4D Scale

Create a new account

To create a new standalone account, either navigate to the 4D Scale Homepage or open the application on your mobile device and click Register now.

Configure the 4D Scale app

Now that you’ve successfully logged in, follow the steps below to complete the configuration:

1. Make sure that your 4D Scale is connected to the internet, either through a Wi-Fi network or the Ethernet port. The Wi-Fi indicator should be green and your scale powered on.
2. Click on Add your 4D scale in the mobile (Android / iOS) or web version of the app.
3. Choose one of the two options: Detect automatically or Connect manually instead.
   If the scale is not detected automatically through the network, you can manually add it by entering its serial number. Once the 4D Scale connects successfully to your account and company’s team name, it cannot be assigned to any other account unless it is unlinked first (Show me where!).
4. Access the Settings and configure your preferred units of measurement (e.g., kilograms, pounds, inches, centimeters, etc). The units of measurement determine how the scale displays and records the weight and dimensions of objects.
5. Ensure the 4D Scale plate is empty and initialize calibration. Calibrating your device is essential to ensure its measurement accuracy.
6. Get a test reading by placing an object on the scale to verify that the measurements are displayed correctly on the 4D Scale screen.

4D Scale Interface

The 4D Scale gives you the ability to save current readings through its on-screen UI, as well as through Sellercloud’s web and mobile applications. It is seamlessly integrated with other products such as Shipbridge, Skustack, and Receivebridge, as well as your Sellercloud account.

To save readings using the on-screen UI, select a Reference from the dropdown menu and enter your desired value. You can choose from one of the available options:

• Order #
• Package
• Product
• RMA

Next, take a reading and either manually click Save or choose Auto-submit to have it saved automatically. The reading is saved in the Historical Readings log and can now be used by various applications.

Navigate the Home Screen

Refer to the screenshot and definitions below for a detailed description of each option.

SETTING	DESCRIPTION
QR Code	Use this QR code to open your scale in the mobile application.
Make Private/Public	Make your 4D Scale public or private. When set to Public, your scale readings would be accessible to other users of the application. When set to Private, views of your scale readings will be restricted.
Connectivity	Wi-Fi indicator. A red color icon indicates that you are currently not connected to any network.
Real-time updates	Indicates real-time connection to the cloud. A yellow or red color icon indicates that there may be an issue with the real-time updates and/or the Wi-Fi connection.
Tare	Initialize tare. Taring (or zeroing) the scale essentially sets the current weight as the reference point, allowing subsequent measurements to be taken relative to that reference.
Calibrate	Initialize calibration. Calibrating your device is essential to ensure its accuracy and reliability in measuring weight and dimensions. Ensure that your 4D Scale plate is empty before calibrating the device.
Subscribers	Displays all live viewers with access to the scale readings from the mobile (Android / iOS) or web version of the app.
Log	The Log provides you with detailed information about the actions and events recorded by the 4D Scale.
Settings	Located at the lower right-hand corner of the screen, next to the Power button. Here, you can find options to enable integration with your Sellercloud account and to change the scale’s units of measurement. The value defined here will be the standard for measuring. Available options are Pounds, Ounces, Kilograms, Grams, Inches, and Centimeters.
Restart	Restarts the 4D Scale application.
Power off	Powers the application off. Note: This does not power the 4D Scale off.

4D Scale Web Portal

The 4D Scale Web Portal allows you to see all scales in your vicinity and manage their individual settings, integrate them with your Sellercloud account, and gain quick access to their historical readings.

To access the Settings of a specific 4D scale, select your desired device in the grid and click on the Gear icon at the upper right-hand corner of the screen (Show me where!).

The following setting options are available:

• Add 4D Scale to account  – This option will be present if the scale is yet to connect to your account. 

• Tare – Tare the scale, to set the current weight as the reference point, allowing subsequent measurements to be taken relative to that reference.

• Calibrate – You can calibrate your device to ensure its accuracy and reliability in measuring weight and dimensions. Ensure that your 4D Scale plate is empty before calibrating the device.

• Units of measurement – This setting allows you to view and update the scale’s units of measurement.

• Historical readings – This option allows you to search and review previous scale readings.
• Integrate with Sellercloud – Allows you to enable integration with your Sellercloud account. More information can be found here.

• Make private/ Make public – Select this setting to set the 4D scale as Private/Public. 

• Reset – This setting allows you to reset one or more of the following configurations:
  • Team – With this option, you can disconnect a scale from your team’s 4D devices.
  • User preferences – This option allows you to erase previous preferences, such as units of measurement.
  • Hardware calibration – Use this option to discard hardware calibration data.

• Power – Use this setting to power off a scale remotely. Keep in mind that you cannot start a scale remotely.

Historical Readings

Every time you utilize your 4D Scale to measure the size of a specific item, you create a reading record. To conveniently access and filter saved readings, open the three-dot menu of the desired scale and select Historical Readings.

Every time you scale an item, you log the information in your 4D Scale’s Historical Readings. To access saved readings, open the desired scale’s three-dot menu and select Historical Readings.

You can filter the records by:

• App
• App Version
• Feature
• Email 
• Order Package
• Product
• RMA
• Website
• Date Range

Integrate with Shipbridge

Your Shipbridge installation integrates with a 4D Scale over the internet to record real-time and historical dimensional data when shipping orders. This enables you to obtain the scale’s readings and instantly reflect them as order measurements in Shipbridge, eliminating the need for manual input when sizing your orders.

Learn how to integrate your 4D Scale with Shipbridge.

Integrate with Skustack