Updating Amazon Selling Partner API Connection


This article covers how to get new Selling Partner API tokens to connect Sellercloud to your Amazon account using the new API.

While these steps can be used to get new tokens for any Amazon account, sellers with Amazon accounts for any European and Far East Regions will need to get new Amazon Selling Partner API Tokens before September 23, 2022.

For EU/Far East accounts: These steps should only be completed if your Sellercloud account was last updated on or after July 25, 2022 or else they will not fix the connection.

Identify the affected accounts

For any Amazon North America accounts, the Selling Partner API tokens can be tested from Settings > Companies > Manage Companies > Select a company > Toolbox > Amazon > General Settings by using the action “Refresh Selling Partner API Access Token”. Any errors indicate the connection should be updated using the steps below.

For any Amazon account in the Europe or Far East region, a new token needs to be retrieved using the steps below.

Refer to this page to confirm which region your account belongs to: https://developer-docs.amazon.com/sp-api/docs/marketplace-ids.

Update the connection

Be sure to click the Save button after getting the new token or the new token will not be stored.
  1. In Sellercloud, go to the Amazon General Settings page for all affected companies. To do that, navigate to Settings > Companies > Manage Companies > Select a company > Toolbox > Amazon > General Settings
  2. Click Edit.
  3. To retrieve a new token, click on the three dots on the Credentials panel and use the action “Get Selling Partner API token”. When prompted, log into your Amazon account and confirm API access for Sellercloud. Be sure to log into the correct account for each company!

    For unified accounts: This only needs to be done on the Parent company and non-unified companies. The unified children companies will be updated with the parent.


     

  4. Click Save.

Once this is complete, the Selling Partner API token and expiration date fields will automatically populate on the page. This token only lasts for 1 hour and will be automatically refreshed when the Selling Partner API connection is being used. Do not be concerned if it does not update automatically after an hour at this time.

The action  “Refresh Selling Partner API Access Token will NOT update the tokens as required.

This article covers how to get new Selling Partner API tokens to connect Sellercloud to your Amazon account using the new API.

While these steps can be used to get new tokens for any Amazon account, sellers with Amazon accounts for any European and Far East Regions will need to get new Amazon Selling Partner API Tokens before September 23, 2022.

For EU/Far East accounts: These steps should only be completed if your Sellercloud account was last updated on or after July 25, 2022 or else they will not fix the connection.

Identify the affected accounts

For any Amazon North America accounts, the Selling Partner API tokens can be tested from Settings > company > Toolbox > Amazon General Settings by using the action “Refresh Selling Partner API Access Token”. Any errors indicate the connection should be updated using the steps below. 

For any Amazon account in the Europe or Far East region, a new token needs to be retrieved using the steps below.

Refer to this page to confirm which region your account belongs to: https://developer-docs.amazon.com/sp-api/docs/marketplace-ids.

Update the connection

  1. In Sellercloud, go to Amazon General Settings page for all affected companies (Settings > company > Toolbox > Amazon General Settings). 
  2. To retrieve a new token, use the action “Get Selling Partner API Token”. When prompted, log into your Amazon account and confirm API access for Sellercloud. Be sure to log into the correct account for each company!

    For unified accounts: This only needs to be done on the Parent company and non-unified companies. The unified children companies will be updated with the parent.


     

  3. The Selling Partner API token and expiration date fields will automatically populate on the page. This token only lasts for 1 hour and will be automatically refreshed when the Selling Partner API connection is being used. Do not be concerned if it does not update automatically after an hour at this time.
The action  “Refresh Selling Partner API Access Token will NOT update the tokens as required.

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