Company Settings

Overview

In this article, you will learn about Company Settings in Sellercloud.  You can use them to configure service options and preferences, add third-party integrations, and more.

These settings exist at the Company level, which means you configure them separately for each individual Company in your account. Changes usually take effect right away. Refresh your browser’s cache if you don’t see the result immediately.

Access Company Settings

To access and update your company settings:

1. Click Settings.
2. Select Company Settings.
3. Select your company.
4. Click Toolbox and scroll to see all your options. Each option displays a separate tab with settings and info related to your company.

Integration Settings

This is where you can:

• Enter your third-party service credentials to authenticate and establish the connection with Sellercloud.
• Control automatic updates to channels related to order download, tracking, inventory, and more.
• Set up product preferences and defaults for each channel, like the Safety Quantity for products sold on the channel.
• Track inter-service communication such as downloaded and uploaded documents and API calls.
• Configure Channel Warehouse Mapping.
• Configure product Description Templates.

In addition, you can also set up Custom Company Settings, which are essential for non-core third-party service integrations. These are not built-in to the Sellercloud web interface and must be set up through additional plugins.

Additional Settings

The Company Settings also contain many other pages for company-level configuration and features. Here are some of the top noteworthy options:

• Email Settings such as Blacklisted Domains, Email Rules, Email Templates, POP Accounts, and SMTP Settings.
• Scheduled Tasks and Queued Jobs for automating specific operations.
• Shipping API for calculating rates or tracking order delivery.
• Vendors and Manufacturers.
• Invoice Settings.
• Product Defaults.
• Order Tax Settings.
• Payment Settings.
• Bulk Product Update Log.
• Return Address Settings.
• Security Settings.
• Settlement Reports.

Monitor Changes

You can easily monitor any changes made to the settings by accessing the Change Log. This log shows all changes made on a company level and who made each change.

1. Click Settings.
2. Select your company.
3. Click Toolbox and select Change Log.
4. Configure the filters as necessary and click Show Log. You have access to the following filter options:
   1. Show Log – show only specific types of logged events.
   2. View Full Log – view all logged events.
   3. eBay Site – Select an eBay site.
   4. Changed By – The person who made the change
   5. Application Name – This option shows IDs for each application that has been used to make changes. For example, it will tell you if a user has signed in and made a change manually from a browser or if something else triggered it, such as a scheduled task.
   6. Property Name – Select a specific setting. Only settings that have been updated recently will appear as options.
   7. Log Date – A date range with events to show.
   8. Sort By – Change the way the data is sorted.

Channel Credentials Alert Setting

The Channel Credentials Alert Setting is a company setting only available in Sellercloud’s original interface. This setting lets you select specific channel(s) or enter a global default email address that will alert you for all enabled integrations.

To enable the setting:

1. Go to Settings > Company Settings > Select your company.
2. Click Toolbox and select Channel Credentials Alert Setting.
3. Enter your per-channel email or default email and Save Setting. Show me an example.

In the event of an authentication problem, an automated warning message will be sent to you. If you receive:

• A warning message: Go to that channel’s settings page and test your credentials.

  • Go to Company Settings > Select your company > Toolbox > Select your channel > General Settings.

  • If your credentials authenticate successfully, please disregard the warning. Contact Sellercloud Support if you receive warning emails often and your credentials do authenticate each time you test.

• An error message: Reach out to the channel directly to investigate further.:mel