Some channels do not provide customer emails, and some channels do not want merchants sending emails directly to customers. Amazon automatically sends feedback requests to the customer, so there is no need to configure feedback reminders for Amazon in SellerCloud.
To configure order feedback for channels:
- Test your email settings from Email Settings > SMTP settings to ensure they are configured properly. Also, check with SellerCloud Support to confirm that feedback services are running on your server.
- Create an email template: Go to your Company > Toolbox > Email Settings > Email Templates. You can download an example of a template.
- Assign an Email Type to the template; you can set 3 feedback reminders: Go to your Company > Toolbox > Email Settings > Email Templates Assignment. You can assign the template to Feedback Reminder (1st), Feedback Reminder (2nd), or Feedback Reminder (3rd).
All three reminders must be configured for the feedback feature to work properly.
- Select the channels that will use the feedback reminder emails, and the interval before sending them. This is set from the Email Rules. In this case, you need the Feedback Request column enabled for the specified channel, and the three columns for Feedback Reminder on top to be set. Email rules are accessible from the Email Templates link on the top (highlighted in yellow, below) or from your company Toolbox > Email Settings > Email Rules.