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Amazon Products: Fulfilled By Status

Overview

FBM (Fulfilled by Merchant) is a fulfillment option offered by Amazon where, as a seller, you are responsible for storing and shipping your own products to customers. This means that you must handle your own packaging and logistics. FBA (Fulfilled by Amazon) is a fulfillment option that allows you to store your products in Amazon’s warehouses and have Amazon handle the picking, packing, and shipping of those products to customers.

You can configure your products in Sellercloud to use either of these fulfillment methods:

  • FBM - Stored and fulfilled by Merchant.

  • FBA - Stored and fulfilled by Amazon.

Check out this short tutorial on choosing FBA or FBM for your fulfillment method.

https://www.youtube.com/watch?v=M-pIyzGE6jU


Fulfilled By Status

Amazon requires sellers to enroll in Fulfillment by Amazon before they can send FBA Inbound Shipments to their fulfillment centers.

You can set a default fulfillment method for all products under a specific company or manually set the Fulfilled By status - individually and in bulk. After configuring this company setting, all products created thereafter will automatically use the default fulfillment status you've defined.


Product Defaults

To set the default fulfillment method for all products in a selected company:

  1. Go to Settings > Companies > Manage Companies > Open a company.

  2. Toolbox > Amazon Settings > Product Defaults.

  3. In the new window, choose the method in the Fulfilled By field > Save.

Products created prior to this setting being configured must be updated manually.


Change Fulfilled By Status

Individually

To set a fulfillment method individually for a product, navigate to:

  1. Go to Catalog > Manage Catalog > Open a product > Toolbox > Amazon Properties.

  2. Click on the Actions menu and select Change Fulfilled By.

  3. In the pop-up window, select Amazon or Merchant and click Save. (The Update on Amazon box is selected by default.)


In Bulk

To change the fulfillment status for multiple products, navigate to:

  1. Catalog > Manage Catalog > Choose your products.

  2. Action Menu > Choose between the following options:

    1. Switch to AFN (Don't update Amazon)

    2. Switch to AFN (Update Amazon)

    3. Switch to MFN (Don't update Amazon)

    4. Switch to MFN (Update Amazon)



Alternatively, you can use our Bulk Update Products tool:

  1. Go to Catalog > Tools > Import Product Info > Bulk Product Update.

  2. Generate a template with the FulfilledBy column and populate it with values of Amazon or Merchant.

  3. Go back to Sellercloud and upload the newly created template.

  4. A bulk update job will be scheduled.

  5. When the job is complete, your products’ Fulfilled By status will show as updated.

The FulfilledBy column only updates the product status in Sellercloud. You can use the column header FulfilledBySendToAmazon will update both the Sellercloud status and send the update to Amazon.


FBA/FBM Discrepancies Report

You should always change a product’s fulfillment method through Sellercloud. This ensures that the information is pushed to Amazon, keeping the status in sync at both locations to prevent overselling and other inventory issues.

To see all items in Sellercloud with discrepancies in their Fulfilled By status, see the FBA/FBM Discrepancies page. This feature shows you items where the fulfilled status in Sellercloud does not match Amazon’s.

To see the FBA/FBM Discrepancies page, navigate to:

  1. Go to Settings > Companies > Manage Companies > Open a company.

  2. From the Toolbox, select Channels > Amazon Settings > FBA/FBM Discrepancies.

  3. The grid shows all items under the selected company with a Fulfilled by Inconsistent status.

  4. If you wish to export this information to Excel, click on the vertical ellipses > Export to Excel.

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