Fraud Protection

Eye for Fraud Protection

Sellercloud integrates with Eye for Fraud online fraud protection software. Orders can be sent directly from Sellercloud to Eye4Fraud for verification and responses will be brought into Sellercloud.

Depending on Eye4Fraud’s response, further processing of the order (putting orders on hold, etc.) can be handled by custom plugins designed specifically for you by Sellercloud developers.

You can automatically select and send specific orders to Eye4Fraud based on pre-defined rule sets;  based on the response, the orders can be kept on hold or released for shipping automatically. Contact Sellercloud for details.

  1. Go to Company Settings > Toolbox > Fraud Protection.
  2. Enter the Eye4Fraud API credentials and save.
  3. On the order detail page, open the P&L tab and press the Post to Eye4Fraud link. Eye4Fraud’s response will be saved on the order notes.

Signifyd Fraud Protection

Signifyd is integrated through an order export plugin and scheduled tasks. Much of this set up will need to be done by Sellercloud Support. Sellercloud Support should refer to the Signifyd Plugin explanation page for detailed instructions.

Orders that pass the fraud check will be marked with the status Order Confirmed. If you want to prevent orders that have not passed the fraud check from loading into ShipBridge, you must:

  1. Go to Company Settings > Toolbox > Shipping.
  2. Check Confirmed Only.

However, because only website orders are managed by the plugin, orders from all other channel will be left as not confirmed. You can either manually mark the orders as Confirmed to allow download into ShipBridge, or use the ConfirmNonWebsiteOrderPostOrderPlugin to mark all non-website orders as confirmed.

Signifyd DOES NOT detect fraud for payments made through Paypal. So, the plugin does not submit Paypal orders but it will mark them Confirmed.
Sellercloud does not submit the orders to be verified by Signifyd. That should be done outside of Sellercloud through your website portal, for example.

However, Sellercloud can create order statuses and notes based on the response from Signifyd. You can use these statuses and notes to manage the orders for shipping. The response will include the following:

TERM DESCRIPTION
 Status
  •  Open, Processing, Held are active and still being processed
  •  Dismissed and Flagged means that it was processed
 Score   0 – 1000. The higher score being the better score.
 Guarantee Disposition
For “Complete Assurance”  accounts
  • APPROVED – CaseApproved
  • DECLINED – Case Declined
  • CANCELLED – Customer cancelled order after submitting payment.
  • PENDING – Approval Pending
  • UNSET, NULL – Order was not yet processed

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