Related and Replacement Orders

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Related order
A returning customer can be quickly processed even through phone and email order requests. Simply search for a previous order, either in the Manage Orders or through the Customers tab, open up that order and select Create Related Order from the action menu. This will generate a new order with that customer's information and shipping address.

Another benefit of related orders is to show relationship between two orders when shipping an item related to a previous order. For example, if a customer lost a part of a set and wants to order only that component, creating a related order will show the relationship between the two orders by referencing the order numbers next to each other.

If you do not want to charge the customer for the related order you need to do it as a discount. Setting the item price to zero will not allow the order to ship.


Replacement orders
There may be times when you must replace an order of defective merchandise, or if an order gets lost in the mail. There is no need to start from scratch. Simply open the original order and select Create Replacement Order from the Action menu. This will create a new order with the identical information. Payment will be discounted fully by default, so if the customer is simply reordering an item, you would have to adjust the discount and receive payment.

Creating a replacement order is particularly important to keep inventory levels current. While unshipping an order and reshipping it would get the order out to the customer, the inventory level would not show a deduction in inventory. A replacement order, however, is a new order, so it uses a new item and deducts from the current inventory levels. There is an option, however, to not deduct inventory for replacement orders.

If the customer will be returning the order, you should create an RMA.


With related orders, a returning customer can be quickly processed even through phone and email order requests. Another benefit of related orders is to show the relationship between two orders when shipping an item related to a previous order. For example, if a customer lost a part of a set and wants to order only that component, creating a related order will show the relationship between the two orders by referencing the order numbers next to each other.

  1. Access order details > Actions > Create Related Order.
  2. Enter Customer Service Notes > Create.sellercloud order details page create related order
  3. Click Ok to be redirected to the related order’s page.

Note: If you do not want to charge the customer for the related order, you need to do it as a discount. Setting the item price to zero will not allow the order to ship.


 

Replacement orders

There may be times when you must replace an order of defective merchandise, or if an order gets lost in the mail. There is no need to start from scratch. Creating a replacement order is particularly important to keep inventory levels current.

While unshipping an order and reshipping it would get the order out to the customer, the inventory level would not show a deduction in inventory. A replacement order is a new order, so it uses a new item and deducts from the current inventory levels. There is an option, however, to not deduct inventory for replacement orders.

Creating replacement orders

  1. Access order details > Actions > Create Replacement Order.
  2. Select Reason For Replacement > Create.sellercloud order details create replacement order
  3. Click Ok to be redirected to the replacement order’s page.

This creates a new order with the identical information. Payment will be discounted fully by default. So, if the customer is simply reordering an item, you would have to adjust the discount and receive payment.  If the customer will be returning the order, you should create an RMA before replacing the item.

When creating replacement or related orders, the order may show as No payment. This can happen because the item doesn’t have a price or the payment from the original order did not transfer. This can be fixed manually by setting a price to the item. If it already has a price, add the price of the item as a discount to the order. It will be automatically marked as charged and ready to ship.

 

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