This report is used to reconcile FBA refunds with an FBA return or reimbursement.
An FBA refund is recorded on the Amazon Settlement report, a return on the Returns report, and a reimbursement on the Reimbursement report, so this report reconciles data from these multiple Amazon reports into a single report to give you the balance.
The Total Credits column shows the amount refunded to the customer. This is reconciled against the Reimbursed Amount and Qty Returned columns to give you a balance. If there is a balance, you can inquire to Amazon for the reason why something wasn’t reimbursed or returned.
Sometimes, Amazon will reimburse in installments. They also may reimburse for the item cost rather than the refunded amount. There is no way for SellerCloud to determine if Amazon considers an order closed or if they are still processing the return/reimbursement.
This Returns and Reimbursement Detailed report is similar but with more detail, such as Customer Return Reason and Item Disposition.