Overview
The Returns & Refunds Reports comprise the Returns Dashboard and five Returns reports.
To access these reports in Sellercloud, click Reports > Returns & Refunds.
Returns Dashboard
The Returns Dashboard displays data about the order return rate. You can filter by date range, company, and channel. These filter options control the display on all of the Dashboard’s sections.
To access Returns Dashboard, go to Reports > Returns & Refunds > Orders Dashboard.
- Go to Reports > Returns & Refunds > Returns Dashboard > Click on Custom Filter in the top right corner.
- Choose your filters > Click Reload.
On the Orders dashboard, you can configure the following panels:
|
Panel Name |
Description |
|
Shipped & Returned Orders |
Shows the percentage of shipped orders vs. returned orders, per day, over your specified date range. The total numbers of Shipped and Returned orders appear above the chart. Click on the Shipped or Returned to hide/show shipped orders or returned orders in the graph. |
|
Return Rate Chart |
Shows the total percentage of shipped orders vs. returned orders over a specified date range. Click on the Returned part to open the Returns Details report. |
| Return Rate | Shows the average, minimum, and maximum return rates during the selected date range. |
| Top Returned Products |
|
Returns & Refunds Reports
Find a brief description of Sellercloud’s Returns & Refunds reports.
- Refunds Summary – Summarizes the refund totals per company.
- Refunds Details – Details the refunds per order.
- Returns Details – Details the returns for orders from all channels.
- For FBA returns only: These two reports reconcile an order item’s refund to a return or a reimbursement:
- Returns & Reimbursement Summary (FBA) – Facilitates the process of reconciling FBA refunds with returns and reimbursements
- Returns & Reimbursement Details (FBA) – Facilitates the process of reconciling FBA refunds with returns and reimbursements, per order item, with return reason and disposition
The Returns & Refunds Reports comprise the Returns Dashboard and five Returns reports. To access these reports in Sellercloud, click Reports > Returns & Refunds Reports.
Returns Dashboard
The Returns Dashboard displays data about the order return rate. You can filter by date range, company, and channel. These filter options control the display on all of the Dashboard’s sections.
- Graph Chart (top left) – Shows the percentage of shipped orders vs. returned orders, per day, over your specified date range. The total numbers of Shipped and Returned orders appear above the chart. Click on the % Shipped or % Returned to show only shipped orders or returned orders in the graph. Show me.
- Pie Chart (top right) – Shows the total percentage of shipped orders vs. returned orders over a specified date range. Click on the Returned part to open the Returns Details report. Show me.
- Top Returned Products (bottom right) – Shows the top 5 returned products over a specified date range.
- Click on View More to open a page with all of the returned products in your date range that you can export to Excel.
Returns reports
You can run five different Returns reports:
- Refunds Summary – Summarizes the refund totals per company.
- Refunds Details – Details the refunds per order.
- Returns Details – Details the returns for orders from all channels.
- For FBA returns only: These two reports reconcile an order item’s refund to a return or a reimbursement:
- Returns & Reimbursement Summary (FBA) – Facilitates the process of reconciling FBA refunds with returns and reimbursements
- Returns & Reimbursement Details (FBA) – Facilitates the process of reconciling FBA refunds with returns and reimbursements, per order item, with return reason and disposition
