request the plugin to be uploaded on your server […]
- Sell on SquareUp
SquareUp is a Point of Sale Website integrated in SellerCloud through a Website Cart integration using their API. SquareUp Integration First you need to get API Access Token from SquareUp. You have to be logged as admin > go to Apps > My Apps > Developers Portal. Create a new application […]
- Customer Service Notes
Overview Customer service notes are records of interactions between the customer service staff and shippers. These notes can include details about the customer’s inquiries or requests. While most orders and their order-related information are received through automated feeds, there are instances where you may need to create orders manually (e.g. […]
- Wish Account Integration
Delta Alpha Overview In this article, you will learn how to link your Wish and Sellercloud accounts in order to post products, manage listings and enable automatic updates. Integrate with Wish To integrate your Wish account with Sellercloud: Open your account here. In the API Key field, enter the key > […]
- Manage Your Account
Overview Managing your Sellercloud account is straightforward. Users can seamlessly manage their login credentials and security settings, including passwords, and subscriptions. Access Your Account To access your Account Settings: Press the icon at the top right corner of the screen > Select Account. You’ll be redirected to your Account Settings […]
- Custom Columns Overview
Delta Alpha Overview You can add Custom Columns for your products, orders, purchase orders, and customers. Custom columns let you store information that doesn’t fit into the default columns. You can set default values and update values at any time. You can use custom columns: When Filtering Searches […]
- Sell on Amazon Sites Outside US
As one of the biggest online markets, Amazon has expanded outside of the US and offers markets throughout North America and Europe to name a few. Sellercloud’s Amazon integration enables all Amazon international accounts to be managed by your Sellercloud account. There are two Amazon configuration options when selling on […]
- Sell on Amazon
Overview Sellercloud will manage your Amazon inventory and orders, from adding products to shipping orders. By integrating with multiple Amazon accounts both domestically and internationally, Sellercloud will increase your product exposure exponentially in the world’s largest online retailer. Amazon’s Supply Chain and Operations It is important to understand how Amazon […]
- Sell on BestBuy DS
Delta Alpha Overview In this article, you will learn how to link your Best Buy DS and Sellercloud accounts in order to post products, manage listings and enable automatic updates. Integrate with Best Buy DS Sellercloud integrates with BestBuy DS using a VAN to transmit EDI documents. Go to Settings […]
- Paypal API for Local Orders
Learn more about credit card processors, or get an overview of credit card processors in Sellercloud. Sellercloud can usePayPal as a credit card processor for manual credit card transactions. Each company in Sellercloud can be set to use a different PayPal account. An account with Sellercloud’s waytopay.me application is required […]
- Sell on Medline
Medline is global manufacturer and distributor of medical products with patient-centered solutions, services and expertise across the continuum of care. Sellercloud is integrated with Medline using Scheduled Tasks and specified plugins. Product Import (846) – Created products if it does not exist, updates inventory. Order Export (850) – Exports orders […]
- Magento Products: Product Identifier
Overview In Sellercloud, each Magento product can have two identifiers: ID and SKU. The ID-identifier includes only digits, while the SKU-identifier can be alphanumeric. Manage Magento Identifier The API used by Sellercloud to update the Magento products operates with either the ID, or SKU identifier, but not both. This is […]
- Magento Account: Webservice Access Configuration
Overview Sellercloud uses the API (Application Programming Interface) of Magento, which automatically synchronizes information on products and orders. This article describes how to configure web service access on Magento. Create Magento User Web services are a set of Web APIs that can be accessed over the Internet and then executed […]
- Sell on Kirklands
Kirklands is a site that focuses on selling home furniture and decorations. SelleCloud integrates with Kirklands via scheduled tasks and specialized plugins. Requires Custom Company Settings on Default Company KirklandSeller_ISAID Kirkland_ISAID KirklandSeller_VendorNumber ISAControlNumber GSControlNumber STControlNumber Those settings will be provided by Kirklands Required Product Custom Columns KIRKLANDS_SKU – stores Kirklands […]
- Lightspeed POS Account Integration
Delta Alpha Overview In this article, you will learn how to link your Lightspeed POS and Sellercloud accounts in order to post products, manage listings, and enable automatic updates. Integrate with Lightspeed POS Sellercloud allows integration with Lightspeed POS using an Auth Token. Follow the steps below to get your […]
- Sell on One Stop Plus – FullBeauty
SellerCloud can integrate with One Stop Plus (FullBeauty) using CommerceHub FTP. One Stop Plus settings are located in your Company Toolbox > OneStopPlus > General Settings Request the following information from OneStopPlus and enter it on Settings > Company Settings > Company Name > Toolbox > OneStopPlus > General Settings. […]
- Inventory Movement History
Delta Alpha Overview Sellercloud stores all activities associated with any inventory movement across warehouses. All movements of the product’s inventory are available from the related product’s Inventory Movement page. Access Inventory Movement Page Go to Inventory > Manage Inventory. Open the SKU whose inventory movement history you want to display. […]
- Best Buy 1P Account Integration
Delta Alpha Overview In this article, you will learn how to link your Best Buy and Sellercloud accounts to post products, manage listings, and enable automatic updates. Integrate with Best Buy Sellercloud integrates with BestBuy using a VAN to transmit EDI documents. Go to Settings > Companies > Manage Companies > Select a company > […]
- Link an Order to a PO
Delta Alpha Overview When an order comes in for a product that is out of stock, you can either dropship the product from the vendor or link the order to a purchase order (PO). When linking the order to the PO, the vendor sends the item back to you to […]
- Wholesale Orders Workflow
Overview In contrast to retail orders, Sellercloud can ship wholesale orders without payment. Learn how to create wholesale orders, apply a payment to multiple orders, and use the case quantity on them. Learn more about wholesale-related settings in this article. Check out this video tutorial in our Delta interface! Create […]
- Magento Orders Overview
Overview When integrated with Magento, you can cancel an order or issue a Refund directly from the Sellercloud interface. The new status of an order will be automatically submitted to the Magento website by the Allow To Cancel Unpaid Magento Orders Client Setting enabled. In addition, Sellercloud assists you when […]
- Reverb Account Integration
Delta Alpha Overview In this article you will learn how to link your Reverb account to Sellercloud in order to post products, manage listings, and enable automatic updates. Integrate with Reverb Sellercloud allows integration with Reverb using an Authentication Token. Follow the steps below to get your account integrated: Login to […]
- Channel Documents
The Channel Documents pages contain all the communication between SellerCloud and the channel. This communication has different files and formats depending on the way we integrate with the channel. Checking them is very useful in order to determine possible errors when posting products, updating inventory and prices, or pulling orders. […]
- Sell on Nordstrom
Nordstrom, Inc. is an American chain of luxury department stores headquartered in Seattle, Washington, Chicago, Illinois and New York City, New York. Nordstrom DSCO Integration: SellerCloud is integrated with Nordstrom via DSCO (API). Custom Company Settings (more info here) These need to be set on the default company: NordstromDSCO_Token If you […]
- Email Rules
Delta Alpha Overview The Email Rules page allows you to configure automatic email notifications for orders per channel. The main types of email rules that can be set are client-based, which affect all companies, or company-based, which are set for each company separately. You can also configure emails to be […]
- HSN Account Integration
Delta Alpha Overview Home Shopping Network (HSN) is an American broadcast, basic cable, and satellite television network. HSN also has an online outlet at HSN.com. Sellercloud helps you manage your inventory and orders on HSN, allowing you to reach a wider audience and streamline your sales process. Integrate with HSN […]
- Merge Customers
Delta Alpha Overview In this article, you will learn how to easily merge customers in Sellercloud’s interface. App Setting EnableMergeCustomers must be enabled for this workflow! Contact Sellercloud Support to ensure that this setting is enabled on your server. Merge Customers You can easily merge two customers into one. To […]
- Accessories
Overview In Sellercloud, you can set up products as accessories for other products. This functionality is helpful: When you connect Sellercloud to a website where you display accessories on a product details page. When upselling, sales representatives can check for compatible products. This feature is available only in Sellercloud’s original […]
- Sell on BlueFly
BlueFly, Inc. is an online retailer of designer brands and fashion trends. SellerCloud integrates with BlueFly through scheduled tasks using plugins. The plugins can be requested and set on your server by SellerCloud Support. Product Export – The plugin exports product related info. Tracking Export – The plugin reads the […]
- Brands
Delta Alpha Overview You can add brands in Sellercloud and assign them to products manually and in bulk. They are essential for channels like Amazon where brand information is required. Learn more about creating and managing your brands below. Brand names are case sensitive, so make sure that the brand […]
- FBA Returns and Reimbursements
Delta Alpha Overview Amazon provides reports on items that have been returned to FBA by the customer. The report details the quantity returned and the disposition of the item. Amazon also provides a report for reimbursements that detail the quantity reimbursed, the amount reimbursed, and the reason for the reimbursement. […]
- Groupon Stores
Groupon Stores Marketplace is a third-party marketplace where products can be created and sold on Groupon. To log in click here. Integrating with Groupon Stores SellerCloud’s integration is comprised of a manual order import and tracking export. Groupon Stores does not offer file sharing, so the files will need to […]
- Zen Cart Account Integration
Overview Zen Cart is an open-source, customizable shopping cart that has powered online stores since 2003. Learn how to connect your Zen Cart web store to the Sellercloud account in this article. Integrate with Zen Cart Integrating with Sellercloud allows you to post products, update inventory and price, and manage […]
- IP Address Filter
Delta Alpha IP Filtering For better security and control over your employee’s actions, you can enable IP filtering on their accounts. This allows you to restrict access for certain employees to specific IP locations. Go to Settings > Client Settings > General Client Settings > Advanced > Enable IP Address […]
- Amazon Ship By Region Template
Delta Alpha Overview Amazon Ship By Region templates allow you to offer different shipping rates per state. For example, you can offer 2-day shipping in one state or region, but not in the rest of North America. in the past, shipping overrides were used to override account-level settings, but now […]
- Configure Order Tax
Overview Sellercloud automatically applies taxes for all US orders. You can configure tax rates that automatically apply to non-US, local store, and wholesale orders separately. Order Types Your Client Settings offer options to control what order types you apply tax rates to. These settings affect all Local Store, Wholesale, and […]
- Microsoft Dynamics RMS
SellerCloud is integrated with Microsoft Dynamics RMS, enabling you to sync your online sales management together with transactions from your brick and mortar locations. The integration operates with SellerCloud as the master hub. It performs the following functions: Pulls completed orders, backorders, layaway, and returns into SellerCloud. These orders update […]
- Menu Options
SellerCloud has the option to hide unneeded links under each tab, and in the Toolbox under Settings, by using a function called Menu Options. You can enable and configure your Menu Options by following these steps: Navigate to Settings > Client Settings and enable “Allow Customized Menu Options” On the […]
- PreSell Quantity
Delta Alpha Overview Sellercloud allows you to add PreSell Quantity on purchasing inventory you want to pre-sell and which has not yet been received. This option takes the unreceived inventory that has been ordered on a Purchase Order and adds it to the available inventory count included in inventory feeds. […]
- X-cart Account Integration
Overview X-cart is open-source software that offers hundreds of extensions to create a powerful and versatile shopping cart. Learn how to connect your X-cart web store and Sellercloud accounts in this article. Integrate with X-cart Integrating X-cart with Sellercloud allows you to launch product listings, update inventory, and download orders […]
- View Product Inventory
Delta Alpha Overview Sellercloud helps you to accurately track inventory across your warehouses. You can search product inventory at each individual warehouse as well as view inventory across multiple warehouses. View Product Inventory You can customize how inventory is displayed on the Manage Inventory page based on the selected product […]
- Magento Product Properties Overview
Delta Alpha Overview With Sellercloud, you can prepare sale listings for your products on the Magento website. All of the parameters sent to Magento are company-related and configured individually for each company. The values of those parameters are managed from the Magento Properties page of the product being posted to […]
- Magento Product Management Plugin
Delta Alpha Overview This article will explain the process for the Magento product management plugin. This plugin lets you import selected products into Magento from Sellercloud. Install the Plugins Sellercloud creates XML based on selected products and calls the plug-in in this context located in your Magento site and updates […]
- ASPDotNet Storefront Account Integration
Overview In this article, you will learn how to integrate ASPDotNet Storefront Account and Sellercloud to publish and update listings, download orders and upload tracking information directly from Sellercloud. You will get automatic inventory updates once an order is placed. Integrate with ASPDotNet Storefront Follow the steps below to connect […]
- Sell on Quibids
Quibids.com is a popular penny auction site that relies on dropshippers to provide products and fulfill orders. Using SellerCloud, you can easily manage order processing and even list products on Quibids. Integrating with Quibids SellerCloud’s integration is comprised of manual order imports, tracking exports, and product exports. Quibids does not offer […]
- Sell on Zulily
Selling on Zulily Zulily is a great place to introduce your products to millions of new customers. As a popular daily-deal site used by moms everywhere, you can market deals on products for the whole family including clothing, shoes, home décor, toys, gifts, and more. Zulily will review your products […]
- Spree Account Integration
Overview In this article, you will learn how to integrate your Spree account within Sellercloud in order to post products, manage listings, and enable automatic updates. Integrate with Spree Sellercloud communicates with Spree via API. Follow the steps below to integrate your account. Log into an admin in the Spree […]
- Staples Account Integration
Overview Staples Exchange is a unified platform that allows vendors to sell through all of Staples’ e-commerce channels, with multiple integration options. Sellercloud support all of the various Staples integration types such as Staples.com, Staples Advantage, Staples Quill. This connection is through CommerceHub and uses their FTP for the EDI […]
- Netsuite Inventory Import
NetSuite Inventory Import The plugin will search for all inventory items in NetSuite with OnHandQty. It will try to update the SC products by searching for the SKU. (The item name in NS needs to match the SC sku). If a product is found in SC, it will set the […]
- FBA Returns and Reimbursements Overview
Overview This article will teach you about Sellercloud’s FBA Returns and Reimbursements reports. These reports facilitate the process of reconciling FBA refunds with returns and reimbursements. They reconcile data from the following Amazon reports into a single report to give you the balance: FBA refunds are recorded on the Settlement […]
- Sales Reports Overview
Overview In this article, you will learn about Sellercloud’s Sales Reports. These reports allow you to have a clear understanding of your sales performance and trends. You can access a wide range of information, from revenue and quantities to product performance and sales representative commission. These reports provide valuable insights […]
- RMA Labels Configuration
Delta Alpha Overview You can generate Return Shipping Labels and email them to customers in Sellercloud. Sellercloud’s shipping label log will track all generated return labels. This per-company log is located in Company Settings > Toolbox > Shipping Label Log. Generate a Return Label After you have set up your […]
- Amazon Commissions
Amazon has different commissions based on the product category. Sellercloud imports the commissions for every order with the Amazon Settlements Report. This report is generated every 2 weeks and automatically imported into Sellercloud. Here is a breakdown of Amazon’s commissions and fees: Categories Amazon deducts the greater of the applicable […]
- Amazon Settlements
Delta Alpha Overview Typically, Amazon will settle accounts every 14 days. However, there are cases when Amazon will not include every order in the 14-day period in a new settlement. Up to several cycles may be required to settle all orders. When settlement is complete, a settlement report is posted […]
- Sales Rep Commission
Overview In this article, you will learn about Sellercloud’s Sales Rep Commission report. This report calculates the commission earned by sales representatives based on their set commission rate and the profit of each order. The report can also take into account a Sales Rep Cost, which is an optional additional […]
- Sell on International Marketplaces
Sellercloud gives you the option to sell on international marketplaces in local currency with product descriptions reconfigured in the local language, even if your company is set as a U.S. company with U.S. currency. Create a Child Company with International credentials Create a child company with international credentials. For example, […]
- Partially Received Shipments
Delta Alpha Overview Shipments may be only partially received for several reasons. The most common ones are that either Amazon is still in the process of receiving the shipment, or the items got lost in transit. However, sometimes an FBA shipment may get stuck in a partially received state when […]
- Order Costs with Dropship PO
Delta Alpha Overview In Sellercloud, relationships between entities help you update relevant data once any of those associations are changed. Likewise, the cost of a Dropshipped Order can be automatically updated when the related Purchase Order (PO) is received with different costs. Update Costs on Dropship Order The order’s cost […]
- Shipbridge Third-Party Billing
Overview This article explains third-party billing in Shipbridge. Some merchants may ship orders through a third party’s account. Channels like Overstock and Wayfair (see the full list below) may allow merchants to ship orders through their shipping accounts. Configurе Third-Party Billing in Shipbridge Wholesale customers can be billed directly in […]
- Magento Categories Setup
Delta Alpha Overview While categories are created in your Magento Admin portal, Sellercloud can download your existing Magento Category tree so you can assign products to these categories from within Sellercloud. Sellercloud will then include the list of category-related information when updating Magento with product information. Download Categories To download […]
- Third-Party Billing to Wholesale Customer Account
Delta Alpha Overview Third-party billing to wholesale customers currently works for UPS and FedEx accounts. When shipping to wholesale customers, you can bill the shipping charges directly to the customer’s account. Note: This is separate from regular per-channel third-party billing. All of the following conditions must be met in order […]
- Product Rebates
Delta Alpha Overview Sellercloud allows you to manage product rebates which can be used as a discount offered to a customer, or as a reduction of the product cost when purchasing from a vendor. There are two ways to add a rebate to a product: manually or through a file […]
- Post eBay Subsidies to QuickBooks
Sellercloud can manage eBay deals by including the subsidy in the P&L of the order. (Read more about managing eBay deals.) The actual subsidy amount can be exported to QuickBooks as an invoice for accurate accounting. Ensure that QuickBooks is open and running on the same computer as QuickBridge. Select QuickBooks Posting […]
- Newegg Promotions / Subsidy
Newegg.com offers promotions similar to ones provided by other channels, such as eBay. These are only available for Newegg.com, not for Newegg.ca or Neweggbusiness.com. Choose the Client Setting Enable NewEgg.com Subsidy. The related settings appear in the Newegg.com Properties in the product’s Toolbox: To add discount and free shipping based on quantity ordered, choose Enable volume Discount: […]
- Newegg Shipping Label Service
You can use this feature for orders that meet these requirements: Order must originate from NewEgg NewEgg API must be integrated and active You may want to use the Shipped by Newegg (SBN) feature instead of buying shipping labels from Newegg. In the order > click Action Menu > Buy […]
- Amazon Associates Program
The Amazon Associates program is a solution to help website owners, web developers, and Amazon sellers make money by advertising products from Amazon.com and its subsidiaries on their websites. When website owners and bloggers who are Amazon Associates create links, and customers click through those links and buy products from […]
- Jewel Properties
If you do not see the Jewel Properties on your products’ Toolbox, please contact Sellercloud Support to have this feature enabled in the backend. Click Product > Toolbox > Jewel Properties to configure attributes that are unique to jewelry, including size and diameter in multiple metrics. Chain, Clasp, and Back […]
- Payments & Refunds by Date
Overview In this article, you will learn about Sellercloud’s Payments & Refunds By Date report. This report shows all order payments and refund transactions made on a specific date or date range. It includes information about orders that were not created within the same reporting period. You can see information […]
- Employee Management Overview
Delta Alpha Overview In this article, you will learn about creating and managing your employees in Sellercloud. Create an Employee Before you add a new employee, it is important to understand the different user roles and employee permissions as well as security settings you can choose. Employee permissions are not […]
- Security Settings
Overview You can set Sellercloud to restrict specific employees’ access: Under Settings > Company Name > Toolbox > Security: The grid shows each user’s access to the Sellercloud tabs. Checking a box will give users access to the selected tab. This only allows access for the selected company. You can […]
- Multiple Accounts For The Same Channel – Settings
Sellercloud lets you have many accounts integrated for the same channel. However, a channel can only be integrated once per company. For example, if you are selling with two different Amazon accounts, each should be set in a separate company. Create a new company from the Settings tab > Add […]
- Customer Management Overview
Overview Sellercloud’s Customer Management tools help you manage your customers more efficiently, including wholesale customers. Customer management is located under the Customers tab. Customer Management Basics When orders are created or brought into Sellercloud, customer profiles are created or existing customers are updated. The primary profile component is the email address. […]
- Sell on AAFES
The Army & Air Force Exchange Service (AAFES) is the retailer on U.S. Army and Air Force installations worldwide. Sellercloud integrates with AAFES via Scheduled Tasks using specified plugins. The plugin operates using specific custom columns and company settings: Product Custom Columns ( Contact Sellercoud Support to create those ) […]
- Prevent Orders from Shipping
Delta Alpha Overview Depending on your workflow and preference, you can control which orders get imported into Shipbridge and can be shipped. You can allow or prevent the shipping of specific orders based on their payment or internal statuses (e.g Dropship, Backorder, Blacklist, and more). For example, you may want […]
- Shipwire Integration
Shipwire is a leading commerce solution that provides logistics and fulfillment services worldwide for B2B and B2C customers. Sellercloud integrates with Shipwire for order fulfillment and inventory sync. Your multi-channel orders will be sent to Shipwire for the fulfillment, and Sellercloud will receive confirmation and tracking when orders are shipped […]
- Sell on CDiscount
CDiscount offers products at discount prices of home appliances, furniture and deco, computer, high-tech, telephony, and wines from major brands. CDiscount integration CDiscount is integrated with Sellercloud via API: Register as a seller on their site and get your credentials. Open your company’s Toolbox > CDiscount > Generals Settings. Enter […]
- Queue Amazon Refunds and Cancellations
Overview You can always add Amazon refund and cancellation requests to a batch that is pushed together in a single document. This feature is also useful for preventing throttling, which can happen when you refund or cancel numerous Amazon orders one at a time. Throttling can also happen when pushing […]
- Custom Company Settings
Delta Alpha Overview In Sellercloud, sometimes it’s necessary to create Custom Company Settings for plugin customizations and integrations. These settings can be per company or per channel. You can create custom settings per company on your own. Custom settings per channel can only be added by your system […]
- Import FBA Orders into Sellercloud
Delta Alpha Overview Importing FBA orders into Sellercloud requires two steps: generating an FBA Fulfilled Shipments Report, and importing it to Sellercloud. This article will walk you through each step. Import FBA Orders into Sellercloud Reports should not exceed a time frame of one month. If you need orders from […]
- Walmart Dropship Vendor Integration Via API
Delta Alpha Overview Sellercloud connects to Walmart DSV via API to upload inventory, download orders, and upload tracking. Connect to Walmart DSV via API Walmart DSV does not allow new integrations through CommerceHub. Integrations are now done through API integration. Keep in mind that if you manually acknowledge the orders […]
- Sell on OJCommerce
Contact SellerCloud Support if you need help with this integration. You can direct any questions to our Support team by email or ticket or enroll in Premium Support with a dedicated representative to walk you through the entire process. OJ Commerce can be integrated with SellerCloud through plugins. These need to be set using scheduled tasks: Tracking export […]
- Order Item Cost Regeneration
Delta Alpha Overview You can easily rebuild your Order’s P&L in Sellercloud if the product cost has changed. The Items Cost on your Orders’ P&L is calculated based on either the product’s Site Cost, Average Cost, or Last Cost depending on how the calculation is configured as per the Order Profit & Loss Calculated Using client setting. After changing the item […]
- Shipping API for Calculating Rates
Delta Alpha Overview In Sellercloud you can configure shipping API for different shipping partners. Configure Shipping API When manually creating an order, Sellercloud can use a shipping carrier’s API to obtain available shipping rates from the carrier and show them in the Rates window. To do that: Go to Settings […]
- Inventory by Product Detail
Overview This article will teach you about Sellercloud’s Inventory by Product Detail report. This report shows the quantity and value of your inventory per day and per warehouse for specific periods. In other words, you can see how much you have of any product and how much it is worth […]
- Unsold Inventory Report
Overview In this article, you will learn about Sellercloud’s Unsold Inventory Report. This report lets you select a time period and shows you products that didn’t sell, along with their quantities and costs. It only displays products with available inventory. This report is excellent for determining if products are worth […]
- Order Feedback Request Setting
Delta Alpha Some channels do not provide customer emails, and some channels do not want merchants sending emails directly to customers. Amazon automatically sends feedback requests to the customer, so there is no need to configure feedback reminders for Amazon in SellerCloud. To configure order feedback for channels: Test your email settings from […]
- SMTP Settings
Delta Alpha Overview SMTP, or Simple Mail Transfer Protocol, is the standard way to transmit emails over the Internet. Most email providers, like Gmail or Yahoo, use SMTP to allow you to send emails from a source outside your account. Entering SMTP credentials will enable you to send outgoing emails […]
- Unfillable Products
Delta Alpha Overview The Unfillable Products report page lets you track low inventory items and compare the currently available quantities against items on order. This feature works well with the Out of Stock Notice that alerts you when items are out of stock. You can easily create new […]
- QuickBooks Classes
Overview Class tracking in QuickBooks is a feature that allows you to categorize and track financial transactions by specific classes or categories, such as departments, locations, or types of income or expenses. This feature can be useful for businesses with multiple locations or departments, or for tracking income and expenses […]
- Image Hosting Setting
Delta Alpha Overview Sellercloud hosts all the images for your products. Import your product images to store them on the server, so they are always available for publishing to your channels. While we don’t have the option to host images outside of Sellercloud, publicly hosted images can be imported. Access […]
- Inventory by Product Summary
Overview This article will teach you about Sellercloud’s Inventory by Product Summary report. This report shows the total quantity and value of your inventory across all warehouses for a specific period. You can see information about: Products – name, SKU, and brand. Inventory – physical, reserved, and available quantity. Value […]
- Purchase Manifest
Overview The Purchase Manifest functionality is typically used by sellers who purchase large quantities of returns or open-box items in bulk. The purpose of a manifest is: To create SKUs that do not exist in Sellercloud yet. To calculate costs and create purchase orders for SKUs. For the Manifest Cost, […]
- Adding and Applying Channel Invoice Payments
When you receive a channel customer’s payment for a channel invoice, you can perform the following actions: Add the payment as a record in SellerCloud. Apply the payment to channel invoices with open balances. Verify that the payment was applied correctly. These are the payment-related steps in SellerCloud’s Channel Invoice workflow. […]
- Sears Settlements
Overview Sears will settle accounts between 13-15 days after the order is shipped with valid tracking information and invoiced. This information will then appear on the Remittance Report about 2 days later. Download Sears Settlements Automatically Go to Settings > Companies > Manage Companies > select your company. In Toolbox, select […]
- Vendor Invoices
Delta Alpha Overview In addition to managing your PO Payments manually, you can also manage payments through Vendor Invoices. A vendor invoice is a document that lists the amounts owed to the supplier by the buyer. You can use the vendor invoices workflow to track invoices and payments on the vendor […]
- Tophatter Account Integration
Overview In this article, you will learn how to link your Tophatter and Sellercloud accounts, which will allow you to post products, manage listings, and enable automatic updates. Integrate with Tophatter Integrating your Tophatter and Sellercloud accounts can be done with a few simple steps: Go to tophatter.com/sellers/onboarding/start. Create an […]
- Channel Warehouse Mapping
Delta Alpha Overview The Channel Warehouse Mapping tool allows you to select different warehouses for a single channel by assigning them a Channel Warehouse Code. This lets you send inventory updates to each warehouse where your products are stored. Learn more about this feature and how to configure it below. Configure Channel […]
- Channel Warehouse
Delta Alpha Overview The Channel Warehouse page allows you to set a specific warehouse for each channel. You can access it from Settings > Companies > Manage Companies > Open a company > Toolbox > Channel Warehouse. Channel Warehouse Configuration Sellercloud offers three channel warehouse configurations: Set a Channel Warehouse, […]
- Sell on Kmart
Configuring Kmart settings Sellercloud integrates with Kmart using a VAN (value added network) to transmit EDI documents. Contact Sellercloud Support to request a VAN; its BoldVan credentials are required for several settings below. Click your company’s Toolbox > Kmart Settings. Complete the fields using the values in the table below […]
- Dropship Configuration
Delta Alpha Overview Dropshipping is when a seller transfers a customer’s order and shipment details to a manufacturer rather than stocking their own goods. This takes away the need for picking, packing, shipping, and maintaining your inventory. This article explains how to configure your dropshipping. Configure Dropship Warehouses A warehouse […]
- Restricting Inventory Sent to Channels
Sellercloud offers a number of ways to control or reserve your inventory per channel; choose the one(s) that best fits your workflow. Most of these options can help prevent overselling, especially when selling fast-moving items on multiple marketplaces: Limit Availability – Restrict inventory to a specific warehouse for a given […]
- Vendor Central Order Acknowledgment
Understanding the different processes for order acknowledgement There are two different processes when uploading the Order Acknowledgement file into Sellercloud. If you follow the Vendor Central Shipping Workflow, then you must follow the steps below that align with that process. If you do not follow the Vendor Central Shipping Workflow, […]
- Word2PDF Invoices
Understanding Word2PDF Invoices Do not use Microsoft Word’s Open a copy function to make any new templates that you download (either from this article or from the Invoice Type field’s Word2PDF template value). This known issue with MS Word can auto-insert an incorrect orderitemstable into the Alt Text tab’s Title […]
- Require Attention Orders
Delta Alpha Overview You can configure Shipbridge to show an optional Require Attention tab with all orders requiring attention. Orders can be automatically flagged as requiring attention for the following reasons: Backorder Order was corrupted No quantity is available to fulfill the order Mark Orders as Requires Attention You can […]
- Delay Tracking Upload
By default, after an order is shipped, the tracking information is uploaded to the channel periodically (if the fulfillment upload setting is enabled on the channels’ General Settings page). The upload feed typically occurs every hour. However, some channels do not allow you to update the order until it has […]
- RMA Reasons and Resolutions
Delta Alpha Overview When handling your RMAs, you can set reasons and resolutions to manage the specifics behind why an RMA was created and how it will be dealt with. In this article, you will learn about creating and managing your RMA reasons and resolutions. Create RMA Reasons In addition […]
- Calculate Shipping Rates in Shipbridge
Overview Shipbridge offers an integrated rate calculator that provides an easy way to choose a shipping method for any given order. Calculating shipping rates in Shipbridge lets you compare rates of different shipping services at the time of shipping. Configure Carrier API Credentials How to retrieve your UPS credentials How […]
- OpenCart Account Integration
Overview In this article, you will learn how to integrate your OpenCart and Sellercloud accounts in order to post products, manage listings, and enable automatic updates. Integrate with OpenCart Sellercloud integrates with OpenCart through an FTP connection. Typically, the FTP credentials are provided by OpenCart. Two plugins are needed to […]
- Tax Collected by Transaction
Overview In this article, you will learn about Sellercloud’s Tax Collected by Transaction report. This report shows the tax collected on debits (sales and payments) and the tax refunded on credits (refunds) for order transactions within your chosen filing period or date range. It also includes information about the location, […]
- Manage Profit & Loss (P&L)
Delta Alpha Overview You can easily manage your Profit and Loss (P&L) reports from this page. This page lets you perform a number of different actions, such as: Exporting P&L reports Viewing P&L metrics Configuring non-order transaction type list Viewing recent settlements Accessing the Import P&L page To access the […]
- Transaction Reports Overview
Overview Transaction reports are product-based reports that show details about related transactions, such as payments and refunds. There are two types of transactions: TRANSACTION TYPE EXAMPLES Debit – Increases an asset or expense account or decreases a liability or equity account. Payment Fees Item Cost Credit – Increases a liability […]
- Returns Details
Overview In this article, you will learn about Sellercloud’s Returns Details report. This report provides a detailed overview of all returns that have been processed in the specified date range. It includes information about the returned products and the original order. You can see information about: Return Details: Quantity Returned, […]
- Final Sale Orders
Delta Alpha Overview Some orders are firm sales and do not allow returns (if merchants do special promotions, for example). In this case, you can restrict refunds and RMAs creation in Sellercloud. Restrict Order Refunds and RMAs To restrict refunds and RMA generation for a specific order: Go to Orders > Manage […]
- Refund Details
Overview In this article, you will learn about Sellercloud’s Refund Details report. This report provides details about all refunds processed in a specific period. It includes information about all refunds, refunded products, and order details. You can see the following: Refund Details: Refund, Refund Date, Order Item Number, and Transaction […]
- Inventory Value Reports Overview
Overview Inventory Value Reports provide a detailed inventory breakdown, per product or warehouse. They show the value of your inventory, product aging, unsold inventory, detail the quantity on hand for any given date, and more. For answers to general questions about using Sellercloud’s Financial Reporting Suite, see the Reports FAQ. Key […]
- Custom Inventory Calculations
Overview You can use Custom Inventory Calculations in the calculation of a product’s channel inventory. This is useful because, for example with Amazon, you can send your inventory to just one warehouse (Channel Warehouse) and set Safety Quantity, whereas with Custom Inventory Calculations you can create any calculations for the […]
- Fill Rate Dashboard
Overview The dashboard focuses on the Order Fill Rate – the percentage of orders that were filled versus the percentage that were canceled. It can help you zero in on why an order may have been canceled. Several color-coded graphs and charts give a visual snapshot of the fill rate. […]
- Products By Component Reports Overview
Overview In this article, you will learn about Sellercloud’s Products By Component reports. Products by Component reports provide valuable insights into the performance of products. They are most helpful for tracking sales of products as components of kits, but you will also see the quantity sold as regular products. The […]
- Kohl’s Account Integration
Overview Kohl’s is one of the largest retail chains and E-Commerce platforms within the United States, selling clothing, kitchenware, toys, and bedding items. Sellercloud connects to Kohl’s through DSCO’s platform by utilizing custom-built API plugins. It is recommended to have a company designated for this integration where the company settings […]
- Informed.co (Appeagle) Feed Configuration
Delta Alpha Overview Appeagle is now Informed.co, but some Sellercloud settings/columns may still use the name Appeagle. Informed.co reprices on Amazon, eBay, Rakuten (formerly Buy.com), and Walmart Marketplace. Integration is achieved by a periodic file upload of your inventory to the FTP site, which will then be retrieved by Informed.co. […]
- Adding a Channel Customer
Adding a channel customer is the first step in the Channel Invoice workflow. This feature lets you create a channel invoice based on the shipped orders for a date range in SellerCloud so you can reconcile the channel’s invoice against SellerCloud data, and apply the channel’s payment to that invoice. […]
- Post Vendor Invoices and Payments to QuickBooks
As of Version 1.0.9.6, you can post vendor invoices (VIs) and payments to QuickBooks. To access this QuickBridge function, click QuickBooks Posting Options > Vendor Invoices and Payments > Post Vendor Invoices or Post VI Payments. Vendor Invoices must have Receive Sessions added to populate in QuickBridge. Post Vendor Invoices […]
- Post Sales Order Credit Memos to QuickBooks
Overview Posting sales order credit memos to QuickBooks exports order refund amounts and item return quantities. Credit memos related to purchase orders are included in the Post Detailed Purchase Orders to QuickBooks export. Post Sales Order Credit Memos Open QuickBooks on the same computer as QuickBridge. In QuickBridge, click QuickBooks Posting […]
- Share Vendors Across Companies
Delta Alpha Overview When you first set up Vendors in Sellercloud, each vendor will be under its own respective company. You can have different vendors for every company where the configuration treats vendors as company-wide. Alternatively, you can configure one set of vendors to be shared across all of your […]
- FBA Inventory
Delta Alpha Overview FBA inventory is comprised of the products sent to Amazon Fulfillment Centers and can be used for multi-channel fulfillment as well. To set up FBA inventory, you will need an FBA-type warehouse set under the channel warehouse settings. To import FBA inventory into Sellercloud, set up an […]
- Lightspeed POS Overview
Lightspeed POS is a cloud-based point-of-sale (POS) system designed for retailers. Sellercloud is integrated with Lightspeed, enabling sellers to synchronize their brick-and-mortar inventory with their online sales. See more information in the pages below: Lightspeed Account Integration Lightspeed Inventory Management Lightspeed Orders
- POS Systems
Sellercloud has several integrations with Point of Sale (POS) systems, allowing sellers with brick-and-mortar storefronts to fully manage their business in SellerCloud and avoid inventory inaccuracies, overselling, and more. See the integrated POS systems below: Lightspeed POS Microsoft Dynamics RMS Shopify POS – For sellers with a Shopify site, this […]
- ShipWorks Integration
Overview In addition to ShipBridge, Sellercloud’s shipping application, ShipWorks is a popular shipping solution for order fulfillment. In this article you will learn how to integrate Shipworks with Sellercloud. Integrate with ShipWorks Sellercloud uses a predefined criteria to determine that orders get sent to ShipWorks. This includes all orders that […]
- Skustack
Overview Skustack is a mobile app developed by Sellercloud to optimize bin management. Using this app, you can find the exact location of specific inventory items within the warehouse. Items are scanned into and out of bins using a handheld device (Skustack operates on devices running Android 5.1 or above). […]
- Amazon Oversize Items – Product Size Tiers
The inventory you send to Amazon may be split into multiple shipments. Typically, oversize packaged units will be split from standard-size items into separate shipments. (Amazon also uses the size to determine shipping charges.) A unit with the following package weight and dimensions is considered standard size: 20 lbs. or […]
- FBA Hazardous Material Policy
Amazon restricts most materials classified as hazardous by the US Department of Transportation from being sent to Amazon fulfillment centers. Read the FBA Hazardous Material Policy to learn which materials are prohibited or permitted and more about Amazon’s policy with FBA and “Hazmat.”
- eBay Item Specifics
Delta Alpha Overview Item Specifics enable sellers to highlight important details about the item listing. Item Specifics are displayed within your listing’s description, giving buyers information about the listing in an easy-to-read format. Item Specifics that are not on your product may appear on listings if you list through the […]
- Introducing Reports
Overview Sellercloud’s Financial Reporting Suite is a rich data source for you to analyze your business performance effectively. Thanks to various reports, Sellercloud offers an easy way to track profit and loss, orders, transactions, product inventory, and more. Check out this short video introduction to the Financial Reporting Suite. Reports […]
- UnbeatableSale Orders Overview
Overview In Sellercloud, you can update order information for UnbeatableSales from a single platform. Here, you can cancel, refund, customize shipping methods and monitor the status of your UnbeatableSales orders. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by following these […]
- Sell on JC Penney
Integrating with JCPenney through CommerceHub (EDI) CommerceHub will provide testing instructions as well as an FTP (or VAN) for testing and production. If you have never used custom company settings before, enable the client setting Enable Custom Company Settings. Navigate to Toolbox > Custom Settings (on the DEFAULT company), and […]
- FBA Shipments – Case Quantity Mode
Delta Alpha Overview FBA inbound shipments will often be split into numerous shipments to multiple Amazon fulfillment centers — unless you have signed up for Amazon’s Inventory Placement Service, a per-unit-fee service. However, if you create an FBA inbound shipment with a case quantity, Amazon will not split the quantities […]
- Report issues with Delta
Overview The page offers guidelines on how to report issues in Sellercloud’s Delta interface. Learn how to log into Delta. Report Issues When reporting an issue in Delta, follow these steps: Test if the issue occurs in Alpha. If you encounter an issue in Delta, repeat the action in Alpha […]
- Prepare FBA Qty
Please read first! This feature is only available in SellerCloud’s original design. It is NOT available in the Delta interface. The Prepare FBA Qty feature lets you track which items/quantities were packed for FBA. This is done by marking the items as prepared for FBA. The actual preparing can also […]
- Inventory Snapshot
Delta Alpha Overview With Sellercloud you can not only track and adjust your inventory, but also capture inventory count as of a specific date, and save the data into a file. Then, you can revert to a requested inventory level, and restore all related information. Set up a Snapshot Access […]
- Vendor Promotions
Please read first! This feature is only available in Sellercloud’s original interface, and will not be available in the Delta version. Sometimes, a vendor will run a promotion on a product through a specified period of time. SellerCloud allows you to enter these promotions into the system so that throughout […]
- Shadow Persistency
Delta Alpha Overview Shadow persistency defines which product properties are linked between a parent SKU and its shadow(s). You can link different kinds of information, including product costs, titles, and channel-related information. Some product data, such as Inventory Quantity, are always shadow-persistent and cannot be disabled. Check out this video tutorial in our Delta […]
- Manage And Update Channel Listings
Delta Alpha Overview When posting and updating products to channels, you should make sure they have the minimum information required by the channel filled out and that your channel accounts are fully integrated. Once a product is launched, you can manage and update listing specifics, price, inventory and more, to the extent […]
- Managing Newegg Listings
Automatic Updates to NewEgg NewEgg inventory and pricing changes are updated automatically in a combined feed. The automatic updates are controlled by the Enable Inventory Upload setting on the NewEgg Setting page. Manually Updating NewEgg Listings Individually on the NewEgg Properties page use actions: Inventory/Price Update – Updates inventory and price […]
- Newegg Products: Categories
Overview NewEgg categories are updated periodically by Sellercloud Support through API from NewEgg. Please contact Sellercloud Support if you know of an existing category that is not found in Sellercloud. Manage NewEgg Categories You can select NewEgg categories on the NewEgg Properties page. Go to Catalog > Manage Catalog > […]
- Target Account Integration
Delta Alpha Overview Target is one of the largest discount retailers in the United States. Sellercloud and Target communicate via EDI documents passed through a VAN (BoldVan account). In this article, you will learn how to integrate your Target account with Sellercloud. Integrate with Target To set up your Target […]
- Target Listings Management
Overview Sellercloud and Target communicate via EDI documents passed through a VAN (BoldVan account). This allows you to easily manage and update your listings inventory from Sellercloud. Update Target Listings If the Product ID in Sellercloud does not match the product identifier in Target you may need to use the Target Merchant […]
- Co-op Fees for Dropship Channels
Delta Alpha Overview Co-op fees for Dropship Channels are fees paid to the Dropshipper in exchange for their services. These fees typically depend on the size of the order and may include a percentage of the order value, a flat fee, or other. The Dropship fees are included in the Order […]
- Download and Install Quickbridge
Quickbridge You can find the latest Quickridge version on its Release History page in the Sellercloud Support Portal. Click Download and install the file. Log into Quickbridge Quickbridge is Windows-based, however, there are certain programs that allow you to run Windows software on a Mac operating system, such as the […]
- Bonanza Shipping Template
Overview Learn how to manage reusable Bonanza Shipping Templates and choose them for specific products in Sellercloud. Create Bonanza Shipping Template Go to Settings > Manage Companies > Select a company. In Toolbox, go to Bonanza > Shipping Templates > Add New Template. Enter the template name. Choose domestic shipping […]
- Bonanza Properties Overview
Delta Alpha Overview The Bonanza Properties page contains all product attributes related to Bonanza. On this page, you can manage products and prepare them for listing on Bonanza. Product Fields Explained ATTRIBUTE DESCRIPTION GENERAL PANEL Bonanza Enabled When enabled, a product’s available inventory will be included in the inventory feed. When not […]
- DSW Account Integration
Delta Alpha Overview DSW is a nationally recognized footwear retailer that sells discounted brand-name footwear. DSW operates more than 430 brick-and-mortar stores and a highly popular website. DSW offers a dropship vendor program, where vendors supply inventory to listings on its website and customer purchases are forwarded to the vendor […]
- Channel-Specific Images
Delta Alpha Overview In this article, you will learn about Sellercloud’s Channel-Specific Images feature. With this feature, you can update your product images across multiple channels easily. You can add, delete, view, and edit image details and download images. Certain channels, such as Amazon, require images with a […]
- Product Documents
Delta Alpha Overview Sellercloud allows you to attach associated documents and files to a product profile. These might include instructions, diagrams, warranty information, or other accompanying documentation. The Include in Shipment flag on a product signals to a shipper to print the document and include it in a package while […]
- CardKnox Integration
Delta Alpha Overview CardKnox is a payment gateway that provides a secure and reliable way for businesses to process credit and debit card transactions. It is a cloud-based platform that offers a range of features, including fraud detection, tokenization, and more. This integration allows you to accept customer order payments […]
- Product Publishing Tool
Delta Alpha Overview This tool is used to automatically publish ready for posting items on channels. It currently works on eBay and Walmart Marketplace only and can be set for each company to run on a scheduled basis. Access the Product Publishing Setting To use the automatic product publishing tool, the service […]
- Amazon Products: Bullet Points
Delta Alpha Overview You can add bullets for your Amazon listings in Sellercloud for one or multiple listings. Amazon listings can have up to 5 bullet points. They are displayed on the top of the listing and can be used to provide short information for the product’s features. Update Bullet […]
- Vendor Central Account Integration
Delta Alpha Overview Note: The instructions here are for Vendor Central (US). Vendor Central is an Amazon program for qualified vendors to become suppliers of merchandise to Amazon. You, as the supplier, will ship the order to Amazon. Sellercloud integrates with Vendor Central for Order Download and the Order Acknowledgement. […]
- Get Info From Amazon
Delta Alpha Overview You can import limited product information from any existing Amazon listing directly into your products in Sellercloud. Prerequisites To be able to get product info from Amazon: Integrate your Amazon account with Sellercloud. Add ASIN numbers to your products in Sellercloud – the product in Sellercloud must […]
- Bonanza Account Integration
Overview Bonanza is a niche marketplace that focuses on hard-to-find products. Learn how to integrate your Sellercloud account with Bonanza and manage channel settings from Sellecloud. Check out this video tutorial in our Delta interface! Integrate with Bonanza To integrate your Sellercloud account with Bonanza, you must enter your Bonanza […]
- Shop HQ Account Integration
Delta Alpha Overview Shop HQ is a leading entertainment shopping site that delivers an engaging shopping experience through live TV and social media. Integration with Shop HQ can only be conducted through the transmission of EDI documents via Commerce Hub, a leading retail technology company. Sellercloud is fully integrated with […]
- ChannelMax Integration
Overview ChannelMax is an Amazon repricing software that allows you to automatically reprice your items based on fixed rules, such as profit margin and competing costs. This helps you maximize your BuyBox percentage and BuyBox price – the ideal price spot for an Amazon seller. In this article, you will […]
- Welcome
Welcome to Sellercloud’s Help site! Our articles are a rich resource of detailed information for understanding and using Sellercloud’s many robust features and functions. We are continually adding new articles to this Knowledge Base and improving its overall content and navigation! Our goal is to provide the very best customer support to all of our Sellercloud clients, and […]
- Groupon Marketplace Account Integration
Overview In this article, you will learn how to link your Groupon Marketplace and Sellercloud accounts in order to post products, manage listings and enable automatic updates. Integrate with Groupon Marketplace Sellercloud integrates with Groupon Marketplace using both an API connection and EDI documents. Orders are processed through the API […]
- P&L Order Summary
Overview In this article, you will learn about Sellercloud’s P&L Order Summary report. This report summarizes the Profit and Loss (P&L) for orders in a specific period. It includes sales and revenue data, cost information, and a profit breakdown. You can see the following: Product and Customer Information: Name and […]
- Company Groups
Delta Alpha Overview You can group companies together into a Company Group. Similar to Product Groups and Order Groups, Company Groups become a filter in the Advanced Search feature of the Manage Inventory and Manage Order pages as well as a filter in Sellercloud’s reports. Search results will find products […]
- Link PO to FBA Shipment
Delta Alpha Overview Sellercloud allows you to link a Purchase Order to a new or existing FBA Inbound Shipment if that PO is shipped directly to an Amazon Fulfillment Center (FBA). Link PO to FBA Shipment You can link a PO to an FBA Shipment with all the PO items copied […]
- Server Update Process
Delta Alpha Overview When Sellercloud adds a new feature or makes a fix, a server update is usually required. You will be notified that this update is needed, and then an update request will be submitted by Sellercloud Support. Learn more about the updating process and how long it will take. […]
- FBA Product Labels
Delta Alpha Overview FBA product labels are 3-inch by 1-inch labels that are affixed onto each unit to identify the item to FBA. You can generate FBA labels directly from your Sellercloud account. Sellercloud will generate labels as downloadable PDF files in the required format with the exact quantity of […]
- FBA Inbound Shipment Wizard > Tab 2: Products
Overview In the Products tab, you can add products to your FBA inbound shipment. Add Products Check that the following options are valid for the products you want to add: Amazon-enabled Fulfilled by Amazon Listed on Seller Central Have quantity in the selected warehouse (this requirement depends on certain Client […]
- FBA Inbound Shipment Wizard > Tab 3: Prep Guidance
Overview In the Prep Guidance tab, you can see Amazon’s preparation instructions, including any special package or label requirements. Configure Prep Guidance Review the item preparation instructions provided by Amazon. You can print barcode labels or revise dimensions and weight (see action descriptions in the table below). When ready, click […]
- FBA Inbound Shipment Wizard > Tab 4: Amazon Shipments
Overview Once your products are added to the order and your Amazon shipments previewed, the next steps in completing your FBA Inbound Shipment are preparing your Amazon shipments and filling out your box content information. Amazon Shipments You can preview your FBA Inbound Shipment details, including Sellercloud and Amazon shipment IDs, […]
- FBA Inbound Shipment Wizard > Tab 5: Boxes
Overview The Boxes tab has several panels for the Amazon shipments, item quantities, and boxes. Configure Boxes Select the shipment to work on, if you have multiple shipments. Select the shipment type: Small Parcel (default) or LTL. Configure the shipment’s boxes, including: Search for items and move them into boxes […]
- Introducing FBA Inbound Shipments
Overview If you’re selling products on any marketplace, you can use Amazon’s Fulfilled by Amazon (FBA) service to fulfill orders through Amazon. This saves time and can help grow your business by removing the burden of order logistics and fulfillment. The FBA service will handle the picking, packing, shipping, and […]
- Inventory by Warehouse Detail
Overview This article will teach you about Sellercloud’s Inventory by Warehouse Detail report. This report shows the total physical inventory and value of products in each separate warehouse for a specific time period. You can see the following information: Products – name, brand, SKU, ASIN, and status. Purchasing – manufacturer, […]
- Sell on Lowes
Overview This topic covers the required steps to integrate your Sellercloud account with Lowes.com. Prerequisite: This feature requires selecting the Client Setting Enable Custom Company Settings. The custom settings will store company-level information for use by the plugins and channel integrations. Integration workflow Lowe’s Special Order Sale (SOS) / GS1-128 order […]
- Link an FBA Inbound Shipment to a PO
Delta Alpha Overview Linking (connecting) an FBA inbound shipment to a purchase order is a convenient way to order quantity for FBA. Note that you can only link one FBA inbound shipment to one purchase order. There are two ways to link an FBA inbound shipment to a PO: Link […]
- Accounts Receivable (A/R) Aging Details
Overview In this article, you will learn about Sellercloud’s Accounts Receivable (A/R) Aging Details report. This report shows all the accounts receivable aging, by order, for all customers or a specific customer. Accounts receivable aging is a method used to track and manage unpaid invoices from customers. It involves organizing […]
- Accounts Receivable (A/R) Aging Summary
Overview In this article, you will learn about Sellercloud’s Accounts Receivable (A/R) Aging Summary. This report shows the total accounts receivable aging for a specific customer, so you can see the total aging balance. Accounts receivable aging is a method used to track and manage unpaid invoices from customers. It […]
- Walmart Marketplace Canada Onboarding/Integration
Overview For onboarding and integration instructions for Walmart Marketplace, see this page. With a growing customer base and millions of unique visitors, Walmart Canada (walmart.ca) is one of the highest-ranking Canadian online marketplaces in terms of net sales. Sellercloud is an approved full service Walmart Solution Provider with all the […]
- Waytopay.me and Stripe Integration
Overview Stripe is one of the top secure payment processing services allowing businesses to accept payments. Stripe’s platform is widely used by businesses of all sizes, from startups to large enterprises. In this article, you will learn how to integrate Sellercloud’s Waytopay.me application with Stripe. Regarding setup, Stripe is the […]
- Vendor Central Shipping Workflow Warehouse Addresses
By default, the Ship From address used for communication with Vendor Central on the routing, tracking, and labels is the address set on the warehouse in Sellercloud. To edit the Ship From address in Sellercloud, click Settings > Warehouses > Edit > Update the address > Save. Sellercloud also offers […]
- Returns & Reimbursement Details (FBA)
Overview In this article, you will learn about Sellercloud’s FBA Returns and Reimbursement Details report. This report facilitates the process of reconciling FBA refunds with returns and reimbursements per order item with return reason and disposition. It provides detailed information about FBA returns and reimbursements for a specific period. You […]
- Channel Integrations Through Mirakl
Delta Alpha Overview Mirakl is a marketplace-platform technology, which uses an API solution to help website retailers partner with third-party sellers, in order to grow their online offerings and expand their market reach. You can use Sellercloud with any Mirakl integration, such as BestBuy Canada, and Catch. See the full […]
- Memaila Setup
Overview Memaila lets individuals and businesses organize a team account for an email address of their choice so that each member can receive emails and send replies, with that team email address, but from their own personal email Inbox. The Memaila platform offers numerous management and filtering options to ease […]
- Wayfair LTL Orders
Overview When Wayfair LTL (Less Than Truckload) orders come into Sellercloud, they can be auto-registered for Wayfair pickup, and the bill of lading (BOL) and shipping labels will be downloaded and auto-saved to the order documents. You can then ship these orders from ShipBridge, print these documents, and mark the […]
- Google Shopping Products: Shipping Template
Delta Alpha Overview A shipping template determines which shipping service is used for a product order and the shipping cost. You must manually create at least one shipping template for specific use with Google Shopping Actions. Create a Google Shipping Template To create a shipping template for Google Shopping: Go […]
- Add Groupon Chargebacks to Channel Invoice Payments
Overview Please read first! This feature is only available in Sellercloud’s original interface, and will not be available in the Delta version. This step in the Channel Invoice workflow is only relevant for Groupon sellers. Groupon sellers are subject to various penalties, or chargebacks, on Groupon orders. Chargebacks are levied for such reasons as […]
- Importing Groupon Chargebacks
If you are a Groupon seller, you are subject to various penalties – known as “chargebacks” – on your Groupon orders. Chargebacks are levied for varied reasons, such as late movement, the wrong item shipped, the product never shipped, etc. When you import Groupon chargebacks, Sellercloud will automatically apply them to […]
- Manage Channel Payments
Overview The Manage Channel Payments page lets you: See all channel payments added/applied to channel invoices Search for specific channel payments using the provided filters Click each channel Payment ID to open its Payment Details (to see payment history and/or apply it to channel invoices) To access this page, click Customers > Channel Customers > Manage Channel […]
- Post General Journal Entries
Check out this short tour on mapping accounts and names imported from QuickBooks! The Post General Journal Entries feature lets you post the sum totals of orders’ transactions to their specified accounts in QuickBooks. Totals are summed up by mapped journal entry (JE) types. Posting general journal entries is an […]
- Sellercloud Change Log
Overview Sellercloud is continually adding more features and improvements to the system. You can view a log of these changes every month in our Sellercloud forum. Access Sellercloud’s Monthly Updates To access the Monthly Product Updates in the forum follow the steps below. Log into the Sellercloud Forum or click […]
- Product Profit Details (Profit by Product Details)
Overview In this article, you will learn about Sellercloud’s Product Profit Details report. This report shows details about Profit and Loss (P&L) for each individual product’s order and non-order transactions within a specific period: Order transactions – Debits (sales and payments, etc.) and credits (returns and refunds, etc.) Non-order transactions […]
- Volusion Account Integration
Delta Alpha Overview Volusion is an e-commerce provider for online businesses offering the most comprehensive and user-friendly Cart software in the industry. Thousands of small business market leaders have used Volusion to successfully sell online. Integrate with Volusion Integrating with Sellercloud allows you to post products, update inventory and price, […]
- Related Products
Delta Alpha Overview Sellercloud helps you create associations between products by adding Related Products to a product profile. These associations are only internal within Sellercloud to reference similar products. If you need to link inventory between related products when updating channel listings, you may refer to Sellercloud Support Team for […]
- Vendor Central Shipping Workflow EDI Transaction Testing
Overview Most of the EDI transactions used in the Vendor Central Shipping Workflow must be tested before they can be used in production. This includes the 753 routing request, the 856 tracking, and 810 invoice files. The 754 routing instructions file does not need to be tested. This article details […]
- PrestaShop Account Integration
Overview In this article, you will learn how to integrate your PrestaHop and Sellercloud accounts in order to post products, manage listings, and enable automatic updates. Integrate with PrestaShop In order to begin integration, a Sellercloud PHP Plugin will have to be entered as a module into your PrestaShop Portal. […]
- 3D Cart Account Integration
Delta Alpha Overview There are two ways to integrate Sellercloud with 3DCart – via API or with a plugin. The plugin aids in high-volume order downloads and allows for shipping method mapping. Also, variations listing can be handled properly only by the plugin. Contact Sellercloud Support to install it on […]
- About Selling on Website
Sellercloud will integrate with your website when one of the following shopping carts are employed: 3dCart AspDotNetStoreFront Big Commerce ClaimTheWeb Magento OpenCart PrestaShop Shopify Volusion WooCommerce X Cart Yahoo Stores Zen Cart Importing shipped orders for websites integrated through plugins is controlled from the cart settings. Shipped orders for websites not integrated […]
- Walmart Marketplace Properties Overview
Overview The Walmart Marketplace Properties page is where Walmart product attributes can be set on a specific product so that it can be posted to Walmart Marketplace. Inventory settings such as safety qty for Walmart Marketplace can also be configured there. The required attributes for posting to Walmart Marketplace are noted […]
- Shopify Locations
Delta Alpha Overview This article explains how to set up and download Shopify Locations in Sellercloud. You can set up multiple locations in your Shopify store so that you can track inventory and fulfill orders at your locations. Set up Shopify Locations You must create and configure Shopify locations on […]
- Google Shopping Actions Product Properties
Click here for information related to Sellercloud’s original interface. Understanding product properties in Google Shopping Warning: Any updates you make to a product’s properties may not appear on Google destinations for up to 2 hours!Each product’s Google Properties page lets you add or update all the attributes and inventory settings for its […]
- Sell on Google Shopping Actions Overview
Introducing Shopping Actions Sellercloud’s Google Shopping Actions integration enables you to market your products across multiple Google platforms to drive shopper discovery and action – everywhere that they shop. Hundreds of retailers and brands are currently living on Shopping Actions, with the list ever-growing. Shopping Actions is a pay-per-sale model […]
- Filter Reports by Product Group
Delta Alpha Overview Sellercloud’s product group feature lets you arrange products together into one or more named groups. When used in Sellercloud’s Financial Reporting suite, you can quickly run a report with a large number of SKUs simply by filtering the report by one (or more) product groups […]
- Inventory Management Overview
Overview Sellercloud’s warehouse management system is a feature-rich tool intended to make organizing and managing inventory movements seamless. With the help of various easy-to-follow embedded wizards, you can: Track the warehouse movements of each product Synch inventory through multiple sales channels Organize warehouse storage locations and their components Make inventory […]
- Configure FBA Integration in Sellercloud
Delta Alpha Overview Amazon FBA is an Amazon service that merchants can use when selling on the Amazon marketplace and fulfilling their orders through Amazon. Orders placed on other marketplaces can also be fulfilled by Amazon through Ship via FBA. Merchants ship their inventory to Amazon Fulfillment Centers and as […]
- Shipping Overview
Overview Sellercloud uses its own powerful shipping software application, Shipbridge, to manage all shipping tasks. These include: Retrieving a tracking number Automatically sending it to the sales channel for the customer’s reference Allowing the sale to proceed ShipBridge integrates with all shipping carriers, as well as Endicia ELS and DAZzle […]
- About Shopify
Shopify is a user-friendly website platform with over 100 selectable templates, where sellers can quickly create a website to their unique specifications. Sellercloud’s integration with Shopify makes it easy to list items on your Shopify website. Check out our playlist of Shopify store step-by-step video tutorials! Sellercloud supports posting multiple […]
- FBA Shipments – Add Products
Delta Alpha Overview Reserving inventory for FBA will ensure that received inventory will not be made available on various channels before it has arrived at Amazon’s Fulfillment Center. Reserving inventory will also increase labor efficiency because received inventory will be flagged to ensure your shipping department doesn’t spend time stocking […]
- Mapping Shopify Locations to Sellercloud Warehouses
Delta Alpha Overview Shopify requires tracking and inventory updates to include a Location ID. Shopify locations are created in the Shopify site and can be downloaded into Sellercloud where you can map them to your desired warehouses. In this article, you will learn how to map your Shopify Locations to […]
- TaxJar
Please read first! For information on TaxJar is Sellercloud’s Alpha interface, download this file. Prerequisite: Using the TaxJar feature requires the Windows TaxJarService. Sellercloud Support can check that this service is running on your server. Overview Sellercloud is integrated with TaxJar, a company specializing in sales tax reporting and filing […]
- Waytopay.me and CardKnox Integration
Overview CardKnox is a payment gateway that provides a secure and reliable way for businesses to process credit and debit card transactions. It is a cloud-based platform that offers a range of features, including fraud detection, tokenization, and more. In this article, you will learn how to integrate Sellercloud’s Waytopay.me […]
- Overstock Account Integration
Delta Alpha Overview Learn how to integrate your Overstock account within Sellecloud in order to post products, manage listings and enable automatic updates. Integrate with Overstock Sellercloud exchanges documents with Supplier Oasis via an FTP supplied by Overstock. Follow the steps below to integrate your account. Apply to sell on Overstock […]
- Remove Products from Sellercloud
Delta Alpha Check out this short tour on deleting products in Sellercloud! Overview You have the option to remove products from Sellercloud that you no longer wish to use by deleting them. Alternatively, you can make the products Inactive. This will hide them from default inventory searches instead of removing […]
- Product Prices
Delta Alpha Overview You can manage product prices in Sellercloud across multiple channels without directly accessing a marketplace’s website. Prices can be managed manually, in bulk, or with the help of custom rules for repricing software and custom plugins. General Product Prices To manage general prices of a particular product, follow the steps described below. Navigate […]
- Order Profit & Loss Overview
Delta Alpha Overview Sellercloud automatically generates a Profit & Loss report for each individual order. This allows you to focus on the order’s bottom line and evaluate its income. This relates to costs for general orders. Costs for drop-shipped orders are based on the related Purchase Orders. Access Profit & […]
- Eye4Fraud Account Integration
Overview Eye4Fraud screens, verifies, and guarantees your online orders so you can sell and ship with confidence anywhere in the world. Eye4Fraud will eliminate your fraud chargebacks by identifying fraudulent orders before they are shipped, and will increase your sales by approving every last good order. If you do get […]
- FBA Reconciliation
Delta Alpha Overview Sellercloud offers an FBA Reconciliation report that shows discrepancies between units that should be in FBA versus those that are currently in FBA. This report is generated using data from multiple Amazon reports, including All Orders, Returns, Reimbursements, and Removals. While Amazon provides an FBA reconciliation report […]
- API Integrations via DSCO
Prerequisite: This feature requires selecting the Client Setting Enable Custom Company Settings. The custom settings will store company-level information for use by the plugins and channel integrations. This topic is about integrating your Sellercloud account with channels via DSCO. The channels that use this integration method are: Kohl’s Neiman Marcus Nordstrom […]
- Website Categories
You can download the website categories for many shopping carts right into Sellercloud, and then select them for individual products. Click Company Settings > Toolbox > Website > SellerCloud Plugin Website > Website Cart Categories. Click Re-download Categories. This action downloads the categories onto this page. Downloaded categories also appear […]
- Import Product Replacements
Please read first! For information on this function in Sellercloud’s original interface, download this file. Replacement Products can be imported through a bulk update file using Import Product Replacements. To access this tool: Click Catalog > Tools > Import Product Info. Scroll to find or search for Import Product Replacements. […]
- Amazon Products: Fulfilled By Status
Delta Alpha Overview FBM (Fulfilled by Merchant) is a fulfillment option offered by Amazon where, as a seller, you are responsible for storing and shipping your own products to customers. This means that you must handle your own packaging and shipping logistics. In contrast to that, FBA (Fulfilled by Amazon) […]
- Inventory Terms Explained
Delta Alpha Overview Sellercloud allows you to track inventory and re-calculate its quantity upon any inventory movement. The data on inventory changes is represented by specific inventory terms which are all stored on the relevant product page. Inventory Terms on the Product Home Page Access Inventory > Manage Inventory. Select […]
- Enabling and Disabling Products for Amazon
Click here to enable/disable products for Amazon in Sellercloud’s Alpha interface. Enabling and disabling products Products that are not enabled for Amazon, but have active listings, will be updated with 0 quantity inventory. This will apply if Allow Inventory Update is enabled on the company’s Amazon Settings. You can enable […]
- Shopify Orders
Delta Alpha Overview In Sellercloud, you can update order information for Shopify from a single platform. Here, you can cancel, refund, customize shipping methods, and monitor the status of your Shopify orders. After an order is shipped, shipping confirmation (tracking number and ship date) will be automatically updated on Shopify. […]
- Settlements
Delta Alpha Overview Settlement reports are typically sent by sales channels and contain payment information such as order-related fees, commissions, or taxes. They provide a detailed summary of the payment transaction, including the transaction date, amount, and settlement status. The use of this workflow will help you build accurate Profit […]
- Channel IDs
Every channel has an ID in Sellercloud that is used in calls that export order information, and in other places such as scheduled tasks. CHANNEL NAME ID Local_Store 0 eBayOrder 1 Yahoo 3 Amazon 4 Websites 6 Rakuten (formerly Buy.com) 7 Magento 15 QuickBooks 16 RMS 17 Cart32 18 Sears […]
- Proposition 65 Compliance
Delta Alpha Overview Proposition 65 is an initiative that was voted into law in California in 1986. Formally known as the Safe Drinking Water and Toxic Enforcement Act of 1986, it was passed to help California residence make more informed purchases regarding their exposure to toxic chemicals. In this article, […]
- Product Profit Summary (Profit by Product Summary)
Overview In this article, you will learn about Sellercloud’s Product Profit Summary report. This report shows Profit and Loss (P&L) information for each individual product by summarizing the order and/or non-order transactions within a specific period. Order transactions – Debits (sales and payments, etc.) and credits (returns and refunds, etc.) […]
- Sellercloud Terms and Definitions
Overview There are a variety of terms used in Sellercloud and across different retail channels. Below is a table of terms and their definitions. Download this table as a PDF. Term Definition ASIN The listing identifier acronym for Amazon Standard Identification Number. An ASIN is used to connect a product […]
- Shopify Webhooks
Please read first! This topic explains Shopify webhooks in the Delta interface. For instructions in Sellercloud’s Alpha interface, please download this file. Why use a Shopify webhook? Webhooks are a tool for retrieving data based on certain events. Sellercloud can use Shopify webhooks to be immediately notified whenever events such as […]
- Manage Orders Page
Delta Alpha Overview In this article, we’ll discuss the Manage Orders page: how to search for orders, customize columns and perform actions in bulk. Manage Orders Page Overview When an order is created, it will appear on the Manage Orders page. Here, you can view and control your orders. This […]
- Export Orders
Delta Alpha Overview You can export orders from your Sellercloud account into files. This can be helpful for duplicating records or keeping physical records. Orders can be exported to multiple file types, including Excel and PDF. This article covers the different ways to export orders: using a General Format, using an Export […]
- Gift Orders
Delta Alpha Overview Sellercloud allows you to configure orders as gift orders, prepare gift messages, and add gift wrapping. Gift details and instructions will display in Sellercloud, Shipbridge, and on the invoice to help ensure that the order is processed according to the customer’s instructions. Configure Gift Orders Go to […]
- P&L Order Details (Profit by Order Details)
Overview In this article, you will learn about Sellercloud’s P&L Order Details. This report shows the Profit and Loss (P&L) details of individual orders based on transactions made on a specific date or date range. You can also click orders to view details. You can see the following: Profit: Accrual […]
- Order Notes and Warnings
Delta Alpha Overview If an order includes customer service notes and instructions or is for products that come with warnings, these notes and warnings will require acknowledgment before the order is allowed to ship. Warnings often appear when products are subject to Proposition 65 regulations. If so, the message will […]
- Shipbridge Postage Log
Overview The Postage Log function in Shipbridge allows you to: View shipping payments Void labels/Request refunds Unship orders Generate End of Day forms Reprint labels Access the Postage Log You can filter your search by Order ID, Tracking Number, Customer, Address, Carrier, Destination, and Date Range. You can access the […]
- Etsy Account Integration
Delta Alpha Overview Etsy is a marketplace for handmade items, vintage goods, and craft supplies. Learn how to integrate your Etsy account with Sellercloud. Integrate with Etsy Etsy integrates with Sellercloud through API. Follow the steps below to set up the integration. App Setting EtsyEnableAPIV3 must be enabled for this […]
- Understanding Inventory Levels when Dropshipping
Please read first! For information related to Sellercloud’s original interface, download this file. When dropshipped orders are received by Sellercloud, aggregate and physical inventory quantities will be adjusted. This guide covers how dropshipped orders affect inventory levels to help you better understand the impact on your inventory. Aggregate quantity The aggregate quantity […]
- Blacklist Orders
Delta Alpha Overview You can create rules that can blacklist orders based on certain criteria. For example, if you have a customer who repeatedly orders and then gives bad reviews, you may want to flag and cancel future orders from them. Or you might want to prevent orders with a […]
- Order Management Overview
For information on order management in Sellercloud’s original interface, click here. Understanding order management Sellercloud has a comprehensive order management system and can import orders from multiple websites and marketplaces automatically. It also integrates with many payment systems including, Paypal, Google checkout and credit card gateways like authorize.net. Understanding order […]
- Quote Orders
Delta Alpha Overview Quote orders allow you to create orders without reserving inventory. This is typically done for wholesale customers who want to see pricing or get a quote, before actually placing an order. However, it can be done for any type of order and any customer. This is helpful […]
- Product Labels
Delta Alpha Overview In order to simplify product identification during order fulfilment, Sellercloud allows you to print product and location labels. You can customize the information you want printed on the labels, including basic information, like SKU or UPC with barcodes, or more in-depth information, like ASIN and Brand. In […]
- Tracking Import for Orders and POs
Delta Alpha Overview When dropshipping, a vendor will often send tracking information in a file. Sellercloud provides a template that can be used to import tracking information provided that the vendor is willing to comply. The tracking information will import on the customer order, not the auto-generated PO enabled by […]
- Statement of Account
Delta Alpha Overview Statement of Account is a detailed report of selected orders, for each customer, showing all of their invoiced amounts and payments. It shows the running balances of any invoice payments due grouped by the number past due. You can use this statement in different ways, such as […]
- Configure Wholesale Customers
Delta Alpha Overview A wholesale customer is a customer who buys items in large quantities often at discounted prices. It’s common for these types of customers to repeat their bulk purchases. In Sellercloud, you can use the default settings on individual customers to avoid any manual adjustments when these orders […]
- Bulk Update Dropshipping
Delta Alpha Overview In Sellercloud, you can update your dropship information through a bulk update file. This allows you to manage the preferences of multiple dropshipped products. Update Dropship Mode In Bulk Go to Catalog > Tools > Import Product Info > Bulk Product Update. Click Generate Template > Create New Template > Next. If you already have a template, select Choose Existing […]
- Wish Express Account Integration
Delta Alpha Overview In this article, you will learn how to link your Wish Express and Sellercloud accounts to post products, manage listings and enable automatic updates. Integrate with Wish Express To integrate with Wish Express: Go to Settings > Companies > Manage Companies > Select a company. In Toolbox, select Wish > General Settings > Edit. Check the Wish Express Enabled checkbox […]
- Channel Integrations in Sellercloud
The table below shows all the channel integrations currently available in Sellercloud. We are continually adding new ones to meet our client’s needs. Channel Integration Type Channel Specifics 3DCart Website integration via 3DCart’s API or plugin API key found in the Admin Portal. Access Settings > Modules > Search for […]
- Amazon Transparency Service
Amazon Transparency is a product serialization service that helps identify individual products in order to prevent counterfeit items from reaching your customers. The Transparency service offers: Proactive counterfeit protection— Amazon has implemented Transparency checks to proactively prevent counterfeits of Transparency-enabled products from reaching customers. Authenticity verification by customers— Transparency allows […]
- Reports FAQ
Delta Alpha Overview This FAQ page answers many common questions about Sellercloud’s Financial Reporting Suite. If you’re entirely new to this, start with an introduction to the Sellercloud reports. Report Data Can Employees See My Company’s Report Data? Not by default. A Sellercloud admin must set the appropriate […]
- Macy’s Account Integration
Overview Macy’s is one of the largest and oldest department store chains in the United States. The company features a wide range of clothing, accessories, home goods, gifts, and food. Macy’s does not have an online marketplace like other channels. Instead, a vendor can sell their products to Macy’s and become a […]
- Post Sellercloud Products to Quickbooks
Overview When posting invoices or purchase orders to QuickBooks, the items must be created and mapped in QuickBooks. If items aren’t created and mapped, the information will post to a default account. Posting products through QuickBooks also works if you need to map products to existing accounts. This could be […]
- Chewy Account Integration
Overview Chewy, Inc. is an American online retailer of pet food and other pet-related products. Sellercloud connects to Chewy through DSCO’s platform by utilizing custom-built API plugins. You will need to obtain an API Token, Supplier Account ID, API Username, and Warehouse Supplier Code from DSCO for this account integration. It […]
- Amazon Global Express
Overview Global Express is an end-to-end global export program that enables sellers to list, sell, and deliver products door-to-door, from your US warehouse to customers anywhere in the world. When you join Global Express, worldwide customers will be able to search, browse, and buy your products on Amazon.com. Amazon’s Marketplace […]
- Predictive Restocking for FBA
Delta Alpha Overview Predictive Restocking for FBA calculates the quantity of products needed to be restocked at FBA to meet the expected volume of FBA orders for a range of days. This feature is similar to Predictive Purchasing but is focused on the selling SKU and the amounts needed to restock FBA. It is […]
- Product Average Cost
Delta Alpha Overview Average Cost is the cost of the product’s units, which is continually averaged from the product’s price on the PO at the time POs are received. To see how Average Cost is used when calculating an Order, refer to this Calculating Item Cost video tutorial. Sometimes, PO […]
- Shipping Method Mapping
Delta Alpha Overview Shipping Method Mapping allows you to map the shipping methods sent for each order by the channels to a preferred shipping carrier and service. Channels will often include a shipping code like Standard, Expedited, or Second Day with each order. This can be mapped to automatically assign […]
- Customer Accounts Configuration
Delta Alpha Overview You can create an account for every customer. Each account holds important information, including contacts, addresses, and shipping. This powerful tool offers search options and marketing solutions. It also simplifies phone or email orders by automatically entering customer information and creating an order history. You […]
- FBA Planning Page
Sellercloud’s FBA Planning feature links FBA items with the status “need-restocking” to the related purchase orders along with the processing information. When the items are then received from the vendor, they can be processed immediately for the related FBA shipments. When adding a product to a PO and an FBA […]
- Order Details Page
Understanding the Order Details page Welcome to the Order Details page. This is the page you see after searching for an order on the Manage Orders page. This page differs from the Product Details page because it is specific to orders, not products. The Order Details page lets you access […]
- Scan and Ship in Shipbridge
Overview This article explains Scan and Ship option in Shipbridge. Scan and Ship removes the need to manually double-check the contents of your orders. It allows you to scan your products prior to shipping them and helps you ensure that your customers receive the products they ordered in the correct […]
- Shipbridge Security Pin
Overview Sellercloud generates a security pin to protect your sensitive information on Shipbridge. The security pin gives your information an extra layer of protection. You also have the option to use the pin to restrict certain actions. Configure the Security Pin Go to Settings > Companies > Manage Companies > […]
- Duties and Taxes for International Orders
Overview Nearly every shipment that crosses international borders is subjected to duties and taxes imposed by the importing country. When shipping with UPS or FedEx internationally, you need to indicate on the shipment who pays the duties and taxes. You can select: Sender Receiver FedEx Only: Third Party Make your […]
- Manage Payments in ShipBridge
Introducing ShipBridge Payments ShipBridge imports paid orders from numerous channels, such as Amazon, eBay, Rakuten, Newegg, etc., into a single interface where they can all be fulfilled. In ShipBridge, you can easily find relevant information about payments and initiate refunds to your customers. Viewing how much the customer paid for shipping The amount the customer paid for shipping is referenced above the rate grid. To enable the setting to show the amount customer paid for the shipping: Go to Menu > Options > Shipping tab. Select setting Show how much customer paid for shipping (on Calculate Rates form). To see the amount the customer paid for shipping: Select an order from the grid. Click Menu […]
- Using Plugins in Shipbridge
Overview Shipbridge plugins can be used to apply shipping rules or customized invoices when shipping orders in Shipbridge. Shipbridge plugins are typically developed by Sellercloud and incur customization charges. Developers can use the instructions below to aid in development. Plugin files are with the extension .dll. Plugins are installed locally […]
- BestBuy Canada (CA) Account Integration
Delta Alpha Overview Sellercloud allows for a seamless Best Buy integration process for both US and CA marketplace accounts. To learn more about integrating a US marketplace, please visit this page here. For all Canadian marketplace accounts, the connection is through Mirakl and is achieved through plugins/scheduled tasks. Learn more […]
- Update Shipbridge
Overview This article explains how to update Shipbridge. Download Latest Shipbridge Version Shipbridge is a fast-developing application with frequently released updates. Making sure you are on the latest version helps keep your Shipbridge up-to-date. When Shipbridge gets a new version released, the Update available! icon appears near the Help menu at […]
- USPS Rate Calculations
Overview This article explains USPS rate calculations in Shipbridge. USPS Cubic Rates You must ship over 50,000 packages a year to qualify for USPS Cubic Pricing. ShipBridge lets you calculate USPS rates, including cubic pricing. USPS Cubic Pricing provides discounted rates to high volume shipping customers for small, heavy packages. […]
- Shipbridge and Endicia DaZzle
Overview ShipBridge offers a full integration with DaZzle that gives users the freedom to take full advantage of its features. Communicating directly with the Endicia Label Server is recommended unless any DaZzle features are specific to your workflow. Shipbridge uses DaZzles’ XML interface to sent package information to DaZzle, which […]
- Validate Shipping Address
Delta Alpha Overview Validating addresses can reduce delivery complications by helping ensure the accuracy of the shipping address and suggesting changes. It can also help you estimate the final shipping cost by determining if the address type is commercial or residential. In order to use this feature, the OrderAddressVerificationServices must […]
- Payment Settings Configuration
Overview In this article, you will learn how to configure Sellercloud payment settings and accept order payments using the Waytopay.me application. This application integrates with third-party payment gateways and lets you securely obtain payments by giving your customers a simple way to pay that works on any device. With Waytopay.me, […]
- Configure Shipping Label Printers
Overview Sellercloud integrates with many carriers, including the US Postal Service, UPS, FedEx, DHL, and more. Each carrier offers multiple services, often with different label formats. With the label printer configuration, you can select the label printer and the specific format for each service individually. Check out the video tutorial […]
- Configure Shipbridge Options
Overview This article covers configuration options available for your Shipbridge account. Access Shipbridge Options Shipbridge’s configuration options are organized into several sub-tabs: General Connection Invoice Shipping Batches Customs Carriers Shipsurance Scan and Ship Rates To access these sub-tabs, click Menu > Options. Learn how to configure the settings in each […]
- Ship with Royal Mail
Оverview Royal Mail (RM) is the oldest and the largest letter and package delivery service in the United Kingdom (UK). They deliver a one-price-goes-anywhere service, six days a week to more than 30 million addresses across the UK. They even offer options for more eco-friendly deliveries. Integrate Shipbridge with Royal […]
- Shipping with Direct Link
Overview Direct Link, a division of PostNord, is an international distribution and logistics company that ships packages throughout Europe, as well as registered mail to more than 200 countries worldwide. They have offices in China, the US, Australia, the UK, and more. You can integrate Direct Link with Shipbridge. Integrate Direct […]
- Shipping with DHL eCommerce
Overview DHL eCommerce (formerly DHL Global Mail) is a shipping consolidator delivery provider that offers domestic shipping within the U.S. and international shipping. Similar to UPS Mail Innovations and FedEx SmartPost, DHL eCommerce does the initial pickup from the customer and ships the package to a regional location. Other shipping services, […]
- Ship with Asendia
Overview Asendia USA is a leading shipping consolidator in the worldwide e-Commerce Solutions industry, offering international mail parcel shipping services among a host of domestic shipping solutions. Sellercloud integration with Asendia allows clients to take advantage of Asendia USA’s discounted international shipping services with the US Postal Service (IPA, ISAL, PMI, PMEI, and ePacket) while utilizing Sellercloud to […]
- Shipping with Canada Post
Overview Canada Post is the primary postal operator in Canada, providing mail and parcel delivery service within Canada, the US, and other international countries. Integrate with Canada Post To integrate with Canada post you must first sign up for their Developer Program here. Once you are signed up you will […]
- Managing Saturday Delivery in Shipbridge
Overview Saturday Delivery lets you stretch your business week even further. A package will be delivered to a recipient on Saturday, rather than the usual business days of Monday-Friday. Saturday Delivery can be a great addition to your shipping arsenal if you need to ensure that some packages arrive on […]
- Ship with USPS
Overview This article provides information on configuring Endicia ELS (Endicia Label Server) and the DaZzle application, signing up for a new Endicia account, using Endicia Pay-on-Use return labels, and integrating Globegistics. Shipbridge can print USPS postage through Endicia’s ELS or through DaZzle, Endicia’s desktop application. Endicia requires two separate accounts for customers who […]
- Manage ASINs
Delta Alpha Overview An ASIN (Amazon Standard Identification Number) is a unique identifier assigned by Amazon to products listed on their website. It is a 10-character alphanumeric code that can be found in the product detail page URL or in the product detail section of the website. The ASIN is […]
- Purchase Order Quantities Explained
Delta Alpha Overview When using the purchasing tool to create and manage your POs and when handling your products’ received units, it’s important to know the different quantity modes and types in Sellercloud, and what their meaning and use are. The article below explains each type and when to use it. Check out the following […]
- QuickBridge Event and Posting Logs
Overview To troubleshoot issues in Quickbridge, Sellercloud Support may need you to collect the event and posting logs. See the below steps on how to retrieve these to provide the representative or attach to a ticket. The Posting Logs provide you with detailed information about the posting actions and data […]
- Purchase Order – Additional Functionalities
Delta Alpha Overview Along with common purchasing management operations, Sellercloud supports advanced functionalities that allow you to monitor each individual aspect of your purchases. To learn more about how to create, import, or receive POs, refer to Managing Purchase Orders. Modify a PO If you need to correct general information […]
- Purchase Order Discounts
Delta Alpha Overview You can add a variety of vendor discounts to POs in Sellercloud, including single discounts, multiple discounts, and vendor quantity discounts. Applying a vendor discount can help you track the actual product cost and build Profit and Loss reports more accurately. Single Discounts In Sellercloud, a single […]
- Purchase Orders – Add Products
Delta Alpha Overview Sellercloud lets you manage Purchase Order details in different places in the system. This helps you update purchasing information quickly, without opening each Purchase Order separately. To learn more about managing Purchase Orders in Sellercloud, refer to Managing POs and Managing POs: Advanced Functions articles. Add Products […]
- Purchase Order Costs Explained
Delta Alpha Overview Sellercloud allows you to add Extra Costs to Purchase Orders along with common overhead costs which usually include expenses on purchased components (PO Subtotal), Shipping Costs, Taxes, and Other Total expenses. To use this feature, Client Setting Consider PO Extra Costs when Calculating Product Costs must be […]
- Import Mapping Tool
Understanding the Import Mapping Tool The Import Mapping Tool is a helpful feature that lets you import information into Sellercloud from files that are not in the standard Sellercloud format. Importing information is done in four easy steps: Access the Mapping Tool Create a mapping profile Access the Mapping Profile […]
- Replenishable Products
Overview This feature is helpful for SKUs that are consistently restocked or tend to restock quickly. It allows your listings to remain active and prevents you from missing out on potential sales, especially for hot-selling products. Marking products as Replenishable allows you to: Sell a specific item regardless of the […]
- Request an FTP or VAN from Sellercloud
Overview Both FTP and VAN are popular means of file exchange that have format-specifc features. Learn more about prices and ways to get access. FTP Definition FTP, or File Transfer Protocol, is a standard method of transferring files from one system to another. It can be used to exchange information between users or move data […]
- eBay Orders Overview
Delta Alpha Overview You can manage unpaid eBay orders, customer feedback, and rush services from your Sellercloud account without needing to log into your eBay seller account. Automate Order Download and Tracking Upload eBay orders and tracking information can be pulled into Sellercloud automatically per company. Go to Settings > Companies > Manage Companies > […]
- eBay Account Integration
Delta Alpha Overview Linking your eBay seller account with Sellercloud consists of integrating your eBay account and configuring your eBay settings in Sellercloud. Check out this video tutorial in our Delta interface! Integrate with eBay You should have an eBay Seller Manager Account, which is a free upgrade from eBay that […]
- Description Templates
Delta Alpha Overview Description Templates allow you to create multiple reusable templates for all your selling needs and ensure that you give your clients consistent information across listings. You can create ready-to-use templates for different types of products, or for different seasons to showcase seasonal information. Templates work by sending […]
- Lot Number and Expiration Tracking
Delta Alpha Overview If you sell perishable items and need a way to track their shelf life, Sellercloud lets you easily track lot numbers and expiration dates. You can make sure expired products are not reaching your customers. Learn how to add and manage lot numbers and expiration dates in […]
- Configure the Predictive Tools
Overview Sellercloud offers two types of predictive tools: Predictive Purchasing— Helps you forecast the quantity to order for a predicted amount of future sales. Projection is based on several factors, including the number of past sales and the available quantity. Predictive Restocking for FBA— Calculates the number of products that […]
- Overview of Power BI
Understanding Power BI Power BI is Microsoft’s interactive data visualization and analytics tool for business intelligence (BI). As a business executive, you can use it to pull data from a wide range of systems in the cloud, such as Sellercloud. As well as create dashboards that track the metrics you […]
- Magento Conduit
Overview Products, inventory, and orders are managed within Sellercloud, which in turn updates Magento. This relationship will send orders from Sellercloud to Magento, and tracking from Magento to Sellercloud. Products can also be created from Magento, and inventory can be synced from Magento to Sellercloud. This configuration, known as Magento […]
- Etsy Orders Overview
Overview In Sellercloud, you can issue a refund for an order or cancel it if it is not marked as Ship Confirmed on Etsy. Automate Order Download and Tracking Upload You can enable automatic order download from Etsy to your Sellercloud account. Go to Settings > Companies > Manage Companies > Select a company. In Toolbox, select […]
- Etsy Settlements
Overview A settlement is sent by a channel with information about order-related fees, commissions, and taxes. Etsy settlements are imported automatically into Sellercloud. Importing updates details including commissions, taxes, and fees. Manage Etsy Settlements You can see all settlements from Settings > Companies > Manage Companies > Select a company > Toolbox > Settlement > Settlement > Choose the order source (channel) > Enter […]
- Sears Products: Categories and Attributes
Overview This article explains how to add Sears attributes to a product in Sellercloud. Update Product Categories Updated categories for Sears can be downloaded to your server by Sellercloud Support. You can assign and view product categories from the product’s Sears Properties page. To bulk update products with categories: Copy the UniqueID from this […]
- Shop HQ Orders Overview
Overview Shop HQ is a leading entertainment shopping site that delivers an engaging shopping experience through live TV and social media. In this article you will learn how to automate order downloads, update order status, and refund Shop HQ orders from your Sellercloud account. Automate Order Download and Tracking Upload […]
- Shop HQ Listings Management
Overview In this article you will learn how to prepare, post, and update Shop HQ listings using Sellercloud. Prepare a Product for Shop HQ To post a product on Shop HQ: Go to Catalog > Manage Catalog > Select a product. In Toolbox, select Shop HQ > Edit. In the General panel, […]
- Fingerhut Listings Management
Overview Fingerhut is a popular marketplace with a low monthly payment option that targets customers who cannot purchase items at full cost. Update Fingerhut Listings Automatically To enable automatic product updates on Fingerhut: Go to Settings > Companies > Manage Companies > Select a company. In the Toolbox, select Fingerhut > General Settings > […]
- Hayneedle Orders Overview
Overview Once your company is integrated with Hayneedle, you can manage Hayneedle orders directly in Sellercloud. Automate Order Download and Tracking Upload To automate the download process for Hayneedle orders and enable tracking on those orders, enable the respective company-specific Hayneedle settings by following the steps below. Go to Settings > Companies > Manage Companies […]
- Hayneedle Listings Management
Overview Hayneedle is an online marketplace specializing in home improvement products and furnishings. When integrated with Hayneedle, Sellercloud lets you handle product updates for channel listings. You can push the product updates either manually or automatically by configuring the channel-specific company settings. Additionally, you can submit updates of a single […]
- Home Depot Product Properties Overview
Overview Sellercloud assists you with updating inventory feeds on the Home Depot store, which specializes selling home improvement supplies. To include products to the inventory feeds, you should be integrated with Hope Depot, and the requested products must be Home Depot Enabled with required product information set on the Home Depot page. Product Fields Explained To […]
- Home Depot Orders Overview
Overview Once your Sellercloud account is integrated with the Home Depot channel, you can post products on the Home Depot store site, track your inventory, and manage Home Depot orders directly from Sellercloud. You are not allowed to cancel or refund an Order until either partial or full payment is applied to that Order. To learn […]
- Home Depot Listings Management
Overview Once integrated with Hope Depot, you can manage automatic updates of your Home Depot products by selecting the relevant Enable Inventory Upload option that is available from company’s channel properties. To learn more about setting product information, refer to the Hope Depot Properties page. Prepare a Product for Home Depot To […]
- Newegg Business Orders Overview
Overview In Sellercloud, you can update order information for Newegg Business from a single platform. Here, you can cancel, refund, and monitor the status of your Newegg Business orders. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by following these steps: […]
- Newegg Business Listings Management
Overview Once you are integrated with Newegg Business, you can adjust and manage updates for channel-specific Product Listings directly from the Sellercloud interface. The product changes can be pushed either manually or automatically. Additionally, Sellercloud allows you to post and update individual and multiple products via a file import. Prior to posting […]
- Newegg Business Product Properties Overview
Overview With Sellercloud, you can get the products ready for selling at NewEggBusiness. In this article, you will learn how to integrate your NewEggBusiness and Sellercloud accounts. Product Fields Explained Once integrated with NewEggBusiness, Sellercloud allows you to provide the marketplace with specific properties of the products posted. All the […]
- Overstock Orders Overview
Overview With Sellercloud, you can update order information for Overstock from a single platform. In this article you will learn how to cancel, refund, and monitor the status of your Overstock orders. You will also learn how to customize shipping methods using Sellercloud’s Shipping Method Mapping tool. Automate Order Download […]
- Overstock Listings Management
Overview Overstock.com is a popular marketplace for customers seeking discounts and low-cost shipping. Adding Overstock products to Sellercloud The following feature only applies to clients who are still on the Partner Oasis platform, which can use the API integration to retrieve product information. Clients using the newer Supplier Oasis portal, […]
- Target Orders Overview
Overview In Sellercloud, you can update order information for Target from a single platform. Here, you can cancel, refund, and customize shipping methods, as well as monitor the status of your Target orders. Automate Order Download and Tracking Upload You can automate the process of order downloads and tracking uploads […]
- TopHatter Orders Overview
Overview In Sellercloud, you can update order information for Top from a single platform. Here, you can cancel, refund, and customize shipping methods, as well as monitor the status of your TopHatter orders. You are not allowed to cancel or refund an order until either partial or full payment has […]
- TopHatter Listings Management
Overview Once you are integrated with TopHatter, you can adjust and manage Product Listings Updates using the Sellercloud interface. The product changes can be pushed manually or configured to update automatically on a regular basis. Sellercloud allows you to post and update individual and multiple products either through its interface […]
- TopHatter Product Properties Overview
Overview In Sellercloud, you can prepare products to be posted on TopHatter, a live auction site where you can buy unique items at exclusive prices. All data sent to the channel is company-related and configured in your Company Settings. The values of all product properties are managed through the TopHatter Properties […]
- eBay Products: Identifiers
Delta Alpha Overview For certain product categories, eBay requires sellers to include product identifiers like brand names, MPNs, and different GTINs to improve items, search visibility, and the customer experience of finding and buying products. Read more about product identifier requirements here. Send Product Identifiers You can set the product […]
- Bed Bath & Beyond Orders Overview
Overview With Sellercloud, you can update order information for Bed Bath & Beyond from a single platform. You can cancel, refund, and monitor the status of your Bed Bath & Beyond orders, in addition to customizing shipping methods. Automate Order Download and Tracking Upload You can automate the process of […]
- Shopify Listings Management
Delta Alpha Overview Sellercloud can send all product information to Shopify, including images and descriptions. Learn how to enable, post, and update products for Shopify. Prepare a Product for Shopify Before posting a product to Shopify, make sure it’s Shopify ready. The only required attribute to post to Shopify is […]
- Shopify Categories
Delta Alpha Overview In this article, you will learn how to manage Shopify Categories and Shopify Smart Collections. Download Shopify Categories Shopify Categories can be downloaded into Sellercloud to create custom collections of related products. You can use this tool both for individual products and for bulk updates. To download […]
- nsCommerceSpace Account Integration
Overview In this article, you will learn how to integrate nsCommerceSpace account to publish and update listings, download orders and upload tracking information directly from Sellercloud. You will get automatic inventory updates once an order is placed. Integrate with nsCommerceSpace Follow the steps below to connect to your nsCommerceSpace store. […]
- Cart32 Account Integration
Overview In this article, you will learn how to integrate your Cart32 account within Sellercloud in order to post products, manage listings and enable automatic updates. Integrate with Cart32 Sellercloud communicates with Cart32 via FTP. Follow the steps below to integrate: In Sellercloud, go to Settings > Companies > Manage Companies > Open a […]
- Tech Data Account Integration
Overview Learn how to link your Tech Data account to Sellercloud to post products, manage listings and enable automatic updates. Integrate with Tech Data Follow the steps below to integrate your account: Go to Settings > Companies > Manage Companies > Open a company. From the Toolbox, select TechData > General Settings. Click Edit. Check the TechData Enabled checkbox. […]
- D&H Account Integration
Overview In this article you will learn how to link your D&H account to Sellercloud in order to post products, manage listings and enable automatic updates. You will also learn how to enable D&H shipping method mapping. Integrate with D&H Follow the steps below to integrate your account: Go to Settings > Companies > Manage […]
- Bonanza Listings Management
Overview In Sellercloud, you can launch, view, and update your listings across multiple channels. In order to list a product on the chosen retail channel, it must be enabled on that channel. Bonanza products must be listed separately from the Bonanza Properties Page and be ready for Bonanza before posting. Post Listings on Bonanza […]
- Bonanza Products: Categories
Overview Bonanza categories can be entered into Sellercloud by Sellercloud Support. This is done periodically to ensure that the categories are up to date. However, if you are aware of a category change or if categories have not yet been downloaded to your account, contact Sellercloud support to reenter them. Manage Bonanza […]
- NewEgg Account Settings Configuration
Overview Newegg.com is a major e-retailer that has expanded from its niche in electronics into a wider variety of categories. Newegg is popular for its product catalog and customer service. To easily integrate Sellercloud with your Newegg.com account, find a detailed explanation of Newegg settings in this article. NewEgg Settings […]
- NewEgg Documents and Reports
Overview Newegg documents store all communication between Sellercloud and the channel, which includes product posting, inventory, price updates, and tracking information. You can troubleshoot common issues by checking error messages in returned documents that have been sent to Newegg. View NewEgg Documents and Reports You can manage NewEgg documents from […]
- Groupon Marketplace Listings Management
Overview Once you are integrated with Groupon Marketplace, you can manage updates of the products posted on the channel directly from the Sellercloud interface. Product changes can be pushed either manually or automatically. In addition, Sellercloud allows you to update individual and multiple products via file import. Prior to posting/updating a product on Groupon […]
- Groupon Marketplace Orders Overview
Overview Upon integration with the Groupon Marketplace, you can post products on the Groupon Marketplace, track your inventory, and manage Groupon Marketplace orders within the Sellercloud interface. You are not allowed to cancel or refund an order until either a partial or full payment is applied to that order. To learn […]
- Houzz Orders Overview
Overview In Sellercloud, you can update order information for Houzz from a single platform. You can cancel, refund, and monitor the status of your Houzz orders, in addition to customizing shipping methods. Automate Order Download and Tracking Upload You can automate the process of order download and tracking upload by […]
- Best Buy Listings Management
Overview Best Buy is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. In order to list a product on your chosen retail channel, it must be enabled on that channel. Some channels have specific requirements when posting or updating a listing. Prepare a Product for Best Buy In […]
- eBay Listings: Motors
Delta Alpha Overview eBay has a dedicated site for vehicles and vehicle parts called eBay Motors. The site gives customers the ability to search for any part based on compatibility with a specific vehicle. For example, a customer can search for an alternator that is compatible with a 2005 Dodge Caravan. This is […]
- Email Sent Log
Delta Alpha Overview Sellercloud facilitates email communication by allowing you to manage your email settings, set email rules, create email templates, and access email history, among other actions. The Email Sent Log is where the email history is displayed. Here, you can review previously sent information, search for specific email […]
- Product Costs
Overview Sellercloud allows you to control the cost determination of your product in order to avoid selling any product at too low a price. Costs can either be adjusted manually, or you can enable the relevant configuration options to set a trigger that will update costs dynamically. Manage Product Costs […]
- Variation Dimensions
Delta Alpha Overview A dimension refers to the different sizes or colors of a variation. For example, a dimension name could be the size, color, or flavors of a product. Create and Manage Dimensions Usually, you’ll want to create a new dimension from the Variation Dimensions page. Go to Settings > […]
- Amazon Cancellation Requests
Overview Effective May 23, 2022, Amazon has changed the way sellers manage buyer-initiated order cancellations for seller-fulfilled orders to make the process of managing these requests easier and more efficient. This article will guide you through the process of importing these cancellation requests in Sellercloud. To be able to use […]
- Tanga Account Integration
Overview Tanga is an American online retail company that offers great daily deals on different goods. Integrate with Tanga You can integrate with Tanga by setting up the API connection. To configure the API connection you will need to obtain all the necessary information from the Tanga vendor portal. Integrating […]
- Wayfair Account Settings Configuration
Overview Wayfair is a large and growing marketplace dedicated to all products for the home. Categories range from furniture, linens, décor, and kitchenware to home office furniture, home improvement, and patio – anything and everything for your home and garden. This article explains the general Wayfair settings in detail. Wayfair […]
- Blacklisted Domains
Delta Alpha Overview In simple terms, an email domain is the part of the address that comes after the @ symbol. You can configure your email settings in Sellercloud so that no emails are sent to specified domains. This feature is referred to as blacklisting a domain (for example marketplace.amazon.com) […]
- Xpert Fulfillment Integration
Overview Xpert Fulfillment is a third-party logistics (3PL) solution that manages the shipping of orders and sends tracking information back to Sellercloud. This connection is done through plugins/scheduled tasks and the supported file formats are .xls and .csv. Automate Order Export and Tracking Import You can automate the process of […]
- 3PL Central Integration
Overview 3PL Central (formerly known as Swan) is a third-party logistics (3PL) solution that allows your warehouse team to automate routine tasks and will handle the shipping for you. This connection between 3PL Central and Sellercloud is done through plugins and scheduled tasks. With the integration, you can also access […]
- Amazon Account Settings Configuration
Delta Alpha Overview This article covers your company’s Amazon General Settings and links to different other related articles. Integrating your SellerCloud account with Amazon allows you to manage your listings, inventory levels, orders, and fulfillment, as well as track financial performance. By automating key processes and customizing the workflow, you can […]
- Signifyd Account Integration
Overview Signifyd is an e-commerce fraud protection solution that checks for fraudulent payments. Signifyd offers an On-Demand plan where you can either manage on your own using Signfyd’s fraud score and info, or the Complete Assurance plan, where Signifyd will review, decide, and guarantee all orders for you. Signfyd can […]
- Miva Account Integration
Overview Miva is a private e-commerce shopping cart software that allows merchants to build their online store through a web browser. Learn how to integrate Miva with your Sellercloud account in this article. Integrate with Miva Integrating with Sellercloud allows posting products, updating inventory and price, importing categories, and managing […]
- Ingram Micro Account Integration
Overview Ingram Micro is an American distributor of information technology products and services. It is one of Sellercloud’s vendors. This article covers its configuration settings in Sellercloud, its document types, and the shipping method mapping. Integrate with Ingram Micro To set Ingram Micro for Sellercloud: Go to Settings > Companies […]
- Qty Sold by Channel Summary
Overview In this article, you will learn about Sellercloud’s Qty Sold By Channel Summary report. This report summarizes the product quantity sold per channel for a specific period. You can see the following: Product information: Product Name, Product Group, Company, SKU, ASIN, and UPC. Quantity information: On Order, Available Quantity, […]
- Qty Sold by Channel Detail
Overview This article will teach you about Sellercloud’s Qty Sold By Channel Detail report. This report summarizes the product quantity sold per channel for a specific period. You can see the following: Product information: Product Name, SKU, and ASIN, Quantity and sales information: Total Units, Total Orders, and Total Sales. […]
- Qty Sold by Warehouse
Overview In this article, you will learn about Sellercloud’s Qty Sold By Warehouse report. This report provides information on product quantities in all warehouses. You can see the following: Product Information: Product Name, SKU, ASIN, and Manufacturer. Quantity Information: On Order, Available Quantity, and Quantity Sold. Warehouse Information: All Warehouse […]
- Qty Sold by Product
Overview In this article, you will learn about Sellercloud’s Qty Sold By Product report. This report summarizes the quantity sold of each product in a specific period. You can see the following: Sales information: Orders, Quantity Sold, Sales, Subtotal, and Shipping Cost. Inventory information: On Order, Available Quantity, Reserved Quantity, […]
- Qty Sold by Product by Day
Overview In this article, you will learn about Sellercloud’s Qty Sold By Product By Day report. This report summarizes the quantity sold by product daily for a specific period. You can see the following: Order and sales information: Order Date, Ship Date, Orders, Quantity Sold, Subtotal, Additional Charges, Discounts, and […]
- Bonanza Products: Item Traits
Overview Bonanza Traits are based on the selected category and display on the Bonanza Properties page. Traits are generally not required but can improve your listings and chance of a sale. Export Bonanza Traits The export will be pre-filled with the products and their selected categories. It will contain a […]
- Houzz Product Properties Overview
Overview This article focuses on the different settings and actions available on the Houzz Properties page and explains them in detail. Product Fields Explained To open the Houzz Properties page, go to Catalog > Manage Catalog > Open a product > Toolbox > Houzz Properties. The following options are present […]
- Overstock Product Properties Overview
Overview This article focuses on the different settings and actions available on the Overstock Properties page and explains them in detail. Product Fields Explained To open the Overstock Properties page, go to Catalog > Manage Catalog > Open a product > Toolbox > Overstock Properties. The following options are present […]
- Tracking Report
Overview In this article, you will learn about Sellercloud’s Tracking Report. This report is a useful tool for you to view various shipping information, track orders and ensure they are delivered in a timely manner. It provides more detailed package data, whereas the Shipping report provides detailed cost and performance data. […]
- Shipping Report
Overview In this article, you will learn about Sellercloud’s Shipping Report. This report is a valuable tool that tracks the shipping costs, methods, and fulfillment of your orders. You can see the following: Order information – order ID, channel, and channel order number. Shipping information – carrier, method, tracking number, shipping […]
- Import Inventory Information
Overview Sellercloud allows you to import information about inventory in bulk so that you can easily manage your products. From the Import Inventory Info page, you can import inventory adjustments, manual reserves, warehouse bin information, images, and more. Import Inventory Info To import inventory info: Go to Inventory > Tools > Import Inventory […]
- Failed Shipped Notifications
Overview Sellercloud notifies you about the orders that have unsuccessfully updated tracking on the channels. In this article, you will learn where you can find information about Failed Shipped Notification Orders and how to automate the process of sending email notifications for failures in tracking uploads. Failed Shipped Notification Orders […]
- Quickbooks Posting Options
Overview When posting from Quickbridge to Quickbooks, a variety of information is sent. This article lists the posting options. Quickbooks Posting Options You can find the posting options under the Quickbooks Posting Options menu in Quickbridge. For more information about the options, refer to the below articles. Post Detailed Shipped […]
- Purchase Orders – Shipping Containers
Delta Alpha Overview Sellercloud helps you organize receiving processes for a larger number of Purchase Orders by putting them into Shipping Containers. Once a Shipping Container has arrived, the associated POs will be automatically updated with the relevant shipping information. Check out this video tutorial in our Delta interface! Manage […]
- FBA Shipments – Import from Amazon
Delta Alpha Overview Instead of creating an FBA Shipment in Sellercloud, you also can choose to create and prepare your shipment in Seller Central and then import it in Sellercloud. Once you’ve completed the shipment in Seller Central, Sellercloud makes importing it easy and will ensure that inventory is deducted […]
- Transactional COGS For Returns
Overview In this article, you will learn about Sellercloud’s Transaction COGS For Returns report. This report provides information about the cost of all returns and reimbursements for a specific period. For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ. Access and Customize the Report To use the […]
- Updating Amazon Selling Partner API Connection
Delta Alpha This article covers how to get new Selling Partner API tokens to connect Sellercloud to your Amazon account using the new API. While these steps can be used to get new tokens for any Amazon account, sellers with Amazon accounts for any European and Far East Regions will […]
- Purchase Orders – Receive PO
Overview Purchase Orders can be received within Sellercloud or via the standalone Receivebridge app. This allows you to verify and receive items and quantities against Receiving Sessions and updates the product’s inventory once the quantity received is specified. Learn how to use Receivebridge for POs and RMAs. Payments can be […]
- Vendor Invoice by Date
Overview In this article, you will learn about Sellercloud’s Vendor Invoice by Date report. This report provides an overview of vendor invoices, with details like invoice number and date and financial information. You can see the following: Invoice Details: Invoice Number, Invoice Date, PO Number, Sellercloud Invoice Number, and Exported […]
- Payment Terms Explained
Delta Alpha Overview Payment and Credit Terms are the conditions that indicate when a payment is due. These are typically applied to invoices. Payment Terms are set on your Vendors and POs, and reflect the agreements between you and your vendors. Similarly, Credit Terms are set on your Wholesale Customers, […]
- Michaels Account Integration
Overview Michaels is an American arts and crafts retail chain and online store selling various arts and crafts supplies, including paints, yarn, frames, beads, and more. Sellercloud connects to Michaels by utilizing custom-built API plugins. It is recommended to have a company designated for this integration where the company settings […]
- Inventory Value Dashboard
Overview In this article, you will learn about Sellercloud’s Inventory Value Dashboard. This report helps you monitor and track the value of your inventory within specific date ranges. You can see information about the following: The total inventory value for each day of a specific period The average inventory value […]
- Inventory Aging Report
Overview In this article, you will learn about Sellercloud’s Inventory Aging Report. This report is mainly helpful for checking the age of your inventory. However, you also get additional information about product quantities, costs and pricing, and historical data about sales and purchases. You can see information about: Products – […]
- Profit & Loss Dashboard
Overview In this article, you will learn about Sellercloud’s Profit and Loss Dashboard. This dashboard helps you summarize and analyze the company’s profit and loss. You can filter the dashboard with various options. The filter options control the data displayed on all sections of the dashboard. You can see information […]
- Sales Comparison Detail
Overview In this article, you will learn about Sellercloud’s Sales Comparison Detail report. This report compares products’ sales performance during a specific period to a similar, earlier interval. Sales Comparison Detail shows sales performance based on specific parameters. You can generate this report based on the following parameters: Company Information: […]
- Sales Comparison Summary
Overview In this article, you will learn about Sellercloud’s Sales Comparison Summary report. This report compares the current period’s sales to those of an earlier period. Sales Comparison Summary shows sales performance based on specific parameters. You can generate this report based on the following parameters: Company: Company, Company Groups, […]
- Metric Order Item Details
Overview In this article, you will learn about Sellercloud’s Metric Order Item Details report. This report lets you track and analyze the details of specific orders and see information on the products included in the order, as well as details about costs and shipping. Order information: Order Number, Channel Order […]
- Sales Dashboard
Overview In this article, you will learn about Sellercloud’s Sales Dashboard. This dashboard shows sales revenue and quantities, total and per day, and the daily averages for a selected period. You can see information about the following: Sales revenue per day with total sales and profit noted at the top. […]
- Orders Summary by Date Range
Overview In this article, you will learn about Sellercloud’s Orders Summary by Date Range report. This report summarizes all orders within a specific date range, including information about order details, financial summaries, and customer details. You can see the following: Order Summary: Customer Name, Orders, Quantity, Subtotal, Shipping, Tax, Discount, […]
- Orders Detail by Date Range
Overview In this article, you will learn about Sellercloud’s Orders Detail by Date Range report. This report shows details about all orders within a specific date range, including information about order details, financials, and shipping details. You can see information about: Order Details: Order ID, Channel, Channel Order Number, Quantity, […]
- Refund Summary
Overview In this article, you will learn about Sellercloud’s Refund Summary report. This report provides an overview summary of all refunds processed in a specific period. It includes information about the refund, the original order, and the customer. You can see the following: Refund Summary: Refunds, Payments, and Grand Total. […]
- Qty By Component Summary
Overview In this article, you will learn about Sellercloud’s Qty By Component Summary report. Unlike other reports, which are typically focused on the sales of the kit parents, this report gives insight into the trends of individual items and summarizes the total quantity sold for each product, whether as a […]
- Qty By Component Detail
Overview In this article, you will learn about Sellercloud’s Qty By Component Detail report. Unlike other reports, which are typically focused on the sales of the kit parents, this report gives insight into the trends of individual items and details the total quantity sold for each product, whether as a regular […]
- Qty Sold By Channel (by Component)
Overview In this article, you will learn about Sellercloud’s Qty Sold By Channel (by Component) report. This report shows the total product quantity sold as a kit component on each channel in a specific period. The report also includes sales of the component in independent kits as well. You can […]
- Qty Sold By Warehouse (By Component)
Overview In this article, you will learn about Sellercloud’s Qty Sold By Warehouse (By Component) report. This report provides information about the total product quantity sold as a kit component from each warehouse in a specific period. The report also includes sales of the component in independent kits. You can […]
- Reconciliation Details
Overview In this article, you will learn about Sellercloud’s Reconciliation Details report. This report goes into detail about all transactions related to a specific settlement. Reconciliation reports are intended to match the transactions recorded in an online store’s financial records to those processed by payment gateways and banks to ensure […]
- Reconciliation Summary
Overview In this article, you will learn about Sellercloud’s Reconciliation Summary report. This report provides a summary of all transactions related to a specific settlement. Reconciliation reports are intended to match the transactions recorded in an online store’s financial records to those processed by payment gateways and banks to ensure […]
- Line Summary
Overview In this article, you will learn about Sellercloud’s Line Summary report. This report summarizes the financial settlements, including revenue information and other details. Settlement is the process of transferring funds from a payment processor or acquiring bank to a merchant’s bank account. The settlement process reconciles the transactions and […]
- Tax Collected by Settlement
Overview In this article, you will learn about Sellercloud’s Tax Collected by Settlement report. This report provides a summary of the tax collected for all settlements. It includes transactional, financial, and location information. Settlement is the process of transferring funds from a payment processor or acquiring bank to a merchant’s […]
- Reconciliation By Order
Overview In this article, you will learn about Sellercloud’s Reconciliation By Order report. This report provides a reconciliation overview by order. It includes information about orders, financials, shipping, and handling. Reconciliation reports are intended to match the transactions recorded in an online store’s financial records to those processed by payment […]
- Marketplace Facilitator Tax
Overview A marketplace facilitator is a marketplace that contracts with third-party sellers to facilitate the promotion and sale of physical goods, digital products, and services on its platform. Many marketplace facilitators like Amazon, Etsy, Walmart, and eBay are now required to collect and remit sales tax on behalf of their […]
- OK to Ship Workflow
Delta Alpha Overview Depending on your preferences and the structure of your operations, you can implement an additional verification step into your workflow for processing orders. For example, if you prefer to have a manager verify orders before allowing them to reach your Shippers, they can mark orders in Sellercloud […]
- Word2PDF Labels
Delta Alpha Overview Word2PDF is a convenient Sellercloud feature that lets you generate and print customized Product Labels directly into PDF format. You can build your own custom template by following the steps in this topic. App Setting EnableWordToPDFProfile must be enabled for this workflow! Contact Sellercloud Support to ensure […]
- Product Alias
Delta Alpha Overview A product Alias is an alternative reference of a given product that allows you to track and manage your product inventory across multiple channels. Adding Aliases to a product makes it easier to find it in the system and in the warehouse. Add Aliases An alias can […]
- Waytopay.me and PayTrace Integration
Overview PayTrace is a payment gateway service that allows businesses to accept payments for customer orders securely. PayTrace provides merchants with tools to manage their transactions, process refunds, and generate detailed reports on activity. In this article, you will learn how to integrate Sellercloud’s Waytopay.me application with PayTrace. This integration […]
- ConnectBooks Integration
Delta Alpha Overview ConnectBooks is an integration tool that connects your accounting software to Sellercloud. Integrating Connectbooks with Sellercloud lets you sync your data across multiple business platforms, helps streamline your workflow, and provides a comprehensive view of your finances. ConnectBooks provides detailed financial analytics and reporting, automated bank reconciliation, […]
- Sellercloud Mobile Applications
Overview In this article, you will learn about Sellercloud’s mobile application. Like Sellercloud in a web browser, the mobile app allows you to manage your catalog, inventory, orders, warehouses, shipping, and fulfillment. You can access all the features you are already familiar with from your Android or iOS device. The […]
- Reebelo Account Integration
Delta Alpha Overview Reebelo is a leading online retailer of new and refurbished phones, tablets, and other electronics. You can integrate your Reebelo account with Sellercloud through customized Profiles and Scheduled Tasks. The workflow allows regular Inventory and price updates, order import, and tracking export. You can sign up for […]
- Custom Reports
Overview Sellercloud offers a wide variety of reports that enables you to track, analyze, and understand your progress, allowing you to make informed business decisions. These built-in reports come as a standard feature and are accessible to all customers. However, we understand that some users may require additional reporting functionality. […]
- Metric Order Details Report
Overview In this article, you will learn about Sellercloud’s Metric Order Details report. This report lets you track and analyze the details of specific orders and see an overview of products, costs, and shipping. You can see the following: Order information: Order Number, Channel Order Number, Order Date, Product Count, […]
- Wholesale Customers Overview
Wholesale customers can be configured under the Customers tab. Add the customer and configure the following settings: Mark customer as Wholesale Customer – to auto mark orders from the customer as wholesale. Allow Shipping unpaid orders – to allow order to be shipped without payment, as wholesale customer pay periodically. Tax […]
- Amazon Fee Types
Below is a list of fee types that Amazon has used. Transaction Type Payment Type Payment Detail A-to-z Guarantee Claim Amazon fees Commission A-to-z Guarantee Claim Amazon fees FBA Weight based fee A-to-z Guarantee Claim Amazon fees FBA per order fulfillment fee A-to-z Guarantee Claim Amazon fees FBA per […]
- Shipping Package Types
Delta Alpha Overview A package type is the type of container or packaging that is used to hold and protect the items being shipped. There are many different types of packages that can be used for shipping, including envelopes, boxes, tubes, and padded mailers. The type of package that is […]
- Amazon Products: ASIN Merge Audit
Delta Alpha Overview Sometimes, Amazon merges two ASINs when there are identical products on separate ASINs. The merge results in a deleted ASIN, which can cause multiple problems. Amazon will notify sellers when their listings have been merged. The Amazon ASIN Merge Audit allows you to apply a new ASIN […]
- Shopify Metadata
Delta Alpha Overview Shopify metadata refers to two types of data: meta tags and meta fields. Shopify meta tags, or product tags, are metadata used by external search engines, such as Google. Meta tags can be meta titles, meta descriptions, and meta keywords. Shopify meta fields are used to reference products […]
- Magento Tier Pricing
Delta Alpha Overview In Sellercloud, Tier Pricing can be applied to Magento Products in order to reduce the product price by a set discount percentage. This type of product discount is specific to each Magento Customer Group and is typically issued for wholesale customers. The discount value can be adjusted […]
- Sears Product Properties Overview
Delta Alpha Overview The Sears Properties page contains all product attributes related to Sears. On this page, you can manage products and get them ready for listing on Sears. Product Fields Explained ATTRIBUTE DESCRIPTION GENERAL PANEL Sears Enabled Products that are not enabled with be considered to have zero qty […]
- Sell on UnbeatableSale Overview
UnbeatableSale (unbeatablesale.com) is a growing marketplace averaging over 5 million unique visitors per month. UnbeatableSale is a great place to market items and can be be managed easily from within SellerCloud. As a fulfillment channel, UnbeatableSale is actually purchasing the product from you when a customer buys it on their website. UnbeatableSale will then […]
- NetSuite Tracking import
NetSuite Get Tracking Order Export You need to be using the Order Export plugin in order to be able to pull in the tracking information later on from NetSuite. Create a saved search for unshipped orders that are NSExported (a custom column you created for the order export). The plugin […]
- Receive an RMA (Return) in Receivebridge
Overview This article provides the steps for receiving an RMA in Receivebridge. Receive an RMA (Return) in Receivebridge To receive an RMA, in Receivebridge: Click the RMA tab. Click Scan RMA. Enter the RMA number in the RMA field. RMA number is located on the return label generated by Sellercloud […]
- Get Amazon Buy Box Price
Overview The Amazon Buy Box is the white box on the right-hand side of a product’s detail page on Amazon, where customers can begin the purchasing process. When multiple sellers are offering the same product, Amazon uses a variety of factors to determine which seller’s offer should be displayed in […]
- Amazon Products: Business Price
Delta Alpha Overview Amazon Business sellers have the option of offering a special business price and tiered discounts to customers. Read more about Amazon Business here. Set Business Prices and Discounts You can set business prices and discounts either individually per product, or in bulk via file import. Individually Go […]
- Information Created When Posting Detailed Purchase Orders to QuickBooks
QuickBridge will create the following in QuickBooks when Posting Detailed Purchase Orders The following accounts will get created in the Chart of Accounts Income Accounts: Sales Shipping and Delivery Income PO Discount Other Current Asset Accounts: Inventory Cost of Goods Sold Accounts: Purchases – Resale Items Freight and Shipping Costs […]
- Sell on Cymax
Cymax is a site that sells home and office furniture. SellerCloud can integrate with Cymax using scheduled tasks and specific plugins. Required Custom Company Settings (the values for those will be provided by Cymax): CymaxSellerISAID CymaxISAID CymaxISAControlNumber CymaxSTControlNumber CymaxGSControlNumber Required Order Custom Columns: CymaxWayBillNumber – Here we save the freight shipment […]
- Custom Export
Delta Alpha Overview Sellercloud allows you to customize the product information you are exporting with the Custom export tool. This lets you choose the exact columns you want to export instead of using a predefined template.This tool is very useful when you want to update custom columns or when you […]
- Rush Orders
Delta Alpha Overview If the customer pays extra to upgrade the shipping service, then the order is considered rush and will be delivered faster than a standard shipment. In Sellercloud, you can mark your orders as Rush and set the services to Rush by preference. Set Rush Services Mark Services as Rush You can […]
- Customize Your Sellercloud Interface
Delta Alpha Overview You can customize your Sellercloud interface to make it compatible with your specific needs. Learn how to change the way the information is displayed on your Sellercloud interface. Global Search The Global Search function lets you search quickly within Sellercloud when you know the exact SKU, order […]
- VAT Invoices
When selling on the European markets customers will require VAT(Value Added Tax) Invoices. More information on VAT can be found here. There is a specialized VAT Invoice Plugin (VAT Format) in SellerCloud that can be used in case such invoice is required. The plugin can be uploaded on your server […]
- NetSuite Integration Overview
NetSuite is an Enterprise Resource Planning software, offering a cloud-based ERP solution and much more, for any sized business in every industry. SellerCloud is integrated with NetSuite, enabling you to power your online sales using SellerCloud’s multi-channel solution. The integration supports inventory import, order export, and tracking import. NetSuite is […]
- NetSuite Order Export
NetSuite order export Create a custom column on the order called NSExported. Create a custom column on the order called NetSuiteOrderID. This stores the TranID of the NetSuite order in NetSuite for later access (in the tracking export, etc.). When creating a saved search for NetSuite orders to be exported, […]
- Global Search Options
Delta Alpha Overview In this article, you will learn about Sellercloud’s Global Search. The Global Search feature allows for quick access to any page in Sellercloud and provides data from all of your companies. Although it’s usually best to enter a specific SKU, Order Number, PO Number, and […]
- Sell on Boscov’s
Boscov’s is regional retailer of brand name fashion items and apparel as well as home furnishings. Boscov’s retail outlets are concentrated in Pennsylvania and its environs, and sells online at boscov.com. SellerCloud is integrated with Boscov’s online supplier program via Commerce Hub. SellerCloud interacts with Commerce Hub, allowing you synchronize […]
- Payments & Refunds By Order
Overview In this article, you will learn about Sellercloud’s Payments & Refunds By Order report. This report shows payment and refund information for each individual order and shows a sum of all payments and refunds for the selected time range. Note that the report only shows orders created within the […]
- Channel Product Restrictions
Delta Alpha Overview You can restrict products and brands from selling on specific channels. Products individually specified, as well as those related to restricted brands, will not be posted or updated on the channel(s) and will be excluded from inventory and pricing feeds. Product Restrictions Some suppliers have restrictions on […]
- Orders Overview
This article indexes a number of order-related articles for your convenience. Creating orders Import Orders Automatically – Most channels are integrated to automatically download orders. Import Orders Manually – Orders can be imported manually for channels that are not integrated. Orders can be imported manually or scheduled to pull from […]
- Company Addresses
Overview In this article, you’ll learn how to configure your company address, company profile per channel, and address book in Sellercloud to improve shipping processes. Configure your Company Address Your Company Address is used as the Ship From address on orders and invoices and is the default Ship To address on purchase orders. To configure […]
- Order Fulfillment Overview
Sellercloud makes it easy to fulfill your orders with features like picklists, scan and ship, automated tracking number retrieval, and more. See the topics below for a detailed explanation of Sellercloud’s fulfillment process. Shipping Overview Picklist Overview Track Delivery Date Scan and Ship
- Inventory Adjustment Audit
Overview In this article, you will learn about Sellercloud’s Inventory Adjustment Audit. This report is useful for tracking adjustments to your product inventory. You can see information about: Products and warehouses – SKU, product name, warehouse, warehouse ID, bin, and bin ID. Inventory adjustments – date, quantity, adjusted by, user […]
- Product Line Summary
Overview In this article, you will learn about Sellercloud’s Product Line Summary report. This report summarizes item costs, revenue, and average profit for products based on orders in a specific time period. You can see information about: Products – name, SKU, product type, warehouse, vendor, and brand. Profit and loss […]
- Shopify Inventory and Price Management
Overview Inventory and pricing changes are automatically updated on a regular basis. Only products that have inventory and pricing values different from the values on the Shopify active listing are included in the automatic feed. Automatic controls can be enabled/disabled on the Website General settings page (Settings > select a company > […]
- Sell on OpenSky
OpenSky is a marketplace with a wide range of product categories. Merchants sell under their own name and have their own store, complete with a branded banner and company description. Register to sell on OpenSky here. SellerCloud can easily import OpenSky orders and export tracking using import/export plugins, eliminating the need […]
- Orders Ship to US Territories (PR, GU, VI, MH)
Overview When orders ship to US Territories like Puerto Rico, Guam, or the Virgin Islands, they can be treated differently by carriers. Learn how to handle these orders based on the carrier you use. Ship via UPS Orders for Puerto Rico, Guam, and the Virgin Islands are considered international by […]
- Shipping Cost Adjustments
Delta Alpha Overview Sellercloud lets you update the order’s Shipping Cost by making Shipping Cost Adjustments. If the estimated Shipping Cost in the order differs from its actual value, you can manually adjust it at the carrier level or within individual FBA Inbound Shipments. This feature can be used when you […]
- Order Promise Date (Ship-By Date)
Overview The order promise date is the Ship-By Date – the date by which you need to ship the order before the channel marks it as late shipping. The promise date is based on the lead time to ship on the listing and is calculated by counting business days only. You can […]
- QuickBooks and QuickBridge Permissions
Overview Before Quickbridge can transfer data into Quickbooks, you must have adequate permission status in both Quickbooks and Quickbridge. Otherwise, you will get the following error: Access to ________ folder is denied. Read more about Quickbooks permissions in this external article. Grant Permission in Quickbooks Pro Go to Menu > […]
- Import Walmart Marketplace Settlements
Delta Alpha Overview A settlement is sent by a channel with information about order-related fees, commissions, and taxes. Walmart Marketplace settlements are imported automatically into Sellercloud. The import updates commissions, taxes, and fees. Manage Walmart Marketplace Settlements You can see all settlements from Settings > Companies > Manage Companies > […]
- Compatible Hardware
Overview In this article, you will see the top recommended hardware – printers, scanners, scales, and card swipers compatible with Sellercloud. If your hardware is not listed, contact Sellercloud Support to check its compatibility. To buy Skustack-related items, go to the Skustack Store. Recommended Hardware Refer to the lists below […]
- Order Cancellation and Refunds Workflow
Delta Alpha Overview In this article, you will learn how to refund and cancel orders. If your order is fully shipped, order cancellations and returns should be handled through an RMA, from which a refund can be issued if needed. Cancel an Order The process of cancelling an order that […]
- Wayfair Account Integration
Delta Alpha Overview Sellercloud integrates with Wayfair for both B2B and B2C accounts. Sellercloud’s Wayfair integration allows sellers to seamlessly manage their Wayfair stores from one central location. The integration eliminates the need for manual entry and updates and provides automatic inventory and pricing updates to ensure the seller’s store […]
- Sell on Woot
Woot, the original daily-deal site, is a popular and fun place to offer great deals. Woot is famous for its “Woot of the Day” sale and for its wacky product descriptions. Learn more about becoming a vendor for Woot on their Vendor Portal. Integrating Woot SellerCloud’s integration is comprised of […]
- Order Profit Calculation – Cash vs Accrual
Delta Alpha Overview When calculating profits, Sellercloud allows you to switch between Accrual Accounting and Cash Basis Accounting. The difference lies in the time when the revenue and costs of an order are recognized. Revenue for Cash Basis Accounting is recognized after payment is received and is based on the Amount Paid. Revenue for Accrual Accounting is […]
- Seller Fulfilled Prime
Overview Amazon expanded its Prime Member benefits program to extend shipping benefits to merchant-fulfilled listings. Sellers who have proven their ability to meet Prime customers’ expectations for service can enroll in Seller Fulfilled Prime. Learn about eligibility and program requirements (requires login). With Prime orders, you do not ship from […]
- Shipping Dashboard
Overview The Shipping Dashboard focuses on shipping costs. It shows total shipping costs, and per carrier method breakdown for a selected date range. Shipping costs include FBA shipping costs as they become available on the settlement report. Shipping Dashboard Graph and pie charts provide a visual breakdown and comparison of […]
- Orders Dashboard
Overview In this article, you will learn about Sellercloud’s Orders Dashboard. This dashboard allows you to effectively track and evaluate orders, making identifying patterns and trends in order activity easy. The page is divided into sections, each displaying specific information to help gain a deeper understanding of business performance. It […]
- About QuickBridge
Check out our latest QuickBridge Enhancements! Take a short tour of SellerCloud’s QuickBridge application. About QuickBridge SellerCloud’s QuickBridge is a desktop application that integrates your SellerCloud data with QuickBooks. Having this data in QuickBooks will help you determine your overall profitability more accurately. QuickBridge offers 2 ways to post data […]
- Repricing Products / Integration with Repricers Overview
Check out this short tour on repricing products automatically in Sellercloud and in various marketplaces! Sellercloud integrates with third-party repricers, such as Informed.co (formerly AppEagle) and channelmax.net, to adjust prices based on competitor prices. Sellercloud can reprice your items based on fixed rules, such as a profit margin. This means that […]
- Post Detailed Shipped Orders to QuickBooks
Overview Posting detailed shipped orders to Quickbooks will create an individual invoice for each order. However, there are settings to create a generic customer for each channel. Ensure that your Quickbridge settings are configured to your requirements. If you only want to post order totals for profit and loss, use […]
- Profit and Loss Reports Overview
Overview In this article, you will learn about Sellercloud’s Profit and Loss (P&L) reports. These reports allow you to have a clear understanding of your profit and loss trends. They provide insight into revenue, expenses, and overall profitability, allowing you to make better decisions and track progress. The P&L reports […]
- eBay Auctions
Delta Alpha Overview You can adjust eBay auction schedules from Sellercloud and post auctions individually or in product groups. Learn how to manage eBay auctions in the following article. Post Auctions When you list an item for sale in an eBay auction, you choose a starting price and any interested […]
- Gift Cards
Delta Alpha Gift cards can be assigned to customers and used as payment in orders. Using gift cards requires selecting Enable Order Gift Certificates/Cards in the Client Settings. Add a gift card to a customer Go to the Customers > Manage Customers and search for the one in question. After selecting the customer […]
- Basics of Sellercloud
Overview This topic provides a high-level introduction to Sellercloud’s modules, features, functions, and software applications. You can review each key feature provided below. Getting Started Account Management After your account is created, your server ID, which connects to web services, the Sellercloud API, and the Sellercloud interface, is visible on […]
- Information Created When Posting Detailed Shipped Orders to QuickBooks
Overview When posting detailed shipped orders from Quickbridge > Quickbooks Posting Options > Post Detailed Shipped Orders, Quickbridge creates the following accounts, items, vendor names, customer names, and classes in Quickbooks. Chart of Accounts These accounts are created in the Chart of Accounts. Bank Accounts SC Other Interim Account SC […]
- Shipped by Newegg (SBN)
Overview Shipped by Newegg.com (SBN) is a fulfillment service that is both efficient and price-conscious. There are three steps to start using this feature: Set up your SBN seller account (one-time task) Create an SBN shipment Generate a shipping label You may want to use the buy shipping labels from […]
- Paypal API For eBay Overview – Legacy
All eBay sellers will eventually be required by eBay to use Managed Payments. If you have not received an eBay notification: You do not need to take any action at this time. If you have received an eBay notification: eBay has already given you a deadline by which you must […]
- Amazon Restock Date
Delta Alpha Overview The Restock Date option allows customers to buy products listed on Amazon that are currently out of stock, but that will be available soon. Restock dates only work when the item has zero quantity. Set Amazon Restock Date You can set Amazon Restock Date individually per product […]
- Receivebridge Settings
Overview Receivebridge helps manage Purchase Orders and received inventory in Sellercloud. This article explains the Receivebridge settings in detail. Settings To access the Receivebridge settings, navigate to Menu > Options. Web Service URL – a target URL for the web service that Receivebridge will use to connect to the client’s […]
- Import Shadows
Delta Alpha Overview A Shadow Product is a type of virtual product. It “shadows” a real product (Parent), and its inventory count is linked to an actual inventory SKU, but it can have its own alternative product profile. Shadows let you manage the details for a single product while maintaining […]
- InventoryMaxQuantity
Delta Alpha Overview In Sellercloud, the Inventory Max Quantity option limits available inventory so that it never displays the full quantity on the channel, even if more is available. For example, if there are 500 units available for a specific product and the Inventory Max Quantity is set to 10, a quantity of 10 […]
- FBA Removals
Overview FBA Removal Orders are requests for Amazon to ship back FBA inventory to the merchant. While the actual order must be placed on Seller Central, the removal order will automatically create a warehouse transfer in Sellercloud, which can be received when the shipment arrives at the merchant’s warehouse. This […]
- Houzz Listing Management
Overview Houzz.com is a marketplace dedicated to products for the home. More than just a place to shop, Houzz presents itself as a source of information, tips, and inspiration for home design and decoration. Post products to Houzz In order to list a product on Houzz, it must be Houzz […]
- Houzz Account Integration
Delta Alpha Overview This article reviews how to link your Houzz and Sellercloud accounts to post products, manage listings and enable automatic updates. Integrate with Houzz Setting up an API integration is the preferred way to integrate with Houzz in Sellercloud. Orders pulled via the API integration will be marked […]
- FBA Shipments – LTL Shipments
Delta Alpha Overview Sellers in Amazon’s Partnered Carriers Program can choose LTL shipping for their FBA inbound shipments. With LTL shipping, Amazon’s carriers pick up and deliver your shipment at fixed rates billed to Amazon, which are then passed on to sellers as inbound transportation costs in your Amazon settlement. […]
- Inventory by Warehouse Summary
Overview In this article, you will learn about Sellercloud’s Inventory by Warehouse Summary report. This report shows the total physical, reserved, and available inventory and the value of some or all products in each warehouse for a specific period. You can see information about: Resources – products and warehouses. Inventory […]
- Vendor Central Shipping Workflow Package Configuration
In order to request routing for Vendor Central shipments, the packages must be configured with the pallet count (if any), carton count, carton contents, weights and dimensions. There are several ways to set up the package configuration: Manually Auto Generate using case qty In bulk with a File Upload To […]
- Product Bin Inventory Management
Delta Alpha Overview Due to warehouse reorganizations, too many products in an existing bin (spillover), or the need to remove damaged items from a bin, you may need to adjust recorded quantities in individual bins and make transfers of quantities between bins. Sellercloud facilitates this through the Warehouse Bins function. […]
- Deliverr Fulfillment Integration
Overview The integration of Deliverr Fulfillment with Sellercloud allows you to effortlessly exchange order information. You can set up Deliverr with a Sellercloud account and allow it to handle orders assigned to the Deliverr Ship From Warehouse. Deliverr is an established and reliable third-party logistics provider for those who sell […]
- Order Shipping Warehouse
Overview When you create an order in Sellercloud, it will automatically be assigned to the Ship From Warehouse. You can control the assigned warehouse based on the channel of the order or how the order is being fulfilled – for example, if it’s being drop-shipped or shipped via FBA. You […]
- Product History Records
Delta Alpha Overview Sellercloud allows you to view the edit history of each product from the catalog. All the changes made to a product are logged in the Change Log which is available in a separate tab on the product’s Toolbox bar. Access the Product Change Log To see details […]
- Salesman Cost
Overview Some businesses add a percentage to items’ purchasing costs to account for external costs such as warehousing and repackaging fees. This added cost is called Salesman Cost and is used instead of the original cost when calculating a salesperson’s commission. It can be manually set for each product, allowing […]
- Google Shopping Account Integration
Delta Alpha Overview Learn how to link your Google Shopping and Sellercloud accounts to post products, manage listings, and enable automatic updates. Integrate with Google Shopping This procedure involves numerous configuration steps in both Sellercloud and the Google Merchant Center. In order to integrate your Google Shopping account with Sellercloud, […]
- Vendor Central Shipping Workflow
Overview Vendor Central is Amazon’s program for qualified vendors to become suppliers of merchandise to Amazon. In this program you, as the supplier, will ship the order to Amazon. This article explains the shipping process in Sellercloud for the Vendor Central orders, including routing, carton labels, shipping labels, tracking, and […]
- Product Types
Delta Alpha Overview Learn more about product types and ways to manage them. In this article, we’ll discuss how to create, edit, and import product types. Product Types Explained Product Types is a product categorization tool. After a product is created, it can be assigned to a product type and […]
- Queued Jobs
Delta Alpha Overview The Queued Jobs tool schedules tasks with a long processing time to run in the background. Queued Jobs can be scheduled to start at any time, which can be useful for heavy jobs. These can run at night or off-peak hours to increase server efficiency. Sellercloud can […]
- Shopify Account Integration
Delta Alpha Overview Shopify is an all-in-one e-commerce platform that allows to easily set up an online store and manage product listings. Integrating Shopify with Sellercloud will let you publish and update listings, download orders and upload tracking information directly from Sellercloud, and get automatic inventory updates once an order […]
- FBA Shipment Box Defaults
Delta Alpha Overview You can optimize the FBA shipments packaging process in Sellercloud by setting up customized shipment box defaults and using them later when creating new shipments. Add Shipment Box Defaults Go to Inventory > FBA Inbound Shipments > Shipment Box Defaults. Click the Add button to add a […]
- Kit Products
Delta Alpha Overview Sellercloud supports the creation of kits. A kit is comprised of products called Components or Children. The combination of these products is sold as a single item. Kits can consist of multiple units of a single product or a group of different products. Kit Types You can […]
- Export Product Information
Delta Alpha Overview Sellercloud allows you to export products and product information so that you can gather data for multiple products at a time. You can export product inventory information, images, kits, shadows, and variations as well as channel-specific information. Sellercloud offers an array of product export types. The main […]
- Product Shipping Preferences
Delta Alpha Overview You can configure your products’ shipping preferences (like preferred shipping method, shipping weights and dimensions, shipping costs, and packaging information). This will be displayed on your products’ orders in Sellercloud and Shipbridge. In this article, you will learn more about configuring your products’ shipping preferences. Shipping Preferences Overview […]
- Product MAP and MSRP
Delta Alpha Overview Sellercloud helps you manage Minimum Advertised Price (MAP) and Manufacturer’s Suggested Retail Price (MSRP) prices for each product, and broadcast them to different sales channels. While MAP pricing focuses on the minimum product price, the MSRP represents the product price recommended by a manufacturer. Set […]
- Channel Vacation Mode
If you will be unable to process orders for an extended period of time; for example, you are going on vacation, you have the option to set your channel account to vacation mode. This action must be applied to the actual channel account, such as Seller Central. Click the links […]
- Channel Management
Overview Selling your products on multiple marketplaces requires you to deal with multiple SKU’s, barcodes, product descriptions, customer feedback, inventory controls and shipping management. Now you can manage your daily tasks related to all of your sales channels from a single interface. Watch this video on the benefits of using […]
- RMA Workflow
Delta Alpha Overview Return Merchandise Authorization is the proper workflow for managing an order return. RMAs let you track a return from first contact with the customer until it is received back into your warehouse. In this article, you will learn about the full workflow of an RMA. Configure Return […]
- Product Inventory Reserves
Delta Alpha Overview You can set aside an inventory amount to be used for a selected channel or customer. This inventory amount is called product inventory reserve. The reserve has a specified quantity and a time period during which it is active. While active, the reserved amount is deducted from […]
- Import Order Shipping Cost
Delta Alpha Overview Shipping rates quoted by your carrier are estimates based on the information you have supplied. Other shipping charges may apply, and your final Shipping Cost may differ from the estimate, which will cause discrepancies in your orders’ Profit and Loss reports. Because it is important to keep accurate […]
- Backorders
Delta Alpha Overview Sellercloud can mark an order with a BackOrder status when a customer orders an item that is out of stock. This allows it to be fulfilled at a later time once inventory for that product has been replenished. This article explains several ways to help you effectively […]
- Safety Quantity
Overview The Safety Quantity serves as a buffer between the amount of inventory you have and the amount Sellercloud sends to the channel. This helps prevent the overselling of items in high demand. Safety Quantity is used to subtract a specified amount from the available quantity. For example, if there […]
- Product UPC
Delta Alpha Overview UPC stands for Universal Product Code and is a product identification code that can be used when posting or printing product labels. When adding this product identifier to your SKUs, you can also validate its accuracy and prevent duplicates. In this article, you will learn more about […]
- Transshipping from FBA
Overview When shipping via FBA, the order will be shipped to the customer’s address by default. However, you can transship these orders by changing the Ship To address to your company address. This can be particularly helpful when a customer orders an item that can’t be shipped via FBA (this is common […]
- Use Replacement Products in Shipbridge
Overview Scan and Ship requires you to scan the order items before printing shipping labels. However, items such as batteries can be interchangeable. You can easily configure replacement SKUs for such items and allow Scan and Ship to recognize the replacement SKU. Configure Replacement SKUs in Sellercloud To configure replacement SKUs […]
- Configure Shipbridge
Overview Shipbridge has a user-friendly installation manager and configuration wizard to help you during the installation and configuration process. In this article you will learn how to configure Shipbridge using the Configuration Wizard. Configure Shipbridge Sellercloud offers you several ways of configuring your Shipbridge account, including customizing settings during installation, using […]
- Use UPS Web Services and ConnectShip
Overview UPS Web Services are APIs that allow you to add UPS shipping, tracking, and rate information to your own websites and apps. This makes shipping processes easier and faster by allowing users to access shipping information in real-time. ConnectShip is a shipping management platform by UPS that helps businesses […]
- Ship with FedEx
Overview FedEx is an American multinational delivery services company shipping envelopes, packages, and freight in the U.S. and Internationally. The article explains how to set up FedEx One Rate and FedEx Collect on Delivery options in Shipbridge. FedEx Shipping Settings To set FedEx shipping options, go to Options > Carriers […]
- Shipping with DHL Express
Overview DHL, also known as DHL Express, is a European parcel and freight delivery provider that services international countries. DHL also provides delivery service from the U.S. to international destinations. DHL does not offer domestic delivery services within the U.S. DHL should not be confused with DHL eCommerce, a separate company […]
- Shipbridge Overview
Overview Shipbridge is a robust solution for everyday tasks associated with shipping for businesses of all sizes. Shipbridge imports online orders from your integrated channels, including Amazon, eBay, Newegg and more, into a single interface where they can be fulfilled. Orders that are retrieved from their respective channels can be easily shipped […]
- Order Payment Methods
Delta Alpha Overview Sellercloud allows you to record incoming payments applied to orders and submit them to the relevant gateways for further processing. You can make a payment by check, credit card, or manually. Sellercloud also offers an option to generate a payment link that you can send to customers […]
- eBay Managed Payments
Overview Managed payments helps sellers streamline their business on eBay, and simplifies the experience for both buyers and sellers. Sellercloud automatically verifies that you are using Managed Payments. If your Sellercloud account and eBay account are already linked via OAuth Token, you do not need to do anything. When using […]
- Walmart Fulfillment Service (WFS) Workflow
Delta Alpha Overview Walmart Fulfillment Service (WFS) allows Walmart to pick, pack, ship, and deliver orders with a 2-day delivery guarantee. In this article, you will learn how to use Sellercloud to manage your WFS orders. Sellercloud views WFS as a separate channel from Walmart Marketplace. Sellercloud downloads WFS orders […]
- Prepare a Product for eBay
Delta Alpha Overview In this article you will learn how to make a product ready for eBay by managing the required settings, enabling the product on the channel, and setting Item Specifics and eBay categories. eBay Mandatory Fields For a product to become eBay ready, you will need to fill […]
- Resend Tracking and Invoice Information
Delta Alpha Overview For direct channel integrations, tracking and invoice information gets sent automatically when you ship an order. However, in some cases, you may need to resend or override that information. This article will guide you through the steps of how to do that. Resend Tracking Information Follow the […]
- Google Shopping Settlement Reports
Delta Alpha Overview Settlement reports detail transaction-level credits and debits between you and Google. These details may feature refunds, appeasement, and commissions, and others related to your activities. You can download your reports as a CSV file. Also, keep in mind that you can download settlement reports for a specific […]
- eBay Promoted Listings
Delta Alpha Overview You can boost the visibility and performance of your listings on eBay by creating promoted listings. Learn how to view, edit and create eBay marketing campaigns in Sellercloud. You can check out our webinar on how to boost product visibility with eBay promoted listings here. eBay Marketing […]
- Wayfair Product Properties Overview
Overview In this article you will learn about the different settings and actions available on the Wayfair Properties page. Product Fields Explained To open the Wayfair Properties page, go to Catalog > Manage Catalog > Open a product > Toolbox > Wayfair Properties. This will reveal the following options:General Panel […]
- Bonanza Orders Overview
Overview In Sellercloud, you can enable Bonanza order downloads and export tracking data to update the order status on the channel. Automate Bonanza Order Download and Tracking Export Go to Settings > Companies > Manage Companies > Open a company. In the Toolbox, select Bonanza > General Settings > Edit. In the […]
- Transaction Summary
Overview In this article, you will learn about Sellercloud’s Transaction Summary report. This is a monthly report that provides a summary of revenue and expense transactions. You can see the following financial summary and order details related to your transactions: Financial Summary: Grand Total, Subtotal, Payments, Refunds, Adjustments, Shipping, Shipping […]
- Transaction Details by Date
Overview In this article, you will learn about Sellercloud’s Transaction Details by Date report. This report provides a detailed overview of all transactions made in the specified date range and shows the financial performance of your business. It includes financial information and order details, as well as information about the […]
- Amazon Listings Audit
Overview In this article, you will learn about Sellercloud’s Amazon Listing Audit feature. This feature helps ensure your products’ Amazon Title, located on their Amazon Properties page in Sellercloud, matches the product’s Listing Title in Amazon. This feature is available only in Sellercloud’s original interface. This feature is necessary because […]
- Walmart Marketplace Products: Walmart Repricer
Delta Alpha Overview Sellercloud has a built-in repricer designed to help you with the Walmart Buy Box. The repricer automatically retrieves the current buy box prices and attempts to reprice your listing one cent lower. The repricer only lowers the price. It will not raise the price. It uses the […]
- Returns and Refunds Overview
Overview When a customer wants to return merchandise that was already shipped, it should be processed through an RMA (Return Merchandise Authorization). If the order is not yet shipped, meaning there is no tracking info sent to the channel, it can be cancelled and refunded from Sellercloud. Related articles Configuring Refund […]
- Manufacturers
Delta Alpha Overview A manufacturer is the company that produces your products. In some cases, manufacturers are required by channels for your listings. Sellercloud can communicate this information. In this article, you will learn how to create and manage manufacturers in Sellercloud. Add Manufacturers Go to Settings > Companies > […]
- SAP Business One Integration with Sellercloud
Companies using SAP Business One can integrate with SellerCloud to utilize the multi-channel internet retail functionality while keeping their inventory in sync. This can be done using a combination of the BulkUpdateTool and an OrderExportPlugin. The BulkUpdateTool can be configured to connect directly with the SQL database and extract accurate inventory […]
- Integrate with Wayfair CastleGate Fulfillment
Overview CastleGate is a fulfillment platform that works with many suppliers and offers easy deliveries at low costs- similar to Fulfilled by Amazon (FBA). They keep inventory in their warehouses and when an order arrives they notify Sellercloud that they have the order and it will be shipped. After shipping, […]
- Walmart Marketplace Products: Shipping Override Template
Delta Alpha Overview Walmart requires each product to be assigned to a shipping template. Learn how to set up and download shipping templates for Walmart orders, as well as how to download fulfillment centers and assign them using the SKUs. You will also learn how to update Walmart with this information. Enable Walmart […]
- Walmart Marketplace Products: Categories and Attributes
Delta Alpha Overview The article covers the attributes you can set for a Walmart product in Sellercloud. Update Product’s Attributes You can update Walmart Marketplace attributes manually or in bulk. Manually Go to Catalog > Manage Catalog > Open a product. Toolbox > Walmart Marketplace > Listing Details panel > […]
- Get Info From Walmart
Delta Alpha Overview Walmart Marketplace offers the ability to pull product information similar to the one offered by Amazon. This only works for products in the Walmart catalog. After the item has a Walmart Product Item ID (WPID) assigned, information for that product can be pulled directly from Walmart Marketplace. This […]
- Invoice Settings
Delta Alpha Overview With Sellercloud, you can choose to send your customers an invoice of a standard type or use a customized plugin. The Invoice settings are configured on a company level and allow you to show or hide Product and Order information. Configure Invoices To specify which data to […]
- Pending Order Reserves
Understanding Pending Order Reserves Sellercloud can import ordered item quantities before the order itself is imported and created in Sellercloud (that is, before a new order has been paid). These are known as Pending Order Reserves, which can help prevent overselling by reserving ordered items faster than they would otherwise […]
- NewEgg Account Integration
Delta Alpha Overview Newegg.com is a major e-retailer that has expanded from its niche in electronics into a wider variety of categories. Newegg is popular for its product catalog and customer service. Sellercloud integrates with Newegg’s marketplace and helps you put your products in front of millions of Newegg shoppers. Open […]
- Target Product Properties Overview
Overview Target is one of the largest discount retailers in the United States with a strong e-commerce division. The following product attributes must be filled in for the product to be included in the inventory feed. Product Fields Explained To access the Target page go to Catalog > Manage Catalog > […]
- Managing Vendors and Vendor Properties
Click here for information related to Sellercloud’s original interface. Setting and understanding default vendors You can set a product’s default vendor and default vendor SKU under Product > Toolbox > Purchasing > Default Vendor. You can also assign a default vendor in a bulk update using the column header VendorName. […]
- Authorize.net Setup
Authorize.net can be set up so that you can charge credit cards and issue credit card refunds on phone orders. In the company Settings > click Payment Settings > Select CC processor. On the next page, select Authorize.net and then click the Edit link to enter the credentials from your […]
- Managing SKUs
Click here for information on managing SKUs in Sellercloud’s original interface. Copying a SKU The Copy SKU action enables you to copy product information from one product to an existing product (or multiple products). All information will be copied over, including fields that are blank. This is is similar to […]
- FBA Inbound Shipment Wizard > Tab 6: Shipping
Overview The last step in the FBA Inbound Shipment creation process is to ship the items to Amazon. There are two shipping methods: Amazon partnered (click the link to follow this procedure) – Sellers in Amazon’s Partnered Carriers Program (PCP) can choose this method. Amazon’s carriers will pick up and […]
- FBA Shipments Workflow
Delta Alpha Overview FBA Shipments are important for keeping your stock replenished in Amazon’s fulfillment centers. You can create, process, and fulfill your FBA Shipments from Sellercloud easily by following the workflow described below. Make sure you’ve familiarized yourself with the different settings and configurations before creating your FBA Shipment. […]
- Add a New Product via Channels
Please read first! For information on this function in Sellercloud’s original interface, download this file. Watch this video on adding new products via channels in Sellercloud’s new interface. Check out this short video tutorial on adding products via channels in Sellercloud’s original interface! Some channels, including Amazon, eBay, and Walmart […]
- Related and Replacement Orders
Delta Alpha Overview In this article you will learn how to create and use related and replacement orders. Related Orders Related orders let you quickly process a returning customer online, over email, or by phone. The related orders show the relationship between two orders when shipping an item related to […]
- Credit Memo Workflow
Delta Alpha Overview Sellercloud helps you update your inventory and accounting records upon issued Credit Memos. A Credit Memo is created to log the return of products purchased from the Vendor. It can be created from scratch or from the related Purchase Order. Create a Credit Memo from Scratch If […]
- Ship an Order through ShipBridge Overview
Check out a short tour of shipping an order through ShipBridge! Overview ShipBridge is a robust Sellercloud solution for shipping orders. You can easily ship orders in any way that’s convenient for you. This article provides an overview of the main ShipBridge functionality, including: Shipping and printing labels Preprinting invoices […]
- Print Shipping Labels in Shipbridge
Overview Shipping labels help identify and describe what’s inside a package. Shipbridge makes labeling easy because you can generate shipping labels and connect with all major carriers online. In Shipbridge, you can configure the label printer and the specific format of each label individually. Labels will differ depending on the […]
- Ship From Address in Shipbridge
Overview The Ship From address is the warehouse from which your shipment will be picked up for final delivery to a carrier’s fulfillment center. The Ship From address is not your supplier’s address. Think of the Ship From address as your shipment’s last stop before being delivered to a fulfillment […]
- Get Product Info from eBay
Delta Alpha Overview In this article, you will learn how to get product information from eBay and view related inventory in the active listings report automatically downloaded to Sellercloud. Get Product Info from eBay If you have product(s) listed on eBay, but the product information is not yet in Sellercloud, […]
- Manage your eBay Store
Delta Alpha Overview In this article you will learn how to manage your eBay store, first by choosing the best business policy for each product listing, and then by using both the eBay Deals program and eBay Markdown Manager to increase sales. eBay Business Policies eBay Business Policies are account-level […]
- Listing on Newegg.com Overview
New listings can be published on Newegg using the Newegg API integration. A product must be ready for Newegg to enable posting on Newegg. It should also be “NewEgg Enabled” to send the correct inventory quantity. Make sure that the Newegg API is enabled on the NewEgg General Settings page. […]
- Posting Products on Shopify Overview
Overview SellerCloud allows merchants to post products on Shopify through a centralized platform. Shopify is an all-in-one e-commerce platform that allows you to easily set up an online store and manage product listings. SellerCloud makes it easy to manage product listings, inventory, orders, and more. Read more about Shopify Account […]
- Initial Import of Amazon Listings
Delta Alpha Overview In this article, you will learn how to import products listed on Amazon in Sellercloud. Initial Import of Amazon Listings Go to Settings > Companies > Manage Companies > Open a company. From the Toolbox, go to Channels > Amazon Settings > Reports. Click Request New Report to generate the […]
- Tracking Order Delivery Status
Delta Alpha Overview Sellercloud can automatically check an order’s delivery status based on the tracking number and mark orders as delivered using the carrier’s API credentials. The tracking service only works for orders shipped through your account. This excludes FBA orders and Ship Via FBA orders. Configure Order Delivery Date […]
- Product Age Summary
Overview In this article, you will learn about Sellercloud’s Product Age Summary report. This report shows the age and last sold date of each SKU created during a time period you select. Last sold dates include both individual as well as kit sales of an SKU. You can see information […]
- Disconnecting Inventory from Channels
SellerCloud will regularly update your listings according to the current available quantities. To disconnect the inventory feed when, for example, you have a different system to update listings, or you’re running a daily deal that absolutely cannot oversell: Go to Settings > Client Settings and enable Allow Disconnect Inventory from […]
- Scheduled Tasks
Delta Alpha Overview Scheduled Tasks in Sellercloud let you configure certain tasks for automatic performance and recurrence at specific intervals. You can create tasks to import information, generate picklists, export information and more. Create a scheduled task To create a scheduled task: Go to Scheduled Tasks > Press the green […]
- Direct Fulfillment Account Integration
Overview Vendor Central Direct Fulfillment (formerly Amazon Dropship Central) is Amazon’s vendor dropship program. Amazon will market your products with its branding and you will fulfill orders directly to customers. Sellercloud can integrate with Vendor Central Direct Fulfillment, automatically offering Inventory Upload, Order Download, Acknowledgement Upload, Tracking Upload, and Invoice […]
- Hayneedle Account Integration
Delta Alpha Overview Hayneedle is an online store dedicated to home furnishings and improvement. In this article, you will learn how to integrate your Hayneedle and Sellercloud accounts in order to update product listings on the store site and manage Hayneedle orders directly from the Sellercloud interface. Integrate with Hayneedle […]
- FBA Shipments – Non-Partnered vs Partnered Carriers
Delta Alpha Overview Amazon gives you the option to ship to FBA using their partnered carrier program (PCP). However, you can also ship using a non-partnered account, like FedEx, UPS, or another carrier of your choice. You might want to use those carriers if their rates are more cost-effective than […]
- Variation Images
Delta Alpha Overview Dimension images can be set on Variation products that will display on your listings once posted. This article explains how you can set your Variation Images manually or in bulk. Add Variation Images Manually You can manually set any image for use instead of the default. Go […]
- Import Orders
Delta Alpha Overview Orders can be imported automatically from popular marketplaces as well as from many shopping carts. Each channel is different and requires its own method for order importing. You can import orders from marketplaces that are not integrated with Sellercloud, or from a database, by using the Order Import tool. […]
- ShipBridge End of Day (EOD) Forms
Understanding the End of Day (EOD) form You must generate this form on the day of shipment. You will not be able to pull the EOD form for orders shipped yesterday. Some carriers require End of Day (EOD) forms. This may also be referred to as the Shipment Confirmation Acceptance […]
- UPS WorldShip Setup
Configuring UPS WorldShip in ShipBridge To use UPS as a shipping carrier in ShipBridge, you can configure it by choosing UPS WorldShip or UPS Web Services as the shipping generator. This article will guide you through the steps of configuring UPS WorldShip in ShipBridge. You will also learn how to use a consignee […]
- Integrating Power BI and Sellercloud Platforms
Understanding platform integration requirements Power BI platform integration is only supported on dedicated servers. If you are on a shared server you will need to upgrade to a dedicated server. You will need a VPN account to connect to SQL Server with read-only access. Please contact the SellerCloud support team […]
- Fingerhut Orders Overview
Overview You can automate order downloads from Fingerhut, unship orders in your Sellercloud account, or cancel orders internally after cancelling on the Fingerhut seller portal. Automate Order Download and Tracking Upload To enable automatic order download from Fingerhut to your Sellercloud account: Go to Settings > Companies > Manage Companies > Select a company. In […]
- Sales Summary Report
Overview In this article, you will learn about Sellercloud’s Sales Summary Report. This report shows a summary of sales made on specific dates for a specific channel, company, manufacturer, product type, or vendor. You can see the following: Order Information: Name, Orders, and Units. Revenue: Subtotal, Grand Total, and Payment. […]
- Listing a Variation to Newegg
Newegg manages variation in a group-based mode. This means that unlike eBay, where the Matrix parent alone is the listing, Newegg links listings together to allow the customer to select the appropriate variation. Because the matrix children need to be actually listed on Newegg both the matrix parent and children […]
- Amazon Shipping Templates
Delta Alpha Overview Shipping charges for the Amazon customer are configured in Seller Central as an account level setting. However, those prices can be overridden by attaching an Amazon Shipping Template to individual products. The shipping templates can even be used for Amazon’s international sites. Create Amazon Shipping Templates Go […]
- Imagebridge
Overview Imagebridge is an image uploading tool that connects directly to Sellercloud using web services. You can drag and drop images directly from your desktop onto a product in Sellercloud. Imagebridge also offers basic editing functions. Check out this short tutorial on using Imagebridge to upload eBay and Amazon images: […]
- Merge Orders
Overview Only eBay, Wholesale, and Local Store orders can be merged. By merging multiple orders into one order, you can often save on shipping costs. The most common scenario for merging orders is when the same customer made two separate orders in quick succession. Merge Orders If one of the orders […]
- Fingerhut Account Integration
Delta Alpha Overview Fingerhut is a marketplace that offers low monthly payments options. It operates as a fulfillment channel, where the merchant dropships the order for Fingerhut. Integrate with Fingerhut You must have the following accounts to integrate your Fingerhut account with Sellercloud: ACCOUNT DESCRIPTION Fingerhut Because Fingerhut purchases products […]
- Splitting an Order
Delta Alpha Overview The Split Order action divides an order into two separate orders. This is useful when order items need to be shipped from different locations or when a partial payment is made. Orders can be split in Sellercloud or in Shipbridge. Split Orders in Sellercloud The Client Setting […]
- Configure FedEx
Overview The instructions below describe how to configure a FedEx carrier, including per-company configuration. If you don’t have a FedEx account yet, the corresponding section of this article will help you to create one. You can use FedEx Web Services or FedEx Ship Manager PassPort as the shipping generator. This […]
- eBay Listings Management
Delta Alpha Overview Learn how to prepare a product for listing on eBay, as well as post and update products and variations in Sellercloud. Prepare a Product for eBay Before posting a listing, make sure that your product is ready for eBay. This is done by entering the minimum information […]
- SKU to SKU Transfer
Delta Alpha Overview SKU to SKU Transfer is a seamless method for transferring physical inventory from one product to another. It is typically used when a product is being rebranded, refurbished, or when inventory needs to be consolidated from one SKU to another. One common use case for this transfer is […]
- Walmart Marketplace Listings Management
Overview You can create new listings on Walmart Marketplace directly from Sellercloud. Note that a product must be ready for Walmart Marketplace in order to post new listings, and it should be Walmart Marketplace Enabled to ensure accurate inventory updates. Alternatively, you can post products to existing Walmart.com listings via […]
- Amazon Products: FBA SKU (FNSKU)
Delta Alpha Overview The Amazon FBA SKU, or FNSKU, is an Amazon product identifier for products that are fulfilled by Amazon. An FNSKU identifies a product as yours, and you will need one if you want to create FBA inbound shipments with those products. Check out this video tutorial in our […]
- Product Inventory Physical
Delta Alpha Overview Sellercloud’s Inventory Management Tool allows you to set the current physical inventory count for one or multiple products which lets it display the current inventory amount. In contrast to adjusting inventory, where you enter the amount by which your inventory should be changed, the process of Setting Physical Inventory allows you to […]
- Install Shipbridge
Overview This article aims to help you with the initial Shipbridge installation. If you don’t have any version of the Shipbridge application installed on your computer yet, follow the steps listed below. In case you already have Shipbridge installed and would like to update it, read the Update Shipbridge article. […]
- eBay Refunds and Returns Workflow
Understanding eBay returns and refunds When refunding eBay orders, you’ll encounter the below scenarios: Full and Partial Refunds – Initiated by eBay Full and Partial Refunds – Initiated by User eBay Order Cancellations Each scenario has a different workflow. Learn more about selling on eBay with Sellercloud. Full and partial […]
- Wayfair Orders Overview
Overview The article covers Wayfair orders: adjusting channel settings at the company level. Once integrated with the Wayfair channel, you can adjust automatic orders download, track your inventory and orders, or make refunds directly from Sellercloud. In addition, you can configure the invoices/packing slips either from Sellercloud or via the Shipbridge […]
- FBA Shipments – Troubleshooting Errors
Overview This topic defines the error messages that can appear when creating or shipping an FBA Inbound Shipment and offers troubleshooting solutions. Error Message List ERROR MESSAGE DEFINITION / POSSIBLE SOLUTION NOT_IN_PRODUCT_CATALOG This issue occurs when Amazon.com’s information is not in sync with the information provided by Amazon’s MWS API. This […]
- Product Images
Delta Alpha Overview Sellercloud lets users easily add and manage product and channel-specific images. Make sure that your Image Hosting Settings are configured properly first. Find out how easy it is to upload and manage product images in Sellercloud’s Delta interface. Product Image Types Sellercloud can be set up to […]
- Variation Products (N-Matrix)
Delta Alpha Check out how to create product variations in Sellercloud’s Delta interface! Overview Variations refer to the relationship between products that share common characteristics with minor differences, such as different sizes of a pair of shoes, or baseball caps from different teams. Below you will find more information on […]
- Wayfair Listings Management
Overview This article explains how to update your Wayfair listings. It also covers how to update replenishable products within the Wayfair system. Update Wayfair Listings You can update Wayfair listings manually or automatically. Manually The manual Wayfair inventory updates can be done individually or in bulk. Individually: Go to Catalog […]
- Etsy Shipping Templates
Shipping templates (also known as shipping profiles) must be created on Etsy before you can start using them in SellerCloud. Go to Etsy > Settings > Shipping Settings > Shipping Profiles. After creating a shipping template, you get its ID as follows: Click on the number of listings that use the relevant […]
- Walmart Marketplace Orders Overview
Overview The article explains how to automate the order download, how to map shipping methods, and how to cancel or refund an order in Sellercloud. You can issue a refund for an order or cancel it in case it’s not marked as Ship Confirmed on Walmart. Automate Order Download and […]
- Product Inventory Adjustments
Delta Alpha Overview Sellercloud lets you adjust inventory in both regular warehouses and bin-enabled warehouses. The instructions for both types of adjustments are outlined in the article below. Check out this video tutorial in our Delta interface! Adjust Inventory in Regular Warehouses You can increase or reduce the current inventory […]
- Walmart ESD and EDD
Overview When a customer orders an item from Walmart Marketplace, the company gives the customer an Expected Delivery Date (EDD). Walmart also sends the Expected Ship Date (ESD) and the Expected Delivery Date to the seller so that they can monitor the order fulfillment progress. Expected Ship Date Expected Ship Date (ESD) […]
- Errors in ShipBridge
Overview This article shows common Shipbridge errors and solutions. Errors and Solutions in Shipbridge ERROR SOLUTION CARRIER/SERVICE Form Not Found Usually occurs when Shipbridge cannot find the Fedex ShipManager window. Closing FSM and letting Shipbridge open it automatically should resolve this. Fedex Ship Manager Could not load order chunks: Object […]
- Amazon Tax Code
The tax settings are configured in the Amazon account settings. If your products are displaying the wrong tax code in Seller Central, update the field in SellerCloud and relaunch the product. You can update the tax code on the product in Sellercloud one of three ways: You can set up the […]
- Manage PayPal invoices
Overview PayPal invoices can be generated from Sellercloud and emailed to the customer for payment. Configure PayPal Invoices This feature requires a one-time PayPal configuration: Log into PayPal. Click the account settings icon. On My Profile, click My selling tools. Under API Access, click Update. Click Grant API permissions. Enter […]
