Add a Memaila Email

Overview

Connecting an external email address by adding it to an SMTP Profile allows you to use it to email your customers directly from Sellercloud. If you have already Set Up Memaila, you can add your Team Email Address to Sellercloud’s SMTP settings. 

As a Sellercloud administrator, you have access to a log with details about all actions related to Memaila, such as connecting an account and sending emails.

Download Memaila Accounts

To add your Memaila account to Sellercloud:

1. In Sellercloud, go to Settings.
2. Select Email > Memaila > Memaila Account.
3. Click the Edit icon at the top right of the Memaila Credentials panel.
   
4. Enter your Memaila User Name, Team Name, and Password.
5. Check Is Enabled.
6. Click Save.
7. Click the Verify credentials icon at the top of the panel.
   
8. A success message will tell you that the Memaila token has been fetched successfully.
   When you refresh the page, the Access Token and the Access Token Received On/Expires On fields will auto-populate. The token renews automatically upon expiration.
9. Click Download Memaila Accounts icon at the top of the panel.
   
10. A success message will tell you that the Memaila mailboxes have been downloaded successfully.
    
11. The Memaila Accounts panel will populate the Account ID and Email of the downloaded account.
    
12. Next, configure your SMTP Settings, and you’ll be able to use the Memaila account to email customers from Sellercloud.
    

Memaila Documents

Sellercloud logs all actions related to Memaila, such as obtaining an access token, downloading mailboxes, and sending emails. You can also see details about the corresponding API calls.

To view the log of request and response details:

1. Go to Settings.
2. Select Email > Memaila > Memaila Documents.
   
3. Optionally, use the search filters at the top to find specific events:
   1. HTTP Status – Search by HTTP response status: All, Unauthorized, OK, InternalServerError, or 0.
   2. Document Type – Search by the type of request made from Sellercloud to Memaila: All, Fetch Token, Test Settings, List Mail Boxes, or Send Email.
   3. Keywords – Search by keywords in the Product ID, Order ID, or Feed ID.
   4. Saved on – Select the From and To dates.
4. Click Search, and the log shows all recorded requests and responses matching your search filters. You can see:
   1. ID – The unique identification number of the logged event, searchable with the Keywords filter.
   2. Document Type – The type of request made from Sellercloud to Memaila: All, Fetch Token, Test Settings, List Mail Boxes, or Send Email.
   3. Created On – The date and time of the request.
   4. Product/Order ID – The email’s corresponding Product or Order ID.
   5. Request and Response – The API call’s request and response bodies.
   6. Error – The error message received in response to the request.
   7. HTTP Status – The HTTP response status: All, Unauthorized, OK, InternalServerError, or 0.
   8. Application – The source of the request.