Tanga Orders Overview

Overview

The Tanga Account Integration lets you seamlessly manage your Tanga orders directly from the Sellercloud interface. It allows you to download orders, update their fulfillment status, customize shipping methods, and more.

To explore other related topics, refer to our Tanga Category.

Order Download and Tracking Upload

You can download Tanga orders automatically or manually.

Automatically

To automate the order download and tracking upload processes:

1. Go to the Tanga General Settings.
2. Click Edit.
3. Ensure that you have valid Tanga credentials and the company is Tanga Enabled.
4. Check the following boxes:
   1. Enable Order Download – Download orders from Tanga to Sellercloud automatically.
   2. Enable Fulfillment Upload – Upload fulfillment information for orders from Sellercloud to Tanga automatically.
   You can also check the Enable Inventory Upload box to update Tanga-enabled listings automatically. Learn more about Tanga listings management here.
5. Click Save.

Manually

To download Tanga orders manually:

1. Go to the Tanga General Settings.
2. Click Actions and select Import Orders.

Shipping Method Mapping

When orders are imported from Tanga into Sellercloud, the customer’s chosen shipping method is also imported. The Shipping Method Mapping tool lets you map the shipping methods sent for each Tanga order to a preferred shipping carrier and service in Sellercloud.

To configure shipping method mapping for Tanga:

1. Go to Company Settings.
2. Click Toolbox and select Tanga > Shipping Method Mapping.
3. Click Edit.
4. Click the + icon to add a new mapping.
5. Enter the Tanga Method Name and choose your desired Shipping Method option from the dropdown menu.
6. (Optional) Indicate if the selected method is intended for Rush Orders.
7. Click Save.

Manage Tanga Orders

You can only cancel a Shift4Shop order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA process instead.

Cancel an Order

To cancel a Tanga order internally:

1. Go to the Order Details Page.
2. Click Actions and select Set Cancelled Internally.
   
3. Enter the reason for the cancellation in the Comments.
4. Click Save.
   

Refund an Order

Before you can issue a refund, a partial or full payment will be required. To issue refunds locally in Sellercloud and keep your Order Profit & Loss information accurate:

1. Go to the Order Details Page.
2. Click Actions and select Issue Local Refund.
3. Fill out the Refund details:
   1. Amount To Refund 
   2. Notes
4. Click Refund.
   If you are issuing a partial or even a full refund while still planning to ship the items, select the Add Refund Amount As Discount To Order checkbox to apply the refund amount as a discount to the order instead. This action will initiate an internal cash refund that will not be sent to the channel and will offset the outstanding dues by the specified amount.

Configure PDF Invoices

PDF Invoices usually contain information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can also select between Standard Invoice, Channel Specific, Word to PDF, or a plugin.

1. Go to Company Settings.
2. Click Toolbox and select Invoice Settings.
3. Click Per channel preferences.
4. Locate Tanga in the list and select your preference.
   
5. Click Save.