Get Product Info from eBay


In this article, you will learn how to get product information from eBay and view related inventory in the active listings report automatically downloaded to Sellercloud.

Get Product Info from eBay

If you have product(s) listed on eBay, but the product information is not yet in Sellercloud, you can use the Get Info From eBay action to import all relevant information.

The product information Sellercloud will pull from eBay includes:

  • Seller profiles (payment, shipping, return)
  • Manufacturer SKU
  • Brand
  • Store categories
  • eBay Item Condition
  • Reserve Price, Buy It Now Price, Store Buy It Now Price, Start Price
  • Images
  • Top title
  • Shipping details
  • Item specifics
  • Variation details (if available)

The action will also allow Sellercloud to:

  • Assign a UPC (if missing)
  • Append Get it Fast, Best Offer, and eBay Categories (if missing)
  • Add a long description (if missing)

Note: If the product does not yet exist in Sellercloud, the Get info from eBay action will create a new product.

To get product info from eBay:

  1. Go to Catalog > Manage Catalog > Select a product.
  2. In Toolbox, select eBay Properties.
  3. On the eBay Properties page, click Actions > Download details via API.eBay download details via API

Get eBay Inventory Quantities from an Active Listings Report

Sellercloud automatically requests active listings reports from eBay, which you can use to monitor the inventory currently listed in your eBay store.

These reports are delivered in an XML format, which is easy for a computer to read. If you want to view it in Excel, however, you can do so by following these steps:

  1. Go to Settings > Manage Companies > Select a company.
  2. In Toolbox, select eBay Settings > Large Merchant Service Jobs.
  3. Click Request New Report > from the Report Type dropdown list, select ActiveInventoryReport > Request Report.eBay request report
  4. When the job is completed, click the response link from the grid.
  5. Open the XML file directly in Excel.
    Note: If there are any variations in the listings, the XML file won’t open easily. Instead, you may need to convert it to CSV.
  6. The single XML file will generate a group of CSV files. The SKU and Quantity values of your inventory will be found in the files named Variation.csv and SKUDetails.csv.

Utilizing eBay’s catalog

Sellercloud recommends getting an Open Auth Token to ensure the features below work properly.

The eBay Catalog in an online library of details and images used for a variety of products across different categories. It lets you quickly create professional listings using product information such as brands, colors, dimensions, photos, and more. The details used from the eBay Catalog will be automatically included in your listings.

Item specifics that are not on your product may appear on listings if you list through the eBay product catalog.

Although eBay has a separate listing page for each listing, it does have a product catalog. Tapping into the product catalog when creating a listing will pull basic product information from the catalog such as description and images, and will select a category for your listing.

You can search the catalog by different product identifiers, including the eBay Product ID, UPC, ISBN, Model #, or Model Keywords. After finding the product, you can select it, then add shipping details and list your item. Although the information comes from the catalog, a separate listing page will be created for your listing.

Not every listing on eBay is in the eBay Product Catalog (products become included through seller’s request), and not every product identifier is on every product. For example, many products may not have a UPC or Model #.
To access eBay’s product catalog from Sellercloud:
  1. Open a product > Toolbox > eBay Properties.
  2. Select a Catalog Type. The catalog types available for selection are UPC, EAN, ISBN, and Product Reference ID (eBay Item Id). If you are unsure of the accurate value for the identifier, continue to Step 3.sellercloud alpha product ebay properties catalog type
  3. After the screen refreshes, enter the identifier in the text field > Find.
  4. Select a listing from the pop-up window to capture the product information. If no listing appears in the window, enter keywords to search for and select a listing from the product catalog. The information will not be saved into Sellercloud; rather, your listing will become linked to the product catalog.
  5. The Check link will determine if your product has been linked to the catalog.
  6. Set a Product Description > Select a Shipping Price Template.
  7. Check eBay Enabled > Select Action > List on eBay.

Getting product info from eBay

The Get Info From eBay function is used if you have product(s) listed on eBay but the product information is not in Sellercloud yet. Product information can be pulled from your eBay listings manually or in bulk

If the product does not exist in Sellercloud, the Get info from eBay action will create a new product.
Click here to view the product information Sellercloud will pull from eBay.
  • Assigns a UPC (if missing)
  • Seller profiles (payment, shipping, return)
  • Manufacturer SKU
  • Brand
  • Store categories
  • eBay Item Condition
  • Reserve Price, Buy It Now Price, Store Buy It Now Price, Start Price
  • Get it Fast, Best Offer, eBay Categories (if missing)
  • Downloads images
  • Top Title
  • Shipping Details
  • Long Description (if missing)
  • Item Specifics
  • Variation details (if available)


  • Open a product > Toolbox > eBay Properties > Click Select Action > Download details via API.

In Bulk

The Get Info From eBay option only appears in Sellercloud’s product catalog after using the Advanced Search’s Mode filter and choosing eBay > Search.

  • Go to Manage Inventory > Select ActionGet info from eBay. A queued job is scheduled. When the job is completed, information is pulled from eBay for the product

Downloading listings from eBay

Sellercloud can create product records based on existing eBay listings. The eBay Properties are downloaded and saved to the new product, including the product image, title, shipping price, and description.

For Sellercloud to create the product, the eBay listing must have a Custom Label on it that does not match any other Product IDs in Sellercloud. Products that exist in Sellercloud with the same custom label will be updated without overwriting any existing data. If there is no product with this custom label, it will be created.

Before creating a product, you can choose the warehouse where inventory is imported by using the Client Setting Set inventory when creating a local listing from eBay to warehouse. The default value is None. If you keep that value, the inventory of the listing will not be added to any warehouse.
To download an individual listing from eBay:
  • Inventory > Add Product via eBay > Enter the eBay listing number
To download multiple listings from eBay:
  1. Open a Company > eBay Settings > Import eBay Listings:
  2. Click Select Action > Download Listings to pull listings into a temporary table. This creates a queued job and the information will be available on the Import eBay Listings page upon completion:
    • Sellercloud uses the Custom Label to identify unique products, and it will use that value for the SKU
    • Items with Custom Labels that have no matching SKU in Sellercloud will be red. By default, the list will be filtered to exclude imported items (listings with custom labels that match Product IDs in Sellercloud)
  3. On the Import eBay Listings page, disable the checkbox Exclude Imported Products.
  4. Select products > Create Selected Products. Products and their inventory quantities as listed on eBay will be created in Sellercloud.

When downloading a variation listing from eBay into Sellercloud, it will be configured as an n-Matrix. A custom label must be assigned for each variation.

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