Two Factor Authentication (2FA) ensures that your valuable data is protected with two layers of security and that Sellercloud is in full compliance with all of the marketplaces. 2FA is simple to use:
- The first time you log into Sellercloud – You enter your known password, but then input the “second factor.” This is the unique 6-digit verification code that will be sent to you by email.
- After you have used 2FA for 30 days (and every 30 days thereafter) – You reauthenticate in either of two ways:
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- Obtain another unique 6-digit verification code by email and enter it to gain access.
- Scan a QR code provided by the Google Authenticator app on your phone and enter it to gain access.
This method requires setting up the app with your Sellercloud account using these instructions.
First authentication with 2FA
To log into Sellercloud with 2FA:
- On the Login page, you will enter your email address and password > Log In: Enter your credentials > click the icon as shown below.
- On the Two Factor Authentication page, you will request a verification code by email: Select the Send verification code via Email radio button > click the arrow as shown below.
- Open your email and retrieve the code from the auto-generated email, as shown below.
- Enter the code in the Verification Code field > click the arrow as shown below:
- The Sellercloud Home page will appear.
Setting up the Authenticator app
- Install the Google Authenticator app on your phone.
- In the app, click Set up account.
- Click Add Code.
- Open Sellercloud: Open your Employee page > Toolbox > click 2FA.
- Use the Google Authenticator app to scan the QR code.
- You will enter the verification code you receive as follows: Input the code into the Enter Code field > click Test Verification as shown below:
- The Authenticator setup is done, and ready to use for reauthentication.
Authenticating every 30 days
Reauthentication can be done in either of two ways: Email or the Google Authenticator app.
Use email to reauthenticate
This method uses the same steps as your first authentication: Follow these steps.
Use the Google Authenticator
This method requires installing and setting up the Google Authenticator: Follow these steps.
- Open the app and retrieve the code.
- On Sellercloud’s Login page, select the Google Authenticator radio button (if not already selected).
- Enter the code > click the arrow. The Sellercloud Home page will appear.
