Pending Order Reserves

Overview

Sellercloud can import ordered item quantities before the order itself is imported and created in Sellercloud. This usually happens before an order is paid or authorized on the marketplace itself. These are known as Pending Order Reserves, which prevent overselling by reserving ordered items faster than they would otherwise be reserved. This ensures that the quantities are not sent as available on other channels.

Once the order is confirmed, it will be created in Sellercloud, and the Reserve will no longer be flagged as Pending. If the order is Cancelled on the marketplace instead of Confirmed, Sellercloud will release the quantity reserve.

Pending Order Reserves

When a Pending Order Reserve is recorded, Sellercloud will deduct the amount of inventory that has been reserved from the available quantity.

In order to ensure that inventory is kept up-to-date, reserves will be imported regularly, and the corrected inventory will then be pushed to your integrated channels. There are two ways to view pending order reserves: 

To see a list of SKUs with pending reserves:

1. Navigate to Inventory > Pending Order Reserves > Filter your search > Click Search.
2. The results grid will show Product ID, Date, Channel, Company ID, Type, Channel Order ID, Qty, and ParentSKU.
3. You can also export the results. Select the desired rows > Action Menu > Export to Excel > Go.

To see if a specific product has a pending reserve:

1. Navigate to Inventory > Search for your SKU and open it.
2. Go to the Toolbox > Inventory Movement.
3. If the product has pending reserves, they will be flagged as such in the Type column of the grid.

Enable Pending Order Reserves

Pending order reserves are available for Amazon, eBay, Magento, and Shopify. There is some configuration necessary for Sellercloud to be able to accurately receive and flag such orders.

Enable for Amazon

1. Navigate to Settings > Client Settings > Enable the setting Enable Amazon Inventory Update Service Based On Pending Orders Report.
2. Then, navigate back to Settings > Companies > Manage Companies > Choose a company > Toolbox > Amazon General > Enable All Orders Report (Pending Orders) > Save.
3. Sellercloud will import the information for Amazon pending orders through the Amazon service already running on your server.

Enable for eBay

1. Navigate to Settings > Client Settings > General Client Settings > Click the Advanced toggle button.
2. Search for and enable the setting Enable eBay Pending Order Service.

Enable for Magento 

To enable Pending Order Reserves for Magento:

1. Navigate to Settings > Client Settings.
2. Search for and enable Magento: Enable Pending Orders.

Enable for Shopify

Shopify pending order reserves may only come in when using Shopify Webhooks. Sellercloud will use this information to deduct reserved inventory.