Server Update Process


Overview

When Sellercloud adds a new feature or makes a fix, a server update is usually required. You will be notified that this update is needed, and then an update request will be submitted by Sellercloud Support. Learn more about the updating process and how long it will take.


Server Update Process Explained

The workflow for this process is as described below.

  1. A new feature is added to Sellercloud, an update to a current one occurs, or a bug fix is ready.
  2. Sellercloud Support lets you know via a ticket that you need to perform a server update to access the new feature or apply the bug fix.
  3. Sellercloud Support submits an update request, which shows up with the Pending Approval status. This status will change to Approved as soon as an updated, stable version of Sellercloud is tested and approved by the Project Manager.
  4. When the update is Approved, you will receive an automatic email notification confirming that you are scheduled to have a server updated.
  5. Your update is Completed.
Server updates are typically performed at 6 AM EST. Sellercloud avoids performing updates during the weekend or on holidays.

After the server update is complete, you can view the Last Write date/time of your Sellercloud account to confirm the date/time of your account’s latest updated version. The Last Write date/time should be after the date/time the change was added for you to see the update on your Sellercloud account.

To see the Last Write date/time, hover over the Information icon at the bottom.last write


Server Update Process Timeframe

While Sellercloud Support will do its best to have the changes implemented on time, the process to update your server can take a while. A few reasons for this are:

  • New integrations or changes from channels or workflow need to be tested
  • Busy time of the year, like the holidays, can impact workflow and cause delays
  • There are three types of servers (Shared, Dedicated, and Client Hosted)
    • Shared: If you’re on a shared server, updating an issue for you may also impact the other clients who share your server.
    • Client Hosted: These servers need to be updated manually, and it may take a while to perform a manual update.
  • Prioritization of critical fixes over enhancements and minor issues

Overview

When Sellercloud adds a new feature or a fix occurs, this usually requires a server update to implement these changes. You will be notified that this is needed, and then an update request will be submitted by Sellercloud Support. Learn more about the updating process and how long it will take.


Server Update Process Explained

The workflow for this process is as described below.

  1. A new feature is added to Sellercloud, an update to a current one occurs, or a bug fix is ready.
  2. Then Sellercloud Support lets you know via the ticket that it’s necessary to perform a server update to access the new feature or have the bug fix applied.
  3. Sellercloud Support submits an update request with the Pending Approval status. This status will change to Approved as soon as an updated, stable version of Sellercloud is tested and approved by the Project Manager.
  4. When the update is Approved, you will receive an automatic email notification confirming that you are scheduled to have a server updated.
  5. Your update is Completed.
Server updates are typically performed at 6 AM EST. Sellercloud avoids performing updates during the weekends or holidays.

After the server update is complete, you can view the Last Write date/time of your Sellercloud account to confirm the date/time of your account’s latest updated version. The Last Write date/time should be after the date/time the change was added for you to see the update on your Sellercloud account.

You can view the Last Write date/time at the top of the page.last write


Server Update Process Timeframe

While Sellercloud Support will do their best to have the changes implemented on time, the process to update your server may take a while. There are a few reasons, such as:

  • New integrations or changes from channels or workflow need to be tested
  • Busy time of the year, like the Holidays, can impact workflow and cause delays
  • There are three types of servers (Shared, Dedicated, and Client Hosted)
    • Shared: If you’re on a shared server, updating an issue for you may also impact the other clients who share your server.
    • Client Hosted: These servers need to be updated manually, and it may take a while to perform a manual update.
  • Prioritization of critical fixes over enhancements and minor issues

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