Vendor Central Order Acknowledgment

Understanding the different processes for order acknowledgement

There are two different processes when uploading the Order Acknowledgement file into Sellercloud. If you follow the Vendor Central Shipping Workflow, then you must follow the steps below that align with that process. If you do not follow the Vendor Central Shipping Workflow, then you must follow the directions at the bottom.

Understanding Vendor Central settings related to order acknowledgement

On the Vendor Central General Settings page, you have the option to check Auto Accept All Orders. This setting automatically accepts every order as soon as it is created in Sellercloud, regardless of inventory availability. If enabled, you will not need to follow the steps below to check availability. However, you will still need to manually upload the acknowledgement file to Vendor Central, unless the setting Enable Auto Send Order Acknowledgement (855) is enabled on the Vendor Central General Settings page.

Acknowledging orders using the Vendor Central Shipping Workflow

1. Go to Vendor Central > open the Orders Details page.
2. Click the Action Menu > Check Availability > Go.
3. Determine which items to ship to Vendor Central. You can sort by OrderID, OrderSourceOrderID, or ProductID columns.
   1. To confirm units of an item, enter the quantity in the Qty to Confirm box. Select the Ship and Delivery Date, which must fall between the Must Ship and Delivery Window.
      1. For vendors who ship Freight Prepaid to Amazon, this date should be the expected delivery date of the confirmed quantity. For vendors who ship Freight Collect to Amazon, this date should be the expected ship date of the confirmed quantity.
   2. To backorder units of an item, enter the quantity to backorder in the Qty to BackOrder field and select the BackOrder Date.
      1. For vendors who ship Freight Prepaid to Amazon, this date should be the expected delivery date of the confirmed quantity. For vendors who ship Freight Collect to Amazon, this date should be the expected ship date of the confirmed quantity.
   3. To reject all units of an item, if your Qty to Confirm and Qty to BackOrder are set correctly, then the remainder (if any) will be automatically calculated and refused.
      1. Qty to Refuse is calculated as: Qty Ordered – Qty to Confirm – Qty to BackOrder = Qty to Refuse.
4. After acknowledging all items, click Save. This will add the acknowledged orders to a shipping agenda.
   1. Any items with confirmed or backordered quantity will be added to the same shipping agenda, even if they are from different orders. Backordered items will not be split out; however, you can create shipments to send out items as they become available. Rejected items will have their quantity on the orders updated to 0, and they will not be added to the agenda.
   2. You can choose to have items added to an existing shipping agenda by typing in the Agenda ID in the box at the top of the page. This must be done before clicking Save.
   3. You can have the 855 Order Acknowledgement sent when saving the page, rather than manually sending it by checking Send 855 Order Acknowledgment When Saving. This must be done before clicking Save.
      1. You can have this set automatically every time by going to the Vendor Central General Settings page > check Enable Auto Send Order Acknowledgement 855.
      2. If Auto Accept All Orders is disabled, and Enable Auto Send Order Acknowledgement 855 is enabled, then orders will not be accepted when created in Sellercloud. However, Send 855 Order Acknowledgment When Saving will be selected automatically.
5. Go to the Orders Details page of each order that was just confirmed > Action Menu > Upload Order ACK Accept File (855) > Go.
   1. If Send 855 Order Acknowledgment When Saving is enabled, you can skip this step.

1. You must complete all rows on the page before clicking Save.
2. Do NOT upload the Order Ack Accept File from an order that was just split out of one of the originals (because of backorder quantity). You must upload the Order Ack Accept File from the original order.

Acknowledging orders without using the Vendor Central Shipping Workflow

1. Go to Vendor Central > open the Orders Details page.
2. Click the Action Menu > Check Availability > Go.
3. Determine which items to ship to Vendor Central. (To make this easier, sort by OrderID, OrderSourceOrderID, or ProductID columns.)
   1. To confirm units of an item, enter the quantity in the Qty to Confirm box. Select the Ship and Delivery Date, which must fall between the Must Ship and Delivery Window.
      1. For vendors who ship Freight Prepaid to Amazon, this date should be the expected delivery date of the confirmed quantity. For vendors who ship Freight Collect to Amazon, this date should be the expected ship date of the confirmed quantity.
   2. To backorder units of an item, enter the quantity to backorder in the Qty to BackOrder field and select the BackOrder Date.
      1. For vendors who ship Freight Prepaid to Amazon, this date should be the expected delivery date of the confirmed quantity. For vendors who ship Freight Collect to Amazon, this date should be the expected ship date of the confirmed quantity.
   3. To reject all units of an item, if your Qty to Confirm and Qty to BackOrder are set correctly, then the remainder (if any) will be automatically calculated and refused.
      1. Qty to Refuse is calculated as: Qty Ordered – Qty to Confirm – Qty to BackOrder = Qty to Refuse.
4. After acknowledging all items, click Save and Split Backorder button on the bottom. 
   
   If you haven’t entered any backorder quantity, nothing will be split. A message will be shown indicating the newly created order(s).
5. Upload the Purchase Order Acknowledgement to Vendor Central.
   1. Open the Action Menu from the Check Availability page > Upload Order ACK Accept File (855) > Go.
   2. This will upload the acknowledgement for all orders included on this page. You can also upload acknowledgement for each order individually from the action menu on its’ Order Details page.

IMPORTANT NOTES: 

1. You must complete all rows on the page before clicking Save.
2. Any backorder quantity will be split into a new order, so you can “ship” the confirmed quantity separate from the backorder quantity.
3. Do NOT upload the Order Ack Accept File from an order that was just split out of one of the originals (because of backorder quantity). You must upload the Order Ack Accept File from the original order or from the Check Availability page.