Company Settings

Overview

In this article, you will learn about Company Settings in Sellercloud. The Company Settings section contains company-wide settings, such as company profile per channel, company groups, email templates, scheduled tasks, and more.

Here is how Company Settings are different from Client Settings:

• Client Settings focus on your customers, while Company Settings deal with your company.
• Client Settings work for all companies unless you override them at the company level.
• While Company Settings override Client Settings, many features must be enabled on the client level to be used at the company level.
• There can be multiple companies under one client. If you have multiple companies, each has its separate Company Settings page. 

Access Company Settings

To access and update your company settings:

1. Click Settings.
2. Select Company Settings.
3. Select your company.
4. Click Toolbox and scroll to see all your options. Each option displays a separate tab with settings and info related to your company.

Monitor Changes

You can easily monitor any changes made to the settings by accessing the Change Log. This log shows all changes made on a company level and who made each change.

Channel Credentials Alert Setting

The Channel Credentials Alert Setting is a company setting only available in Sellercloud’s original interface. This setting lets you select specific channel(s) or enter a global default email address that will alert you for all enabled integrations.

To enable the setting:

1. Go to Settings > Company Settings > select your company
2. Click Toolbox and select Channel Credentials Alert Setting.
3. Enter your per-channel email or default email and Save Setting. Show me an example.

In the event of an authentication problem, an automated warning message will be sent to you. If you receive:

• A warning message: Go to that channel’s settings page and test your credentials.

  • Go to Company Settings > select your company > Toolbox > Select your channel > General Settings.

  • If your credentials authenticate successfully, please disregard the warning. Contact Sellercloud Support if you receive warning emails often, and your credentials do authenticate each time you test.

• An error message: Reach out to the channel directly to investigate further.