Shift4Shop (3D Cart) Orders

Overview

The Shift4Shop (3D Cart) Account Integration lets you seamlessly manage your Shift4Shop orders directly from the Sellercloud interface. It allows you to download orders, update their fulfillment status, customize shipping methods, and more.

Order Download and Tracking Upload

You can download Shift4Shop orders automatically or manually.

Automatically

To automate the order download and tracking upload processes, as well as control which orders are imported from Shift4Shop to Sellercloud:

1. Go to the Shift4Shop General Settings.Check the following boxes in the Options panel:
   1. Allow Order Download – Download orders from Shift4Shop to Sellercloud automatically.
   2. Allow Tracking Upload – Upload fulfillment information for orders from Sellercloud to Shift4Shop automatically.
   3. Allow Download Shipped Orders (Optional) – Allows orders marked as shipped to be downloaded from Shift4Shop to Sellercloud automatically.
   4. Allow Unpaid Orders (Optional) – Enable Sellercloud to download Unpaid Orders from Shift4Shop to Sellercloud automatically.
   5. Enable Order Download Limit (Optional) – Prevent orders created before a specific date from being downloaded to Sellercloud. You must also select an Order Download Limit Date.

Manually

To download Shift4Shop orders manually:

1. Go to the Shift4Shop Cart Settings.
2. Click Actions and select Import Orders.
   

Shipping Method Mapping

When orders are imported from Shift4Shop into Sellercloud, the customer’s chosen shipping method is also imported. The Shipping Method Mapping tool lets you map the shipping methods sent for each Shift4Shop order to a preferred shipping carrier and service in Sellercloud.

To configure shipping method mapping for Shift4Shop:

1. Go to Company Settings.
2. Click Toolbox and select Sellercloud Plug-in Website > Cart Shipping Method Mapping.
3. The Plugin should be set to 3DCart.
4. Click Edit.
5. Click the + icon to add a new mapping.
   
6. Enter the Website Method Name and choose your desired Shipping Method option from the dropdown menu.
7. (Optional) Indicate if the selected method is intended for Rush Orders.
8. Click Save.

Manage Shift4Shop Orders

Authorized Payment Orders

Authorized Payment Orders are orders where the customer’s credit card has been approved (authorized) by the payment gateway, but the funds have not yet been charged. When a customer places an order in Shift4Shop, the payment gateway can:

• Authorize only – Reserve the funds on the customer’s card.
• Authorize and Capture – Reserve and immediately charge the card.

An Authorized Order is in the first state, where the payment is approved, but not yet captured. In addition to the Shift4Shop General Settings, it is important that you also familiarize yourself with the Shift4Shop Cart Settings and enable Query Order Payment Status if your workflow includes such orders.

Cancel an Order

You can only cancel a Shift4Shop order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA process instead.

To cancel a Shift4Shop order internally:

1. Go to the Order Details Page.
2. Click Actions and select Set Cancelled Internally.
   
3. Enter the reason for the cancellation in the Comments.
4. Click Save.
   

Refund an Order

You can submit refunds to Shift4Shop or issue them locally in Sellercloud to keep your Order Profit & Loss information accurate.

To refund and cancel a Shift4Shop order:

1. Go to the Order Details Page.
2. Click Actions and select Cancel/Issue Refund.
3. Enter a Cancel/Refund Reason.
4. Check the box to the left of the items you want to refund.
5. Optionally, you can adjust the Qty To Refund/Cancel, Shipping Refund, and Tax Refund, which will update the information in the Refund Order Details panel.
6. Check Do Not Send To Website to cancel the order and issue a refund only within Sellercloud.
7. Click Refund. Note that the Order Status gets set to Cancelled.
   

Configure PDF Invoices

You can configure invoices for your Shift4Shop orders. PDF Invoices usually contain information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can also select between Standard Invoice, Channel Specific, Word to PDF, or a plugin.

1. Go to Company Settings.
2. Click Toolbox and select Invoice Settings.
3. Click Per channel preferences.
4. Locate Website in the list and select your preference.
   
5. Click Save.