eBay Managed Payments


All eBay sellers will eventually be required by eBay to use Managed Payments.

  • If you have not received an eBay notification: You do not need to take any action at this time.
  • If you have received an eBay notification: eBay has already given you a deadline by which you must register for Managed Payments. Your business may experience disruptions if you fail to register before the deadline.

Sellercloud automatically verifies that you are using Managed Payments. If your Sellercloud account and eBay account are already linked via OAuth Token, you do not need to do anything.

When using Managed Payments, a $0.30 fee is charged per order plus a certain percentage for processing the payments. The final fees vary based on the category selling fee and whether or not you operate an eBay Store. The final fees will look like this:

  • For store sellers: Most categories have a final fee value of 12.35%, plus the fixed $0.30 per order.
  • For non-store sellers: Most categories have a final fee value of 11.5%, plus the fixed $0.30 per order.

Learn about the four scenarios for eBay refunds and returns. When issuing a refund or cancelling an order using Managed Payments, you may be eligible for a fee refund.

Register for Managed Payments

To register for Managed Payments with eBay, follow these steps:

  1. Verify your information on eBay.
  2. Provide a checking account for eBay. You can use an existing eBay account or open a new one.
  3. Keep selling on eBay.
  4. After you register with eBay, nothing will change until eBay activates your account. eBay will notify you of your activation date in advance.
The registration process is handled by eBay Support. You can track your registration progress by logging into your Seller Hub and navigating to the Payments tab.

PayPal API

To use the PayPal API and confirm the payment status of eBay orders, the PayPal account needs to be configured in Sellercloud. Once configured, Sellercloud can import PayPal details for eBay orders or handle PayPal refunds.

If PayPal settings are not configured for a company, orders will arrive with an Unpaid status. The order may also arrive without a Ship To address. To configure PayPal API information:

Request API Сredentials

This integration is for the recommended API Signature method. If your PayPal account is already integrated using API Certificate method, please contact the Technical Support team for assistance.

  1. Log into Paypal.
  2. Go to PayPal Tools & Resources > Integrate PayPal > API Credentials.sellercloud paypal toolssellercloud paypal api credentials
  3. Click NVP/SOAP API Integration (Classic).sellercloud paypal class api credentials
  4. Select Request API signature > Agree > Submit to generate a set of Signature credentials.
  5. Go to Settings > Companies > Manage Companies > Select a company.
  6. In Toolbox, select eBay Settings > PayPal Settings > Edit.
  7. Enter PayPal credentials > Save.eBay PayPal

There is a separate configuration to use PayPal as a credit card processor for local orders. However, the same credentials may be used for both.

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