BigCommerce Account Integration

Integrate BigCommerce

Create an API account

1. Log into your BigCommerce account.
2. Click left Settings panel > Advanced Settings > API accounts.
3. Click Create API Account (learn more on BigCommerce Support).

   

4. Enter the account name and credentials. The API Path will be generated while you create the credentials for the account.

   

5. Click Save. The API account is created with its credentials shown onscreen (as shown below).Note: The credentials are also saved to a text file (also shown below) that is automatically downloaded to your computer. This file includes the API Path and the account name; store these values in a convenient location because you must input them into the relevant settings in Sellercloud’s BigCommerce plugin page.

   

   

6. When ready, click Done to close this window and proceed to Sellercloud.

Enter API credentials in Sellercloud

1. Click Settings > Company Settings > Toolbox > Website > General.
2. In the Store Type menu, select Custom to show a Store Plugin dropdown menu > select BigCommerce.

   

   Note: If the BigCommerce plugin is not on your server, request it from Sellercloud. Next, go to the server, go to HTTP > wwwroot > CoreWebAdmin > Plugins > WebsiteCart > drop the plugin into that folder. If you do not have server access, Sellercloud Support can place the plugin there for you.

3. You can return to this page to enable the automatic feeds and set the defaults; see Step #8 for settings’ descriptions. Click Save.
4. Click Toolbox > Website > Sellercloud Plug-In Website > Website Cart General.Note: The four OAuth-type fields below only appear for BigCommerce plug-in Version 13.0.0.0 or higher; if not, follow these steps: Legacy API integration.

   

5. Populate these settings with their corresponding BigCommerce information:
   1. Website URL: Enter the API Path
   2. API Username: Enter the API username (not your Big Commerce login credentials)
   3. API Password: Enter the API Token
   4. OAuth Store Hash: Enter the hash from the API path’s URL, shown bolded in this example: https://api.bigcommerce.com/stores/cty2urxp9w/v3/
   5. OAuth Client ID: Enter the Client ID from the API Credentials page
   6. OAuth Access Token: Enter the Access Token from the API Credentials page
   7. OAuth Secret Token: Enter the Client Secret from the API Credentials page
6. When done, click the page’s Action Menu > Install Webhook > Go.
7. Click Action Menu > Test Settings > Go to initialize and validate the connection.
   The Test Settings action must be performed to initialize the connection. If this step is not completed, your BigCommerce orders may not import as intended.
8. Select the settings in the table below as applicable.
9.  After verifying your credentials, click Save.

This procedure is only for users whose BigCommerce plug-in version is prior to 13.0.0.0. Sellercloud communicates with BigCommerce through an API. Follow the steps below to generate the API Token.

1. Locate the Settings panel on the left.
2. Select Advanced Settings > Legacy API accounts.
3. Click the Create a Legacy Account button. On the following page, an API Path and Token will appear.

   

4. Enter a Username for the API.
5. Save your settings.

Enter API credentials in Sellercloud

1. Click Settings > Company Settings > Toolbox > Website.
2. Select General from the sub-menu.
3. From the Store Type drop-down menu select Custom. This will reveal a Store Plugin dropdown.
4. Select the Bigcommerce Plugin from the Plugin dropdown.
   1. If the plugin is not on the server, you can get it from Sellercloud Development.Go to the server and navigate to HTTP > wwwroot > CoreWebAdmin > Plugins > WebsiteCart and drop the plugin that folder. If you do not have access to server, the plugin can be placed by Sellercloud Support.
5. Save your Settings. You can return later to enable the automatic feeds and set defaults.
6. Go back to the Toolbox > Website.
7. Select Sellercloud Plug-In Website. Click on it and select Website Cart General from the sub-menu. The BigCommerce plugin will be selected in the dropdown.
8. Enter the following Bigcommerce information into the corresponding fields.
   • Website URL = API Path
   • Username = API username (not the regular Big Commerce login credentials.)
   • API Password = API Token
9. Enable Authentication.
10. Open the action menu and select Test Settings and click GO.
11. Enable the following setting where applicable:
    1. Enable List Price— This will send the List Price (MSRP) with a strikethrough.
    2. Enable Brand Creation— Brands are required to be set on BigCommerce when listing a product. If the brand is not in BigCommerce, this setting will create it there at the time of the post.
    3. Enable Active Listing— This should be enabled. It downloads the active listing reports and enables Sellercloud to match against it for inventory updates.
    4. Active Listing Update Always— If enabled, it bypasses the active listings check and updates the inventory of all products.
    5. Enable Custom Column Update For Products— Custom columns will be sent to the “Other Details” section when posting a product.
    6. Enable Condition Update For Products— Send the condition to the website when posting a product.
    7. Enable Matrix Option Image—  checks if N-Matrix Image is available. If not available, or if the option is disabled, a child product’s main description image is used.
    8. Query Order Payment Status— Will check orders that are in Sellercloud that are marked as No Payment or Authorized, and will query the orders’ status from the Website
    9. Enable Product Sort Order Update— When enabled, will send matrix variations as they are ordered on the matrix page.
12. After verifying your credentials, save your settings.

In Sellercloud, you can enter custom fields that will be displayed on your BigCommerce website. This is done through an addition on the BigCommerce plugin.

To start using custom fields, you need to:

1. Go to WebSite Cart Settings > Check Enable Custom Column Update For Products.
2. Access Custom Column Settings > Check Send to Website.
3. Custom column display name in Sellercloud must match BigCommerce. Custom columns must be created by Sellercloud to match the field on your website.

Categories

The next step is to download BigCommerce categories. Big Commerce provides default categories, but typically the customer creates unique categories. These categories should have already been created on Big Commerce.

1. Go back to Settings > Company Settings > Toolbox > Website > Sellercloud Plug-In Website.
2. Select Website Cart Categories from the sub-menu. The Big Commerce plugin should be auto-selected in the dropdown.
3. Press the Re-Download Categories hyperlink and the categories should display on the page and also on each product’s Website Properties page.
4. Categories are required in order to post products to Big Commerce. You can select categories on the Website properties page, or with a bulk-update using the column header Categories.

Bulk updating categories

Categories are required in order to post to BigCommerce. Read here on how to download categories.

If the email ID is blank, the system will enter BIGCOMMERCE-[ORDERID]@sellercloud.com

Currently, refunds cannot be sent from Sellercloud to BigCommerce. You must issue a refund on the payment processor directly, then you can issue the refund in Sellercloud to keep the order’s P&L correct.

Additional product settings

Custom Product URL— This sets how the product’s URL will be set on BigCommerce. Possible values include:

• SKU
• PRODUCTNAME
• SKU/PRODUCTNAME
• UPC

Example:  sitename.com/SKU, sitename.com/ProductName, sitename.com/UPC, etc.

If this field is blank, Sellercloud will use the ProductID (SKU).