Returns Details


In this article, you will learn about Sellercloud’s Returns Details report. This report provides a detailed overview of all returns that have been processed in the specified date range. It includes information about the returned products and the original order.

You can see information about:

  • Return Details: Quantity Returned, Return Type, Reason, Disposition, Order Item ID, Original SKU, Transaction Date, and Transaction ID.
  • Order Details: Channel, Order Number, SKU, Ship From Warehouse, Quantity Ordered, Channel Order Number, and Order Date.
  • Company Details: Company and Related Record ID.
You can run this report automatically on a regular basis with Scheduled Tasks.
For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ.

Access and Customize the Report

To use the report, follow these steps:

  1. Navigate to Reports > Returns & Refunds > Returns Details.
  2. Set up the Default and Custom filters to have the report show precisely what you need.
  3. Click Search. Each filter you apply gets highlighted in a different color. If a filter is gray or not displayed at all, it’s not active.
  4. To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
    1. Reorder columns by dragging them up or down in the list;
    2. Hide columns by clicking the Trash icons;
    3. Add columns by clicking Add column.
  5. To sort the data differently, use the Sort by menu.
  6. To save your filtering and sorting options, click Save view, type a Name and click Save.
  7. To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.

Filter and Column Definitions

Click the drop-downs below for filter and column descriptions.

Default Filters
Company Include only orders from one or more companies.
Channel Include only orders from one or more sales channels.
Date Range Select a preset time range from Yesterday to Last Year.
Date Enter the Start and End dates. For a single date, choose the same Start and End date.
Custom Filters
Company Group Include only products from one or more company groups.
Order Number Include only one or more specific orders by order number.
Return Record Number Include only one specific order by return number.
Return Type Include only orders with a specific return type – RMA or FBA return/reimbursement.
SKU Include only one or more SKUs.
Report Data
Company Shows the company.
Channel Shows the order’s sales channel.
Order ID Shows the Sellercloud order number.
SKU Shows the product’s SKU.
Ship From Warehouse Shows the warehouse from which the product shipped.
Quantity Ordered Shows the number of product units ordered.
Quantity Returned Shows the number of returned products.
Return Type Shows orders with a specific return type – RMA or FBA return/reimbursement.
Related Record ID Shows the related record ID.
Reason Shows the return reason.
Disposition Shows the product conditions.
Channel Order ID Shows the channel-specific order number.
Order Date Shows the date when the order came in.
Order Item ID Shows Sellercloud’s internal number for each specific item on the order.
Original SKU Shows the original SKU of the product.
Transaction Date Shows the date when the transaction occurred.
Transaction ID Shows the transaction ID for the refund in Sellercloud.


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