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Order Notes and Warnings

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Overview

If an order includes customer service notes and instructions or is for products that come with warnings, these notes and warnings will require acknowledgment before the order is allowed to ship.

Warnings often appear when products are subject to Proposition 65 regulations. If so, the message will appear in all orders in Shipbridge to confirm that the appropriate warning labels exist before shipping is allowed.

Product warnings are automatically included in the attributes sent to the channel that lists that product. If that warning is used for Proposition 65 purposes, this makes the product’s listing compliant.

Add Notes to Orders

You can add any notes that you want to be acknowledged before shipping:

  1. In an existing order, go to the Notes panel.
  2. Click on the Add Note icon.
    The image shows the Add Note button.
  3. Select Note Type and Add a Note.
  4. Click Add.The image shows the New Note window.
  5. The note appears in three places:
    1. In the order.
    2. In Shipbridge > Unshipped tab > Selected order in the grid.
    3. In Shipbridge > Scan and Ship window.

Add Warnings to Products

A product can include a warning to be acknowledged before shipping:

  1. Go to Catalog > Manage Catalog > Open a product > Toolbox > Shipping Preferences.
  2. In the Preferences tab, check the Require Shipper to Acknowledge Warning, and enter your message in the Warning box > Save.The image shows the Warning box.
  3. This message appears in three places:
    1. Shipbridge grid > Unshipped tab > Handling Instructions tab.
    2. In the Scan and Ship window, under both Check products tab and Print & Ship tab.

Acknowledge Notes and Warnings in Shipbridge

You can acknowledge a customer service note or product warning from the Shipbridge grid and from the Scan and Ship window.

  • In Shipbridge grid, select an order > Click on the Customer Service tab or the Handling Instructions tab > Read the note or warning > Click Acknowledge.The image shows the warning in Shipbridge grid.

  • In Scan and Ship, open the Check products or the Print & Ship tab > Click on either the Customer Service tab or the Handling Instructions tab > Read the note or warning > Click the icon on the left to mark it as read.The image shows the warning in the Scan and Ship tab.

 

Understanding notes and warnings

If an order includes customer service notes and instructions or is for products with warnings, these notes and warnings will require acknowledgement before the order is allowed to ship.

Here are 3 sample situations for using this feature:

  • Customer service note— Add a note to ensure the warehouse ships the correct product if 2 color names are close; e.g., Grey and Dark Grey.
  • Product warning— Flag a product with a message that requires acknowledgement before shipping is allowed.

  • Customer instructions— Customer requested “This is a gift, please don’t include a receipt.”

A useful time for warnings is when products are subject to Proposition 65 regulations. If so, the message will appear in all orders in ShipBridge to confirm that the appropriate warning labels exist before shipping is allowed. Learn more about Sellercloud’s features that help you manage Proposition 65 compliance.

Product warnings are automatically included in the attributes sent to the channel that lists that product.
Note: If that warning is used for Proposition 65 purposes, this makes the product’s listing compliant.

Adding a note to an order
You can add any customer service note that you want to be acknowledged before shipping:

  1. In an existing order > Choose Customer Service Note > Enter the text > Create Note. (You can
    also enter a note when first creating the order.):sellercloud acknowledge order notes and warnings
  2. The note appears in 3 places:
    1. In the order.
    2. ShipBridge > Unshipped tab > Selected order in the grid.
    3. Scan and Ship > Check Products tab > Customer Service tab.

Adding a warning to a product

A product can include a warning to be acknowledged before shipping:

  1. Inventory > Product Summary > Toolbox > Shipping Preferences > Require Shipper to
    Acknowledge Warning box.
  2. Enter your message in the Warning box > Save.sellercloud require shipper to acknowledge warning
  3. This message appears in 3 places:
    1. ShipBridge grid > Unshipped tab > Handling Instructions tab.
    2. Scan and Ship:
      1. Check Products tab > Handling Instructions tab.
      2. Print & Ship tab > Pop-up note.
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