Overview
The Fulfillment Latency marks an item as requiring additional lead time to ship and is updated with the regular inventory update feed. If you set the Fulfillment Latency to 5 days, for example, the product will appear on Amazon with the following message: “Processing takes an additional 4 to 5 days for orders from this seller.”
Set Fulfillment Latency
You can set Fulfillment Latency either individually per product or in bulk via a file upload.
Individually
- Go to Catalog > Manage Catalog > Open a product > Toolbox > Amazon Properties.
- From the Shipping panel, uncheck the Default option and enter a unique value for the Lead Time to Ship. Atlernatively, you can use the Default Fulfillment Latency value by checking the Default box.
The Default Fulfillment Latency option is set on a company level from Settings > Companies > Manage Companies > Open a company > Toolbox > Channels > Amazon Settings > General Settings > Inventory Panel > Default Fulfillment Latency and will be applied to all products that have the Default box checked.
Via File Upload
- Go to Catalog > Tools > Import Product Info > Bulk Product Update.
- Generate a template with FulfillmentLatencyForAmazon and FulfillmentLatencyForAmazonUseDefault column headers. If you want to use unique values and not the default company latency, populate it with values between 1 and 30, set FulfillmentLatencyForAmazonUseDefault to FALSE and update it back to Sellercloud.
Note: Alternatively, you can enable the Default value on your products in bulk by simply updating the column header FulfillmentLatencyForAmazonUseDefault with value True.
The next time an Amazon inventory update is sent, the value will be updated automatically, since it gets included in the inventory feed.
Note: If you have enabled settings that limit the products included in the inventory feed, only those products will have their latency updated automatically. You have to revise the other products’ inventory manually from their Actions menu. You can also push an update to all products in bulk from Inventory > Manage Inventory > Select products > Action menu > Update Inventory On Channel.
Override Fulfillment Latency
You can temporarily override a lead time to ship set at a product level. For example, if you will be away on vacation, instead of setting your account to Vacation Mode, you can use the global setting to temporarily extend the lead time to ship for an extended period of time this will allow customers to continue purchasing your products while delaying the time to ship until after you come back from the vacation.
To override the Fulfillment Latency on a global level:
- Go to Settings > Companies > Manage Companies > Open a company.
- Open Toolbox > Channels > Amazon Settings > General Settings.
- In the Inventory tab, set the Default Fulfillment Latency and enable the Global Fulfillment Latency option.
- Now, the system will set the lead time to ship for all products based on the longer lead time to ship period.
Note: For example, if the default has been set to 5 days and the product to 2 days, the latency will be set to 5 days. If, however, the product has been set to 8 days, the lead time to ship will remain at 8 days even though the global setting has been enabled.
Fulfillment Latency is an Amazon setting to mark an item as requiring additional lead time to ship. If it is set on a specific product, it will be updated with the regular inventory update feed. For example, when set to 5 days, it will appear on Amazon with a message like: “Processing takes an additional 4 to 5 days for orders from this seller.”
Setting Fulfillment Latency
- Fulfillment Latency can be set for a specific product on the Amazon Properties tab.
- It can be uploaded in batch for multiple products by referencing the column header FulfillmentLatencyForAmazon. It can accept any integer value between 1 and 30.
When are changes to Fulfillment Latency updated to Amazon?
The next time an Amazon inventory update is sent, the value will be updated automatically, since it gets included in the inventory feed.
- Please Note: If you have settings enabled that limit the products included in inventory feed, only those products will have their latency updated automatically. Other products will need to have their inventory revised manually (You can push an update to all products in bulk from the Manage Inventory Page using the action Update Inventory On Channel.)
Setting Fulfillment Latency Defaults
To control the fulfillment latency on a company level for
all products, enter a lead time to ship in the Amazon General Settings page.
Enable the Use Default on the product level (can be enabled
with a bulk update with the column header FulfillmentLatencyForAmazonUseDefault in BulkUpdateProducts).
Override Fulfillment Latency
You can also temporarily override a lead time to ship set at a product level. For example, if you will be away on vacation, instead of setting your account to Vacation Mode, you can use the global setting to temporarily extend the lead time to ship for an extended period of time this will allow customers to continue purchasing your products while delaying the time to ship until after you come back from the vacation. To set this, open the Amazon General Settings under Company Settings. Change the default fulfillment latency to the amount of time you want to allow yourself before shipping an item. Now enable the Global Fulfillment Latency option. Now, the system will set the lead time to ship for all products based on the longer lead time to ship period. For example, if the default has been set to 5 days and the product to 2 days , the latency wil be set to 5 days. If, however, the product has been set to 8 days, the lead time to ship will remain at 8 days even though the global setting has been enabled.