Sellercloud offers customer support through email, phone, and online tickets. Support tickets are usually responded to within 2-4 business hours, depending on the current volume.
For all support-related questions, please contact Support by submitting a ticket to the Sellercloud Support Portal. If you are not registered, you can register here, after which you can log into the Portal.
Questions emailed to firstname.lastname@example.org will also create cases in the Support Portal when emailed from registered email accounts. If you send an email from an unregistered email address, you will receive a response prompting you to register.
When reporting issues by email or through tickets, make sure you explain your issue in detail and provide examples, links, and screenshots.
For Shipbridge-related issues, please attach your Shipbridge Settings to the ticket. Follow this guide to export your settings. For order-related issues, we suggest collecting your files as described here.
Phone support is available for emergency issues. You can call our support team at (732) 481-1179, Extension 1.
Our Support Representatives are available 9 am to 5 pm EST, Mon – Fri and can assist you remotely on urgent issues.
If the general support options do not meet your needs, you can enroll sign up for Premium Support. This is often useful if you are taking on a new project or integration, or if you prefer having a main point of contact to work with. A dedicated Support Representative will be assigned to your company, allowing you to work with a specific point of contact who is aware of your current integrations and issues and can better assist you in resolving them.
Learn more about Premium Support.